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What's the first issue? This is the same problem here, account gone game restarted from scratch....
Lost all account info this morning, I had just made level 27! Spend too much money to start from scratch. If they can’t fix, I will most likely walk away from the game.
So it just happened a second time now, the game is trying to make me do the tutorial AGAIN!! What is going on?! What about all that money I put into this game?! I loved and supported this game even when others didn’t! I really hope a solution is found for this.