Restored account

flyknotsflyknots Member Posts: 3
Still waiting to see if I can get my account restored, but while I wait, does anyone know which account you are to select (if given the option)? Do you choose “New” or “Old” account? I don’t want to make the wrong choice and get sent all the way back to the tutorial...again!


  • DahliaDahlia OW Moderator Posts: 483
    I am fully sure how they are restoring accounts.   I do advise never using the same username for a reset account as your old original account that way you can more easily distinguish between the two and don't keep overriding the one you really want. 
  • flyknotsflyknots Member Posts: 3
    Thanks for the info. I wasn’t sure on the reuse of the gamer tag... I use the same name across multiple gaming platforms. I suppose I’ll need to come up with something else! Can you tell me if they are still actively trying to recover lost accounts? Or are they done? I don’t want to spend any more money if it’s possible to revert back to the old game.
  • DahliaDahlia OW Moderator Posts: 483
    As of my last check there are still tickets they are working on. 
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