Game crash starting in Princess loading screen

FulanoFulano Member Posts: 8
Hello, several clan mates have had a problem for 10 minutes. We start the game and it closes in the princess loading screen. We have different cell phone models.

Comments

  • DocSchneider1DocSchneider1 Member Posts: 2
    Same Here

    Fulano
  • CarlseyeCarlseye Member Posts: 106
    Same here.  I was just locked out for a full day just over a week ago too. 
    Fulano
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,339
    Android or iOS?
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,339
    If Android, uninstall Android System Webview:

    https://9to5google.com/2021/03/22/android-apps-crashing-webview/

    Seems like this is causing issues with Android apps crashing, not isolated to OW.
    DocSchneider1Fulano
  • DocSchneider1DocSchneider1 Member Posts: 2
    zbot said:
    If Android, uninstall Android System Webview:

    https://9to5google.com/2021/03/22/android-apps-crashing-webview/

    Seems like this is causing issues with Android apps crashing, not isolated to OW.
    Thank you, that worked.
  • JMcJMc Member Posts: 1
     start the game and it closes in the princess loading screen... Android... I do not have Android System Webview on my phone... 

  • FulanoFulano Member Posts: 8
    zbot said:
    If Android, uninstall Android System Webview:

    https://9to5google.com/2021/03/22/android-apps-crashing-webview/

    Seems like this is causing issues with Android apps crashing, not isolated to OW.
    Thanks a lot, worked for all of us. I eat your eggs
  • DahliaDahlia OW Moderator Posts: 516
    JMc said:
     start the game and it closes in the princess loading screen... Android... I do not have Android System Webview on my phone... 

    All Android phones usually have this but depending on which version of Android you have it can be located differently.  Some older OS versions do not make this app visible to the regular user. 

    You can try searching for it via the Google Play store and see if you can uninstall the updates or disable it. You might even have an update waiting for you that will help correct the issue. 

    If you need more help let me know which Android OS version you are running and I will see if I can help you find instructions on how to disable/uninstall it. 
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