Guild challenge stars STILL missing

SleepWalker · October 2016

Since I'm not seeing it in recent posts, can you confirm that you're still trying to fix the missing challenge star issue? My guild doesn't get credit for my first 20 stars collected during the rollout of the new challenge missions. The system sees them as if I wasn't part of my guild at the time. It causes the standings to be messed up, my totals for the guild are messed up. I'm just asking that you peg something on the front page so we know you're working on it.

If you thought it was fixed, it isn't.

Thanks for your help,

John
Guild...Asylum

Robotelul · October 2016

It isnt fixed..same problem at my guild ROMANIA

Bzhandroid · October 2016

It isnt fixed
same problem at my guild ESRI de VEAU

xbassman · October 2016

Several in my guild are missing stars. Looking at my username on guild page my stars show correctly, but when I tap my name it shows what the rest of the guild sees. (-25 stars in my case) I think it's stars received at the beginning of the challenge while NG was still recoding.

stephaniieanne08 · October 2016

Any word anywhere when this will be fixed, or are we still waiting?

DrBOB · October 2016

stephaniieanne08 said:
Any word anywhere when this will be fixed, or are we still waiting?

Steph this is NG assume the next week or maybe even until next challenge

SleepWalker · October 2016

So we will not be made whole?

xbassman · October 2016

Well, if they don't add back stars during this challenge, they will never go into guild total.

CarolsCookies · October 2016

Same problem here. My stars show correct in my guild screen but when I click on my name I'm over 100 short for this challenge.

xbassman · October 2016

Dang! 100 stars short? I'm 25 short toward guild which is curious....
My first 6 missions netted 27 stars. (18 stars plus 9 bonus stars)

Julialicious · October 2016

great challenge

@teeceezy please look at the Screenshots. You said the lost challenge stars will added to the guilds total, but your support says something different. Who is right now?

Teeceezy · October 2016

@Julialicious My post was created and edited at 3-4PM on Wednesday. It has since been removed. The answer from support is newer information.

Julialicious · October 2016

Sisters Squad lost round about 600 stars total and they can't add it anymore? Unbelievable! if we had a repeatable Mission right now without all these trait nerfs, then it would be no problem... but now it just sucks! or do you have an other opinion @Shteevie?

Troublemaker · October 2016

Still with the same problem. Still no answer from support in 2 days. Taking screenshots after screenshots in hope for a fix, but lack of answer from support is not acceptable.

SleepWalker · October 2016

@teeceezy

Since this is a competitive game, the double weekend event doesn't make up for it at all. Everyone gets that whether they are affected or not. I've been struggling to move up the ladder in my guild for all time stars, You just knocked me back down. I will not be able to get credit for my efforts this week in my guild. (We push each other and compare stars.) In the endgame, 20 stars is impossible for me to make up. My guild will be short radios because of this. (A radio event doesn't make up for it either because, again, not everyone is affected by this.) At the very least, there should be an up front message to everyone that you're not going to be able to fix it. I've been hoping for a fix and searcring the message boards every few hours for new information. At least show a little respect for the players, your customers, and own your mistake.

For me, and I'm sure others, I find it discouraging.

Top8dog · October 2016

Ouch,.. Another bitter pill to swallow,... And the repayment of 1 gas sucks Bitch nuts

I. Been asked to be more constructive in my posts,.. Only thing I can come up with is every guilds been hit,.. Unfortunately tho not all with the same amount,..
I personally again think NG have let the entire community down this time,.. And in a big way,...
Just hope it's not a sign that challenges don't matter anymore

SleepWalker · October 2016

@teeceezy
I might add, if the last guild reward is 6 radios and my guild comes up short because of this, that is 120 radios that my guild misses out on. I know I'm missing 20, another member is missing 18. (I have no idea how someone would be missing 100.) It's not impossible that my guild is missing a couple hundred stars. I'm figuring half of us are affected.

Maxamus1975 · October 2016

I am still having this issue. NG just dismissed all the other posts about this issue hoping it would go away. I currently have 308 stars in this challenge but I'm only getting credited for 257. That's 51 stars my guild is missing and I'm not the only one. Where are my stars NG???? Resolve this issue or compensate us loyal player ASAP or we will leave in droves.

DLH · October 2016

@Maxamus1975 they aren't going to fix it....their compensation is 1 minute gas (eyes rolling)...
Ive lost stars on 2 challenges now, just another slap in the face.

Loewe1968 · October 2016

The answer from the ingame help is unfortunately not satisfactory. In addition, all players have two events this weekend, but only "some" the problem with the missing stars.

Top8dog · October 2016

I lucky haven't got any stars missing,.. I held back starting the challenge as soon as some members in our guild said they had them missing,. Tho mods said they was going to be added but now appears not,.. I never take anything said by mods or admins on face value anymore it's why I waited,..
Tho not directly effected with my star count,.. I have been affected by guild reward levels,.. Whilst I appreciate any type of compensation,.. I do have to state that the compensation needs "rebalancing" to make it fairer,..
I also believe any player directly losing stars should receive separate compensation,..
Unfortunately I'm not in charge

Top8dog · October 2016

Wanted add "touch wood" before I lose stars,....

SleepWalker · October 2016

So is that the final answer? It seems code wise, you could just apply a small change to the calculation for this one challenge that would fix it. All current individual stars = guild stars. Reset after this challenge is over.

CarolsCookies · October 2016

Not sure why I'm missing so many challenge stars but as you can see by the screenshots, 289 is my current total but only showing as 185 in my guild. My answer from support was that they can't do anything about it now and that that's what the 1 minute gas is for. Pretty frustrating.

Top8dog · October 2016

@CarolsCookies

That's a massive hit to take for both you and your guild,.. If it was me I'd press the point and seek some form of compensation,. 104 missing from a single player is inexcusable even with a new release,.. Sorry

CarolsCookies · October 2016

Top8dog said:
@CarolsCookies

That's a massive hit to take for both you and your guild,.. If it was me I'd press the point and seek some form of compensation,. 104 missing from a single player is inexcusable even with a new release,.. Sorry

Thank you. I agree. I was pretty disappointed not to get any type of compensation with such a huge hit. I may try again. It's a lot of challenge stars lost.

Top8dog · October 2016

@CarolsCookies

Maybe the above screenshot can help with your plight,.. Good luck too you

McCoy332 · October 2016

Sorry I hadn't had a chance to read through the pages but wondering if the initial stars obtained early in the challenge that didn't could toward guild total has been fixed?