Guild challenge stars STILL missing

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Comments

  • VakaliVakali Member Posts: 239
    Mine did not count also. It did not count my first 24 stars. Here's the current standing.

    AndreaTop8dog
  • CancerCancer Member Posts: 94
    23 stars missing this time... most in my guild are reporting missing stars.
    Annette578MizTy
  • THEMikeUKTHEMikeUK Member Posts: 1

    Missed a bunch of stars.
    Annette578
  • lookerjdclookerjdc Member Posts: 13
    missing 23 stars..... when are they going to fix this problem????
    HershelsheadAndreaWalkerballz
  • SlowMoSlowMo Member Posts: 203
    So this weekend is like what support said, we have 2xp and 1min gas?
    RickGrames
  • DeadBeatDeadBeat Member Posts: 681
    edited November 2016
    @SlowMo that was from 2 weeks ago after2.2 was implemented.
    Still waiting to find out what this weeks event will be.
    DeadBeat - Leader Of TheLostSlayers UK Top 5: USA Top 15: Global Top 40:
    D-B - Leader of TLS II
    The New World Needs TheLostSlayers
  • RickGramesRickGrames Member Posts: 387
    it's always the same story..... patience
    IGN : Rick
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  • DeadBeatDeadBeat Member Posts: 681
    edited November 2016
    This weekends event is Carol event.
    5 second upgrade on Scouts & Scout Equipment & 5 second hospital time on Scouts.
    & special radio calls
    DeadBeat - Leader Of TheLostSlayers UK Top 5: USA Top 15: Global Top 40:
    D-B - Leader of TLS II
    The New World Needs TheLostSlayers
  • blackiguanablackiguana Member Posts: 258
    @Shteevie And here is the response from the help desk
    Hi survivor,

    Thanks for reaching out to us!

    After starting the new Challenge we experienced some server problems that caused issues with accessing the challenge map and guild information. These troubles affected challenge stars as well and you might have noticed some of your earned stars not being recorded to your guild.

    Due to technical restrictions we’re unfortunately not able to add the missing stars to your guild at this time.

    We are investigating the cause of the issue and are working to prevent this from happening with future challenges.

    Hopefully everything’s otherwise well in your camp.

    Thanks for your understanding and happy walker-hunting!
    So I guess they are doing nothing to help us lol
    DeadBeat
  • DeadBeatDeadBeat Member Posts: 681
    @blackiguana

    That's Exactly why I said it was a total waste of time & resources.

    I have received the exact same arbitrary response 3 weeks in a row.

    Very disappointed
    DeadBeat - Leader Of TheLostSlayers UK Top 5: USA Top 15: Global Top 40:
    D-B - Leader of TLS II
    The New World Needs TheLostSlayers
    blackiguana1RisTop8dog
  • docfinzenburgdocfinzenburg Member Posts: 543
    To make sure that your stars count for your guild, is (imo) to open the challenge only from the button in the guild menu. So you can be sure that you are connected to your guild before entering a challenge mission. Don't open the challenge from the the new mission hub. If the guild menu can't be opened, do not start a challenge mission.
  • GindyGindy Member Posts: 703
    edited November 2016
    @docfinzenburg -- while it was thought to be the solution at one point, this (and last) week had players miss stars even going through the guild/chat screen :(
    DeadBeatblackiguanaWalkerballzTop8dog
  • TheLostOnesTheLostOnes Member Posts: 3,030
    I didn't play for the first 10 minutes of the challenge but I still ended up losing 22 stars, so perhaps one needs to wait a lot longer to be sure..

    Will we get compensated in a way like we did last time this was a major issue, @Shteevie ?

    Thanks!
    I'm lost.

    Check out the DMZ guild. We're recruiting. Here.
    1RisGeneral_QuatreGreek_79
  • Chief_Jeff300Chief_Jeff300 Member Posts: 15
    Most of our guild has lost stars, even those who waited to play. Half were already logged in to start while the other half came on line throughout the day and still lost stars. I'm about tapped out on this game. Don't know how many more weeks of frustrations are really worth it anymore. NG help just said my stars are gone this week and hopefully we can fix it going forward. The update rollout has been a disaster to most players. So sad.
    Def1ance Main Guild
  • ShteevieShteevie Staff Posts: 1,335
    Hello all,

    We have the data we need and the server team is working on the situation. Support can't actually add stars to your account, but we're grateful to those that have sent in tickets that allow us to learn what we needed to about the cause of the problem. So for now, please accept my apology, and we'll continue working on this for as long as it takes to prevent it from happening again.
    Development Team Member - The Walking Dead: No Man's Land
    Please note: Development is a fluid process, and suggestions and implementation take time and iteration. Any discussion of future features, deadlines, updates, balance changes, and such should be considered prospective and subject to change.
    rgerkmanAndreaWalkerballz
  • ziquezique Member Posts: 10
    Most of us have our stars our if whack and stats are all over the place. What gives?

    When will a fix be issued? Some of our guild members also see missing stars cause the app doesn't recognize them to be in any guild at the start of the game.
    | Blog: mikeyip.com | FB: mikeyipdotcom | Instagram: @zique76 | Twitter: zique |


  • ShteevieShteevie Staff Posts: 1,335
    The issue is that the servers are overloading when the challenge starts. We bought extra bandwidth this last week and it still wasn't enough. We have client and server changes coming that should help alleviate the problem in the next update, but for now, the solution is to buy a fatter and fatter pipe every week until the issue is minimized.
    Development Team Member - The Walking Dead: No Man's Land
    Please note: Development is a fluid process, and suggestions and implementation take time and iteration. Any discussion of future features, deadlines, updates, balance changes, and such should be considered prospective and subject to change.
  • Survivor6ixSurvivor6ix Member Posts: 131
    So the stars are just...gone? No solution to correct?
    Sebi
  • DLichDLich Member Posts: 5,526
    I shoulda read here first @Loewe1968 my bad I see the issue.

    Damn.

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