@Julialicious I understand your frustration and I am not standing in the way of the resolution of that frustration. I have no way to affect the chances that you will or won't get a refund. I hope that your app store is able to help you. I agree that you and most of the players who bought the weapon are not scammers.
Thank you for understanding my frustration, finally. And now it would be great if you compensate all Android players who bought your weapon, cause Google don't gives us a refund, just Apple gives refunds.
Of course, i can also call or go to my bank tomorrow to try to get my money back, but wouldn't it be a great step by you @Shteevie to compensate your paying Android players with something that is worth to the 14,99 € we payed for your weapon, just to get back a lil bit of trust? I think so, but that are just my 2 cents...
Julia - "the puppet master - the secret leader of the council!!!" =D
Here you have one of several Proofs , where you and all the other Administrators, or moderators or whatever, saw and talked about the weapon in beginning of December !!
Please stop telling people , that you find out about this called "bug" , right after dropping the Rufus-bundle ......
I had a look at the post you put a screenshot of. The post itself doesn't mention the Reckonin' and the fact that there are no body shots in the video must have slipped through the cracks. In hindsight, we should've watched the video more closely.
Here you have one of several Proofs , where you and all the other Administrators, or moderators or whatever, saw and talked about the weapon in beginning of December !!
Please stop telling people , that you find out about this called "bug" , right after dropping the Rufus-bundle ......
I had a look at the post you put a screenshot of. The post itself doesn't mention the Reckonin' and the fact that there are no body shots in the video must have slipped through the cracks. In hindsight, we should've watched the video more closely.
Despite all the supposed protection provided to a company by an implied consent EULA via playing your game, it isnt hard to find class-action suits against developers that went through despite them. Those legal fees though....seems finding a way to work with the app stores to coordinate refunds might be worth your while if you are going to continue "fixing" your mistakes with non-inventive nerfs.
It's simple,.. The game has been on a steady decline ever since some Muppet at NG made shteevie in charge,.. And it will continue to do so until shteevie resigns or gets sacked,.. There new policy seems to be greed,nerf,greed,nerf,greed,nerf some more,.. They talk about balance,.. The only balancing being done is ngs bank accounts,.. They don't give a flying shit about veteran gamers and are all about fleecing the new players that flock in by there thousands everyday,..
This post will be removed,.. I will be banned,.. But I don't fecking care anymore,.. Shteevie you are a cancer,.. A cancer that's ripping the heart and soul out this once great game,.. Yes son,.. You should be ashamed of yourself,. Your money grabbing antics and your nerf the fuck attitude,.. CANCER,.. That's your legacy,...shteevie,.. Relish in it,..
Drops mic,... Raises middle finger,... Ban away bitches,..
Slightly related question - since you are fixing reckonin so it does body shots, does that also mean when you have grenader zombies that they too will also now sometimes do body shots when you accidentally shoot them? Whenever I shoot them they always do critical damage if I'm in range. Shouldn't they also do body shots when they explode like reckonin?
Ng fills the reckonin with Vaseline and throws it at everyone who bought it and then proceeds to tell us its not our fault that you weren't fully aware that it was Vaseline inside before we gave you the shaft. That's how I feel when I have been duped . Intentional or not you clearly don't care or you would give us something in return for the value we spent on the item. Give us value for value and delete it from our inventory
Every man and his dog knew about the reckoning when it entered the game months ago so i find it very difficult to believe that it only came to NG attention this morning.
To be fair, did any one note this too NG specifically? I mean I saw the video @Julialicious posted, and was aware that this weapon was unbalanced and notified NG about it. But it wasn't until during the holidays I specifically understood the value, and the reason why this was happening. And then it wasn't until last night that I made them aware (boo, hiss).
Do we really want a weapon that is so much more powerful in the game? Especially one that was only available at certain points and the legendary only available for those that pay? That doesn't seem to be fair or fun.
As for refunds, I believe some assistance is required for google play people but the App Store seems to be assisting if players feel they have been duped.
Again I do not believe NG had any reason for ill intentions and it was simply the fact that the weapon was being sold that it brought it more into light and they reacted properly by making the unpopular decision of balancing the game.
Here you have one of several Proofs , where you and all the other Administrators, or moderators or whatever, saw and talked about the weapon in beginning of December !!
Please stop telling people , that you find out about this called "bug" , right after dropping the Rufus-bundle ......
I had a look at the post you put a screenshot of. The post itself doesn't mention the Reckonin' and the fact that there are no body shots in the video must have slipped through the cracks. In hindsight, we should've watched the video more closely.
Every man and his dog knew about the reckoning when it entered the game months ago so i find it very difficult to believe that it only came to NG attention this morning.
To be fair, did any one note this too NG specifically? I mean I saw the video @Julialicious posted, and was aware that this weapon was unbalanced and notified NG about it. But it wasn't until during the holidays I specifically understood the value, and the reason why this was happening. And then it wasn't until last night that I made them aware (boo, hiss).
Do we really want a weapon that is so much more powerful in the game? Especially one that was only available at certain points and the legendary only available for those that pay? That doesn't seem to be fair or fun.
As for refunds, I believe some assistance is required for google play people but the App Store seems to be assisting if players feel they have been duped.
Again I do not believe NG had any reason for ill intentions and it was simply the fact that the weapon was being sold that it brought it more into light and they reacted properly by making the unpopular decision of balancing the game.
Agreed, nobody wants super, all powerful,game changing weapons. Consumers only want the item they paid for. In this particular case, how long was the weapon in game before the "fault" was noticed and brought to the developers attention? Certainly more than a few days. Seems to me that product testing needs done before items are offered for sale. Not by the players in the live game. Only a few minutes of play would surely have highlighted this weapons potential.It did for the players.
Well, NG has stated their position. It is obvious to me that it is set in stone. I appreciate Shteevee's direct honesty on their position. Therefore I am presenting my official position.
I cannot accept that I purchased an item (which is a law binding contract) and then the item I purchased was altered without my agreement. I take this as a breach of contract (which applies to all sales) and I take it seriously.
Since this cannot be handled at the lowest level, I am unfortunately put in the position to reach out to the Better Business Bureau and make a formal complaint. Being that it affects many people, I trust they will handle the situation accordingly. If not, I will continue pursuing my legal options until I feel that the situation is resolved in a way that makes me whole.
As a matter of record, I officially decline the offer of 1 minute gas times in lieu of my origial purchase and contract. Please remove the gas option from my account.
This has been a disturbing matter of events and it is with a heavy heart that I need to protect my morals and money in this way. I have spent 100s of dollars on this game (feel free to confirm NG). Anyone who wishes to know the progress of my complaint can PM me. I will also post my letter to the BBB if so requested.
Thank you for developing a great game NG. I just wish you made better judgements when managing this situation.
Respectfully,
Vshield50
I'm pretty sure altering a game is in the contract... and bug fixing/ game balancing is also in the contract... they advertised a weapon with 3 traits and they sold you that weapon with 3 traits.. end of story.
I doubt you will get far with your legal options, but please keep us informed.
Whether the bait and switch is accurate, knowledge of the Bug before or after is also irrelevant.
I was always taught "perception is everything" and "the customer is always right"...
You see, whether the slight was intentional or not is irrelevant... Your customers FEEL betrayed, a whole Damn lot of them. It doesn't matter if you ACTUALLY betrayed us or tricked us, we all FEEL betrayed and tricked and cheated... And with good reason. You've admitted as much.
Your choice is what to do about it. What CAN you do about it?
Maybe some things (refunds etc) are or are not within your control. But certainly some things ARE within your control? Work with that.
Number 1 - an apology
You've given one. I'd keep giving em.
Number 2 - consolation
Something, anything even in game prizes, boosters, another bundle...? Surely you have SOME control over these things. Throw your loyal fans a bone. Never try to convince them their feelings are invalid? Over a technicality? Come on. You seem like a nice guy, both of you.
You'll never pacify all the whiners, but with a group this big... You should really really try.
Are you Lost? Alone? Looking for a killer team to have your back? Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in. Remember, search ZOMBREX SATISFIES. Check us out HERE EMAIL US --> [email protected]"
@Shteevie someone also suggested making the overwatch logic for the Reckonin behave like a melee weapon. I think this is an excellent compromise.
Are you Lost? Alone? Looking for a killer team to have your back? Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in. Remember, search ZOMBREX SATISFIES. Check us out HERE EMAIL US --> [email protected]"
This is clearly a classic example of "bait and switch".
-You assume that we had foreknowledge of the bug before we sold the weapon. This is incorrect.
The developers should have had foreknowledge. Simple product testing before releasing for sale would have shown the items potential. How many times has similar happened now? Save yourselves and us the grief. A fraction of the time spent arguing here used on testing before release and this situation doesn't exist.
To be fair, did any one note this too NG specifically? I mean I saw the video @Julialicious posted, and was aware that this weapon was unbalanced and notified NG about it. But it wasn't until during the holidays I specifically understood the value, and the reason why this was happening. And then it wasn't until last night that I made them aware (boo, hiss).
So, YOU are the one who causes all my anger! booooo, tzz tzz tzz
Do we really want a weapon that is so much more powerful in the game? Especially one that was only available at certain points and the legendary only available for those that pay? That doesn't seem to be fair or fun.
Yes, it isn't fair that just the paying players was able to get the legendary reckonin. And the other thing, yeah, i really loved that the rare reckonin was so powerful with no bodyshots and it was much fun to me to play with it! And the very best - everyone (free and pay players) had the chance to get the rare reckonin. The power with no bodyshots of the rare reckonin was also the only reason why i bought the legendary reckonin. Now, both weapons are more bad than any other rare or legendary assault weapons and almost useless, except the charge attack maybe.
As for refunds, I believe some assistance is required for google play people but the App Store seems to be assisting if players feel they have been duped.
Yes, some assistance by NG for all Android users who bought this weapon or NG should just give us something that is worth to the 14,99 € to compensate our anger
Again I do not believe NG had any reason for ill intentions and it was simply the fact that the weapon was being sold that it brought it more into light and they reacted properly by making the unpopular decision of balancing the game.
Maybe, but many players still feel tricked, especially cause it was not the first time that NG done something like that.
Julia - "the puppet master - the secret leader of the council!!!" =D
it's interesting that 99% of the players and guilds are okay with the reckoning and that 1% of the players and a *GUILD* doesn't like it. i had my suspicions and NG shoulda said it sooner so the 99% of players and guilds won't even buy this nerfed reckoning water bottle.
This is is not meant as an attack on you two. Since you are a mouth piece for this game and are the middle man who many speak to directly. I do have a question. Why can't you provide us with the people's names emails and phone number so we could call them directly and get authorities involved for each country. The real people in charge that need to hear and read this.
Ok, now, the weapon's traits was known about from the beginning. Heck, I even posted a picture on this on the forum site which showed me killing level 30 walkers with my heroes using the Rare Reckonin. I did this to show them off on memory lane's mission after a video was made by a very skilled player. The Video is in the video vault. That same outcome was reproduced by me and done with the free Rare reckonin that was provided for a purchase of hard earned TGs in the game shop. So I am not sure why "you" (still don't know who this real "you" is, but assume to be the company NextGames) are responsible for angering paying customers.
People should be getting fired over these issues. This game continues to have issues. And continues to sell products that are defected. Why? You issue a weapon with flawed traits from the begining and don't fix it, but now after you made all that money from us over the weekend and holidays "you" refuse give refunds and allow this behavior to continue and then do a major Rehaul of the weapons abilities a few days after and say it was a bug, etc. you give me a free gift but it's broken still.
This company NextGames, in Finland, is the shaddest company now. Below is the link to the video on this site since some say they never seen it.
Conquer members should post their opinions here about weapons before we buy or upgrade them. If they hate them, we'll know they may be nerfed or fixed or whatever, and can plan our purchases accordingly. (Yes, I'm joking)
DTP leader Disturbing the Peace = the answer to the most common question asked by new guild mates. Looking for a great guild family? Email [email protected] or drop me a line here to join!
> @Amazayn said:
> it's interesting that 99% of the players and guilds are okay with the reckoning and that 1% of the players and a *GUILD* doesn't like it. i had my suspicions and NG shoulda said it sooner so the 99% of players and guilds won't even buy this nerfed reckoning water bottle.
I should not respond to such comments...but the group this was mentioned in contains members of a select few guilds, not just one, and the person who originally brought up the point of the issue with the reckonin was your guild leader.
I do think the game is better played on a even playing field.
That's kind of you @WeekOne. The problem though isn't that google play doesn't have a support line contact numbers, but that they absolutely refuse to issue any refunds for in game purchases under any condition. their response is "take it up with the game creator". And NG is saying "take it up with google". Basically no one on android will take accountability for ripping off customers.
Regarding "unbalanced and all powerful", that is simply not the case. I found I was able to take on 2 levels higher than normal, thus, level 27 vs. level 25 walkers. No one in our guild hit over 500 this week, which is unusual, and several of us are rocking the Reckonin'.
Thus, my assumption was "fewer targets, shorter range, more damage", so I bought the legendary one.
You guys really make things unnecessarily difficult, and have offended your loyal customers.
Comments
Of course, i can also call or go to my bank tomorrow to try to get my money back, but wouldn't it be a great step by you @Shteevie to compensate your paying Android players with something that is worth to the 14,99 € we payed for your weapon, just to get back a lil bit of trust? I think so, but that are just my 2 cents...
Retired Leader of Sisters Family
"Really? Good luck with that!"
Retired Leader of Sisters Family
This post will be removed,.. I will be banned,.. But I don't fecking care anymore,.. Shteevie you are a cancer,.. A cancer that's ripping the heart and soul out this once great game,.. Yes son,.. You should be ashamed of yourself,. Your money grabbing antics and your nerf the fuck attitude,.. CANCER,.. That's your legacy,...shteevie,.. Relish in it,..
Drops mic,... Raises middle finger,... Ban away bitches,..
Do we really want a weapon that is so much more powerful in the game? Especially one that was only available at certain points and the legendary only available for those that pay? That doesn't seem to be fair or fun.
As for refunds, I believe some assistance is required for google play people but the App Store seems to be assisting if players feel they have been duped.
Again I do not believe NG had any reason for ill intentions and it was simply the fact that the weapon was being sold that it brought it more into light and they reacted properly by making the unpopular decision of balancing the game.
In this particular case, how long was the weapon in game before the "fault" was noticed and brought to the developers attention? Certainly more than a few days.
Seems to me that product testing needs done before items are offered for sale. Not by the players in the live game. Only a few minutes of play would surely have highlighted this weapons potential.It did for the players.
Power
I doubt you will get far with your legal options, but please keep us informed.
Whether the bait and switch is accurate, knowledge of the Bug before or after is also irrelevant.
I was always taught "perception is everything" and "the customer is always right"...
You see, whether the slight was intentional or not is irrelevant... Your customers FEEL betrayed, a whole Damn lot of them. It doesn't matter if you ACTUALLY betrayed us or tricked us, we all FEEL betrayed and tricked and cheated... And with good reason. You've admitted as much.
Your choice is what to do about it. What CAN you do about it?
Maybe some things (refunds etc) are or are not within your control. But certainly some things ARE within your control? Work with that.
Number 1 - an apology
You've given one. I'd keep giving em.
Number 2 - consolation
Something, anything even in game prizes, boosters, another bundle...? Surely you have SOME control over these things. Throw your loyal fans a bone. Never try to convince them their feelings are invalid? Over a technicality? Come on. You seem like a nice guy, both of you.
You'll never pacify all the whiners, but with a group this big... You should really really try.
Are you Lost? Alone? Looking for a killer team to have your back?
Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
Remember, search ZOMBREX SATISFIES. Check us out HERE
EMAIL US --> [email protected]"
Are you Lost? Alone? Looking for a killer team to have your back?
Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
Remember, search ZOMBREX SATISFIES. Check us out HERE
EMAIL US --> [email protected]"
How many times has similar happened now? Save yourselves and us the grief. A fraction of the time spent arguing here used on testing before release and this situation doesn't exist.
Power
Yes, it isn't fair that just the paying players was able to get the legendary reckonin. And the other thing, yeah, i really loved that the rare reckonin was so powerful with no bodyshots and it was much fun to me to play with it!
And the very best - everyone (free and pay players) had the chance to get the rare reckonin. The power with no bodyshots of the rare reckonin was also the only reason why i bought the legendary reckonin. Now, both weapons are more bad than any other rare or legendary assault weapons and almost useless, except the charge attack maybe.
Yes, some assistance by NG for all Android users who bought this weapon or NG should just give us something that is worth to the 14,99 € to compensate our anger
Maybe, but many players still feel tricked, especially cause it was not the first time that NG done something like that.
Retired Leader of Sisters Family
This link is proof that in fact NG has offered refunds for changing traits in the past.
http://forums.nextgames.com/walkingdead/discussion/comment/109458/#Comment_109458
So, apparently there is a way. Why can't this be implemented again? It would certainly salve a lot of anger & misgivings.
"Really? Good luck with that!"
Am I correct in my conclusion?
This is is not meant as an attack on you two. Since you are a mouth piece for this game and are the middle man who many speak to directly. I do have a question. Why can't you provide us with the people's names emails and phone number so we could call them directly and get authorities involved for each country. The real people in charge that need to hear and read this.
Ok, now, the weapon's traits was known about from the beginning. Heck, I even posted a picture on this on the forum site which showed me killing level 30 walkers with my heroes using the Rare Reckonin. I did this to show them off on memory lane's mission after a video was made by a very skilled player. The Video is in the video vault. That same outcome was reproduced by me and done with the free Rare reckonin that was provided for a purchase of hard earned TGs in the game shop. So I am not sure why "you" (still don't know who this real "you" is, but assume to be the company NextGames) are responsible for angering paying customers.
People should be getting fired over these issues. This game continues to have issues. And continues to sell products that are defected. Why? You issue a weapon with flawed traits from the begining and don't fix it, but now after you made all that money from us over the weekend and holidays "you" refuse give refunds and allow this behavior to continue and then do a major Rehaul of the weapons abilities a few days after and say it was a bug, etc. you give me a free gift but it's broken still.
This company NextGames, in Finland, is the shaddest company now. Below is the link to the video on this site since some say they never seen it.
http://forums.nextgames.com/walkingdead/discussion/20345/memory-lane-terminus-level-30-kill-by-terminates
(Yes, I'm joking)
Disturbing the Peace = the answer to the most common question asked by new guild mates.
Looking for a great guild family? Email [email protected] or drop me a line here to join!
> it's interesting that 99% of the players and guilds are okay with the reckoning and that 1% of the players and a *GUILD* doesn't like it. i had my suspicions and NG shoulda said it sooner so the 99% of players and guilds won't even buy this nerfed reckoning water bottle.
I should not respond to such comments...but the group this was mentioned in contains members of a select few guilds, not just one, and the person who originally brought up the point of the issue with the reckonin was your guild leader.
I do think the game is better played on a even playing field.
A leopard does not change its spots...
Any guess who might " now " be on my list, ( in 2017 )
Have you tried searching for "contact Google Play Support"? I just did and got a toll-free number to call for Canada. They are open 24/7
I know you are frustrated... just trying to help. Good luck!
This is a warning, please don't post personal information.
Feeling Lost, Click Here!
Thus, my assumption was "fewer targets, shorter range, more damage", so I bought the legendary one.
You guys really make things unnecessarily difficult, and have offended your loyal customers.