Lexia

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Lexia
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Community Manager
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  • Hi @FuriousMoldovan Sorry to hear about the inconvenience. Please have the player send a ticket to support and explain about losing an attack due to game not updating mission details properly, and they will take a closer look :smile:
  • It's not gone, it just doesn't run that often :smile:
  • Our support is allowed to share on what topic a player has been banned for. And to add, not only do we check for possible exploits in combat, but we have also expanded our detection system to detect exploits during the crafting of badges - which we have received reports of from multiple players. As a note, we have already…
  • Hello, I’d like to add a few things to this topic. First of all, we cannot disclose specific details; * Of another players account to another player * On logs from a banned account, because that can end up in players trying to find ways of going around our detection system Secondly, as with previous exploits, we can…
  • Congratulation Mavericks OG! I shared a little gift with you @JayZ ⭐️ If anyone else here is part of the 10 Million Club - let me know, and I'll check and send you a gift as well 🎁🥳
  • Unfortunately nothing that comes to mind directly @m4s Could you please have the player who had this issue contact support with as much information as possible, and they'll take a closer look? :smile:
  • Thank you for sharing @FuriousMoldovan & @Novell It does indeed seem to be a visual bug with showing the wrong tier for the guild. We are looking into it to see what we might be able to find. Thank you again! 😊
  • 
The 80's is a good time for music, that is true. And hey, not far off @IcePeter ! https://www.youtube.com/watch?v=5XUPcRxqkHg
    in Cruel Summer Comment by Lexia July 7
  • Hi @Governator Yumiko's LT only activates on the main target (as long as it doesn't die, and if it dies, then no attacks are made by the other survivors). If I understood your explanation correctly, you were able to get her LT to activate on other targets as well? If this is the case, it sounds like a bug we need to look…
  • Hi everyone, I’d like to quickly jump in here and remind everyone that this conversation has not only gone off topic, but also into a topic that is not allowed on the forum. In reference to our forum rules/guidelines here (https://forums.nextgames.com/walkingdead/discussion/16495/forum-rules-guidelines): The following…
  • Welp! I guess we are going hunting with Lucille 🚶
  • Sorry to hear @TbGb3 Support will help out as fast as they can. It might very well be due to multiple/incorrect links of your Game Center ID, but they will be able to further look into that :smile:
  • Hi again! We discussed with the team and decided to add an additional 5s survivor & equipment upgrade event for the weekend, so you will be able to utilize those XP's :smile: Sorry again for the mishap and happy gaming!
  • Hi @MasterofBullets I'm very sorry for the possible miscommunication that has happened here. Please reach out to support with details of what has happened. They have better visibility to your account, and can also take actions accordingly.
  • Hi @dovey Haven't heard about attacks gone missing before, so this sounds strange to say the least. Please have the player contact support with details of what happened, and they will take a closer look. We'll keep an eye out for possible other reports on the matter in the meantime. 
  • Hello! I want to point out here, that instant support would not be able to resolve the issues where a mission does not register as completed. As I’ve mentioned before in other threads (eg. https://forums.nextgames.com/walkingdead/discussion/comment/438839#Comment_438839), these issues originate from “memory leaks” when our…
  • Player level 74 and up will not get any supplies from 'The Herd'
  • 
This is correct, however, the mission objective stating "Kill the Tough Walker" isn't a bug per se. I've informed the team about this and we'll look into it. Not a top priority so most likely something to look into later. Thanks for bringing this up :blush:
  • Hey @arrya, If you are playing in GW and have survivors in the Outpost, that means you have 12 survivors occupied in slots and make them not possible to retire. Make sure the ones you do want to retire are not used in any of these slots. If you are still having issues, I'd suggest contacting support with additional details…
  • Hi @Bat_Boy, We've seen a few cases before, so I hope these instructions will help you: 1. Make sure in-app purchase options are set correctly on your device. Play Store > Payment Methods 2. Close the game from the background and restart it. 3. Check that date and time zone settings are correct on your device. 4. Verify…
  • Hey @sheriff_slayer, We are aware of this one and will have a closer look :smile:
  • Hi everyone! I just commented on this in another thread, but in short, the reason that this is tricky for us to address is that bugs caused by server issues are much more complex than regular “in-game” bugs. More specifically, the issues are caused by ‘memory leaks’ when the game and the server communicate with each other.…
  • 
@Crocodile It’s hard to say anything that hasn’t already been said. The reason that this is tricky for us to address is that bugs caused by server issues are much more complex than regular “in-game” bugs. More specifically, the issues are caused by ‘memory leaks’ when the game and the server communicate with each…
  • Hi! Thank you for reporting and for sharing this information with us. We have been looking into this, and from initial troubleshooting it seems that the issue has to do with the half-action point you get from Tactical. We will continue the investigation, but a fix would be implemented in the next update at the earliest.
  • Hey! Thank you guys. I've noted the discussion and your thoughts on the matter :smile:
  • Hello! I responded in the other thread already, but we've had a discussion about the 'Count your Blessings'-map, and together with your feedback we've decided to look into adjusting the spawns for a more balanced gameplay. Changes will be implemented for the next time this same map set is run. Since this is already…
  • Hey everyone! We've had a discussion about the 'Count your Blessings'-map, and together with your feedback we've decided to look into adjusting the spawns for a more balanced gameplay. Changes will be implemented for the next time this same map set is run.