Question for NG
Once you finish restoring accounts from this past weekend disaster, could you update us on what actually went wrong? Given the fact that so many players spend money on the game and trust it enough to track our location while playing, a brief explanation seems reasonable. Also, it would be nice to know if measures are being taken to prevent it from happening again.
I understand that game crashes are par for the course, but other recent issues such as player accounts being maliciously overtaken makes me very skeptical about the way that problems are being managed.
Also, in my opinion, relying on forum moderators to handle you PR does not help instill confidence.