Please help!!!

justinsanejustinsane Member Posts: 5
edited February 2017 in Game Issues
Says restore level 1 existing game yes or no? If i click no it says i can only have one account on google whats do i do...im in the level 40s my Google play account says everything is saved there but I keep getting this prompt before being able to play please help I don't want to lose all the money I put in or hours spent the playing.
outerspaceguts

Comments

  • zbotzbot Legendary Moderator Posts: 6,428
    @justinsane send an in game support request.

    By any chance did you restart your game using the same google play account?
    outerspacegutsjustinsane
  • justinsanejustinsane Member Posts: 5
    No didn't touch a thing played one night next morning says I'm level 1 but all my stuff is saved in Google but won't let me reinstall from my last save point
  • justinsanejustinsane Member Posts: 5
    Awe lol fraustrated
  • justinsanejustinsane Member Posts: 5
    I took pics of all.im in app purchases as well but can't find away to send all the info requested only allows me to send 1 pic with each message. Be nice to have an email to send multiple pics
    outerspaceguts
  • zbotzbot Legendary Moderator Posts: 6,428
    @justinsane , please send support the following information:

    Current game:
    Player name:
    Player level:
    Guild name (if any):

    Lost game (old save game):
    Player name:
    Player level:
    Guild name (if any):

    They can initiate something similar to recovering lost game and get the correct save game linked to your google play account.
    outerspaceguts
  • justinsanejustinsane Member Posts: 5
    K I sent this with pictures just waiting on a response thanks
    outerspaceguts
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