My account was gone

2

Comments

  • AntoniobobbystAntoniobobbyst Member Posts: 18
    Yesterday I had put lost account, is it the same to this report or I should put another one report with the name text reset account? 
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Antoniobobbyst has support responded to you?  They should be able to tell but you can clarify when support responds
  • AntoniobobbystAntoniobobbyst Member Posts: 18
    Yes they did. And they had told me about what I need to send them. Same criteria. 
  • DahliaDahlia OW Moderator Posts: 394
    @Antoniobobbyst NG is actively working to restore accounts to players effected by yesterday's issue that caused players accounts to reset to level 1.  If this has effected you, your account will be restored shortly.  After they announce that they have finished the process you can reach out to support if your account was effected by a different issue and was not restored.  
    Antoniobobbyst
  • AntoniobobbystAntoniobobbyst Member Posts: 18
    Thank you guys! 
  • AntoniobobbystAntoniobobbyst Member Posts: 18
    Does anyone account recover? 
  • DahliaDahlia OW Moderator Posts: 394
    @Antoniobobbyst

    Reversing the account suspensions takes time. See the Update post for more information.

    https://forums.nextgames.com/walkingdead-ow/discussion/46577/our-world-server-issue-player-profile-info#latest
    Antoniobobbyst
  • PlayerOnePlayerOne Member Posts: 20
    My account was finally restored a few minutes ago. Everything seems to be intact: player level, cards and their statuses, gold and coin, inventory, everything. Phew 😅 Thank you to the developers for their work in getting this done. I hope everyone who was affected has the same good news soon 🤞
    Antoniobobbyst
  • AntoniobobbystAntoniobobbyst Member Posts: 18
    How did you sign in? You delete the game, you played till chapter 2 and then contact with Google on profile? 
  • AntoniobobbystAntoniobobbyst Member Posts: 18
    PlayerOneCongrats!! 
  • PekkisPekkis Member Posts: 12
    I lost my account 15.2. in the crash down and the recovery is still not successful. I am lvl3 even if the game is connect on google account. I've been in contact to the game support multiple times to add this to the problem list, but I have not received a reply.
    So where can i find help for my problem?
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Pekkis has support responded?  If you contacted support, please wait for support to respond, sending multiple messages will not help but actually hurts as you lose your place in line each time you send another message.
  • PekkisPekkis Member Posts: 12
    @zbot Support has not responded. So I'm waiting for contact

    Thanks for help.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @pekkis when did you contact support?
  • PekkisPekkis Member Posts: 12
    edited February 17
    @zbot Last time? Last time was today at 4:53PM (UTC+2)
  • DahliaDahlia OW Moderator Posts: 394
    @Pekkis

    They are still working on tickets as quickly as they can. I know the wait is long and frustrating but please know that they want to handle your case  with care so that your account is restored properly. 
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Pekkis based on my understanding of how support requests work, you are in the queue when you submit your message, support responds in order.  But when you submit another message you lose your place in the queue and go back of the line.  Support is probably flooded with messages so please be patient and keep us updated.
  • PekkisPekkis Member Posts: 12
    @zbot How long the support will help? I see my real account in the old team, but the link to the google account is missing.
  • PekkisPekkis Member Posts: 12
    @zbot @NG_Filipe
    Do you still have problems with your servers when support refuses to respond?
  • DahliaDahlia OW Moderator Posts: 394
    @Pekkis support is working hard on a larger then normal volume of tickets. I know they will respond  as soon as they are able though am unfamiliar with the abilities and limitations of their ticketing system as far as posting updates without having to individually handle each ticket to update. 
  • PekkisPekkis Member Posts: 12
    @Dahlia @zbot @NG_Filipe
    Where are your compensations for the lost playing time you caused? I'm really tired of NG, if you are willing to give up only paying customer, I finish a week. And I have been involved in the support, they do not respond.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Pekkis has support responded?
  • PekkisPekkis Member Posts: 12
    @zbot Support has not responded
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Pekkis are you able to see the message you sent to support message in your account?  
  • PekkisPekkis Member Posts: 12
    @zbotYou mean 200 energy pack? Is it a fair compensation for missing out four gamedays? I lost a 25 tier Season Pack, 180,000 xp, Spiked event, coin energies x600, Darryls golds and energies, my team  played  meanwhile tiers 19.1; 19.2; 25.1; 25.2. and miniseason 1.1; 1.2; 1.3; 2.1; 2.2; 2.3; 3.1; 3.2; 3.3; 4.1 and 4.2. Because of this, I missed out the shotgun cards, missed out the spiked event. My friends took about 5-9 Mystery bags. Compared to that, 200 energies is an amusing offer.
  • DahliaDahlia OW Moderator Posts: 394
    @Pekkis after your account has been restored you can reach out to support about EOS rewards and any other concerns you might have.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @Pekkis click on your avatar (Hero picture upper left corner), scroll down to FAQs & Contact, upper right corner (Contact Us), do you still see your support message?

  • PekkisPekkis Member Posts: 12
    @DahliaI sent the message a week ago, support is not responding.
  • DahliaDahlia OW Moderator Posts: 394
    Then you will simply have to continue to be patient until they reach your ticket in the queue, frustrating I know but it will be responded to as soon as humanly possible. 
  • PekkisPekkis Member Posts: 12
    @DahliaMaybe my ticket is gone for x files. Well hopefully the compensation is better than one flare and terminius map, but that may be too much NG compensation
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