If after update 2.0, your game is stuck, unable to load, etc, post here (7/21/16 5:56 PM UTC)

zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
NG is aware of this issue, there was a fix that was done see here but if that didn't resolve your issue. Please do the following:

If you are able to submit an in game support request, please do so.

Please provide the following:

Player Name:
Player Level:
Guild (if any):

PLEASE NO OTHER DISCUSSION OTHER THAN INFORMATION REQUESTED OR IF YOU HAVE A TIP THAT MAY HELP.

Also if your issue has been resolved please update us on this thread.
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Comments

  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    edited July 2016
    Known users with issues as of 7/25/16:

    @rodes ,
    Player Name: Rodes
    Player Level: 48
    Guild (if any): Portugal Legiao

    @Gappy ,
    Player Name: Gappy
    Player Level: 8
    Guild (if any): information not provided by user

    @wonderham ,
    Player Name: wonderham
    Player Level: 22
    Guild (if any): information not provided by user

    @Ponke ,
    Player Name: Ponke
    Player Level: 54
    Guild (if any): Ultima Legione

    @koks ,
    Player Name: koks
    Player Level: 25
    Guild (if any): information not provided by user

    @tntcat5 ,
    Player Name: Tntcat5
    Player Level: 37
    Guild (if any): NocturnusLegion

    @hawkeye207 ,
    Player Name: Hawkeye207
    Player Level: 13
    Guild (if any): information not provided by user

    @StarDustTC ,
    Player Name: StarDust
    Player Level: 35
    Guild (if any): information not provided by user

    @Naughtymonkey ,
    Player Name: Naughtymonkey
    Player Level: 45
    Guild (if any): ForsakenIII

    @Joannaxnyx ,
    Player Name: Otnelico, or maybe, Joannaxnyx
    Player Level: 42
    Guild (if any): Hail Mary

    @DC123 .
    Player Name: DC123
    Player Level: 38
    Guild (if any): KillTheAll

    @INatalieI ,
    Player Name: INatalieI
    Player Level: 38
    Guild (if any): Rick is awesome

    @Thomas ,
    Player Name: Ash Camp
    Player Level: 28
    Guild (if any): SAO

    @Mwalla ,
    Player Name: Mark
    Player Level: 48
    Guild (if any): Seriesway

    @manchai23 ,
    Player Name: Lambi
    Player Level: 19
    Guild (if any): Not provided by user.

    @Wilken1977 ,
    Player Name: Genesis
    Player Level: 37
    Guild (if any): Walking NRW

    @MikeyT ,
    Player Name: Not provided by user.
    Player Level: 38
    Guild (if any): Not provided by user.

    Player Name: TheBowhunter
    Player Level: 19
    Guild (if any): RaevensWarriors


  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    edited July 2016
    Users with issues resolved as of 7/25/16

    @JackBauer .
    Player Name: JackBauer
    Player Level: 54
    Guild (if any): German Fighters

    @rancidbones ,
    Player Name: Rancidbones
    Player Level: 36
    Guild (if any): Little Fidgets

    @christpuncher
    Player Name: christpuncher
    Player Level: 45
    Guild (if any): shadowKnights
  • GappyGappy Member Posts: 1
    Player name= Gappy
    Level= 8
  • wonderhamwonderham Member Posts: 1
    Player name - wonderham
    Level 22
  • PonkePonke Member Posts: 3
    @zbot i have still problems

    Ponke
    Level 54
    Ultima Legione
    iOS
  • kokskoks Member Posts: 1
    koks
    Level 25

    Please help
  • tntcat5tntcat5 Member Posts: 5
    Player name: Tntcat5
    Level: 37
    Guild: NocturnusLegion
  • hawkeye207hawkeye207 Member Posts: 2
    Hawkeye207
    Level 13
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    Anyone above this post has been added to the list.
  • StarDustTCStarDustTC Member Posts: 2
    edited July 2016
    Name: StarDust
    Level: 35
    Guild: none

    looks like some kind of invisible layer does lock the space behind it so it does not react at all (top ressource icons can be clicked anyway)
    issue appears on two different devices (Android)
    DC123
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    @StarDustTC , added to the list.
  • NaughtymonkeyNaughtymonkey Member Posts: 1
    Naughtymonkey
    45
    ForsakenIII
    Not even able to click on in game help button contacted a few times with pics and information about issue
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    @Naughtymonkey , added to the list. Did you try the 3 finger method while the game is loading to access the help>contact us menu?
  • JoannaxnyxJoannaxnyx Member Posts: 2
    edited July 2016
    Mod edited: zbot 7/21/16 12:15 pm, sensitive information removed.
  • JoannaxnyxJoannaxnyx Member Posts: 2
    Got my Guild Name
    Info needed:
    Player Name: Otnelico, or maybe, Joannaxnyx
    Player Level: 42
    Guild (if any): Hail Mary

    Thanks for your help.
  • JackBauerJackBauer Member Posts: 1,550
    Player Name: JackBauer
    Player Level: 54
    Guild (if any): German Fighters

    I also Made an in game Support Request already.
    -----------------
    Remember to use your charge abilities
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
  • christpuncherchristpuncher Member Posts: 13
    @zbot having same issues as above on both my iPad mini and iPhone 5s. I can use only guild button and achievements button on camp screen and cannot exit anything. loaded from game center to my iPhone 5s and have the same problem on both devices now.
    player name: christpuncher
    player level: 45
    guild: shadowKnights
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
  • MwallaMwalla Member Posts: 15
    I am stuck in episode 14 mission 6. I could flee. But I killed all the bad guys and I don't see why I should have to injure one of my men to get out! Plus think I should notify of bug. Notified in game of issue too.
  • rancidbonesrancidbones Member Posts: 2
    edited July 2016
    Player Name: Rancidbones
    Player Level: 36
    Guild Name: Little Fidgets

    Not sure who to thank but I'm back in!!!
  • DC123DC123 Member Posts: 2
    edited July 2016
    Player Name: DC123
    Player Level: 38
    Guild Name: KillThemAll

    EDITED: Fixed typo in Guild Name.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    Added to list. @Mwalla, if you could provide your player name, player level, and guild (if any), support maybe able to figure out what's going on with your game.
  • INatalieIINatalieI Member Posts: 2

    Player Name: INatalieI
    Player Level: 38
    Guild (if any): Rick is awesome
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
  • NikkiNoodleNikkiNoodle Member Posts: 1
    Player Name: NikkiNoodle
    Player Level: 42
    Guild (if any): Externals

    Have been stuck on camp screen unable to do anything since the update this morning!
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,745
    @Zzslayer0302 , please post your info here.
  • ShadowkeeperShadowkeeper Member Posts: 77
    We're currently looking into a fix for this issue, hold on tight!
  • ShadowkeeperShadowkeeper Member Posts: 77
    Ok, a fix was just made!
  • ThomasThomas Member Posts: 1
    Player Name: Ash Camp
    Player Level: 28
    Guild (if any): SAO

    Have been stuck on camp screen unable to do anything since the update! @zbot kindly please help
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