Google Play Store error code 963 or 907

NekobasuNekobasu Community Manager, Staff Posts: 127
You could try a couple of things to resolve these Google Play errors:

1) Clear Apps Cache:

Go to Settings > Apps > All
Select Play Store > Clear Cache & Data.
Select the game > Clear cache and data.
Then try to download the update again and see if the error still persists.

2) Unmount SD Card (if applicable):

Unmounting SD Card on your phone might just help you to get rid of Play store error 963.

Go to Settings > Storage > Unmount SD Card. Now try and download the update. If the download is successful, you can then re-mount your SD Card by going to Settings > Storage > Re-mount SD Card.

3) Downgrade Google Play store:

There are chances that the recent Google Play store update is causing this error. So in this case, you will need to uninstall the updates of Play store.

Go to Settings > Apps > Uninstall Play store updates. Now try and download/update the game again.

Please let me know if these tips help!
amberJohnson

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