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Video Ads disappeared before playing, lost out on reward crates
Just recently lost over a dozen ads for extra challenge reward crates. Ad would start for a second or two, then blank.. and back to crate page with only option to "continue" or pay gold for more crates.
I've seen other with this problem, including guild members. If you log out of game while in crate page and reload it should play or you'll be able to open 6 crates after next mission with watching video. That's the only temporary fix i know but they are aware of the problem and apparently a fix is on the way.
You can also clear cache. This helps a lot.