Account has been restored and I see that I am not in my group anymore. It asks me to join a group. I search my group and I can still see that I am a member but I am not in the group LOL
Same here, and at first I was able to post something in chat and then I had to rejoin my team that showed I was already in it. Oh well, just glad to have my account back.
Thank you @Dahlia . I tried to log the issue directly in the game but given I can't see their replies not much I can do I sent screen shots I hope that helps
Ich sehe mein altes Konto nicht ! Ich gehe auf verbinden und finde lediglich zwei Pseudonamen vor zum verbinden. Ich hatte auch keine Sperre und keine Push Nachricht. Ich bin immer noch falsch
Same. Tries to make me join a team. It tells me my teams full. It shows me in the team(other team members sent screen shot) when you click on my profile, doesn't show a team. Dee Lvl 27 DMV Avengers Android
We are aware that some players are experiencing issues related to their recovered accounts connection to their Group. As soon as all account suspensions related to account recovery have been reversed we will begin to investigate this issue.
You might have a different issue going on with your account. Right now until they are fully done with the entire recovery process there is no way to know. This is why I communicated that as soon as they are done I would check back with you as to the status of your account and let you know what steps you need to take.
Im Forum stannnja, dass man sich verbinden soll..da habe ich da obere genommen, also Player 1fb. Aber das ist nicht das richtige Konto wonich vorher war, aber das bekomme ich nicht angezeigt
Yes please please we are all having the same problem. Game restored but can't get back in the group we were in. Tells us to join a group but when we look at the players in our old group it shows we are still there playing....omg this is so frustrating....please please help us..
I am not player support and do not have access to player accounts. I will assist you in knowing what steps to take to get access to your account as soon as I am able.
As soon as the entire reversal of suspended accounts process has been completed NG will address the issue with groups. These two processes cannot occur at the same time and one must be finished before the other can begin.
Yes please please we are all having the same problem. Game restored but can't get back in the group we were in. Tells us to join a group but when we look at the players in our old group it shows we are still there playing....omg this is so frustrating....please please help us..
Das ist ja alles sehr nett, dass sie uns helfen wollen. Mein Problem ist aber erstmal, dass mein Konto gar nicht wiederhergestellt wurde...es ist nicht mal zu sehen beim verbinden
@ShortyKaiser warte noch etwas ab bei uns sind auch noch nicht alle wieder hergestellt ! Hast du die Schritte gemacht und dich an den Support gewendet? Mit spielernamen und Gruppe und Level? Dann gib ihnen etwas Zeit ;-) in unserer Gruppe fehlen noch fünf , vier sind schon repariert. Können aber noch nicht spielen bzw sind nicht in der Gruppe . Aber auch das Problem soll noch gelöst werden . Ich drück weiter die Daumen das alles klappt !!!
Comments
worked for me!
Ich gehe auf verbinden und finde lediglich zwei Pseudonamen vor zum verbinden.
Ich hatte auch keine Sperre und keine Push Nachricht. Ich bin immer noch falsch
Shorty
Level 24
InstantZombie
Android
Dee
Lvl 27
DMV Avengers
Android
but then again by the time they fix it it might be the same
Hello everyone,
I am not player support and do not have access to player accounts. I will assist you in knowing what steps to take to get access to your account as soon as I am able.