Character in hospital not my Survivor

In my game there is a character in the hospital that is not in my Survivor list named Betty the stats are ridiculous and there is a accept button and others buttons underneath nothing happens when I click these there is no timer icon saying when she will be healed this is preventing my survivors from being healed this needs to be fixed immediately as it is preventing game play for me

Sent from my MetroPCS 4G LTE Android device
From TWD Support.
SpringChickenT_12bigbeano

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