Can Not play

AliceRC17

Today since hours The Game loadloadload Break Up loadloadload ..... my wlan ist OK all The other things works! Not The Game!Help can Not play The distance!!!!

GermanFighter

Same with me

fulocri

Yap, same here.

sumsikowski

still not loading

Swaktor

same issue with my rooted s8

kjmia421

In my case, in both the challenge and the distance today, the game is constantly not picking up my moves correctly in the way it should given how I touched screee and/or not picking up anything at all for a few seconds when/after I touch the screen, both of which have led to my strategy getting totally messed up as well as my survivors ending up heavily injured due to a wrong move or no move actually even being made — thus I have been ending up with heavily injured survivors, dismal progression in the distance on the levels I wouldn’t have had the same problems with as I have today and/or really low stars earned in the challenge missions compared to what I’ve always done and was able to do until today when this all started.

All of it has gotten so bad, that I have honestly taken a break from playing for the day, just hoping the issue will get better because it’s just not worth trying to play right now, due to the way it’s getting stuck/freezing/acting up right now for whatever reason. Not to mention, when I was trying to play it was just really frustrating having constant missed moves or wrong moves that led to quite unfavorable outcomes, lol.

Anyone else dealing with this? I am playing and have always played on an iPad Air 2, with all the most recent updates downloaded.

Ahhh, @Teeceezy @Fearofabotplanet @David_H79 , helpppppp! I need to be able to play, lol, I can’t disconnect from the game this long

AlexB

I play it on my iPad air 2 too but I dont have this problem, kjmia421. Probably, the problem is in your device.

zbot

@kjmia421 did you contact support?

Clyde61

Anybody else having problems to load the game and get start to play??

Clyde

Since few days, my game stops loading after +-30 seconds. The loading bar goes full 100%, the first window pops up with the bundle sale, than it crashes. Can not arrive to the camp to collect my stuff neither play the game.
Anybody can give me help and advice?
I have restart my device completely, delete all cookies, nothing helps.
Thanks for any help in advance.
Clyde

marroba2000

After a regular advertisement the game returned a white screen and no longer responds.

Clyde

Can I delete the app, reinstall it and enter again with my username and recover my old score or do I have to start all new again?
Any help welcome.
Thanks.
Clyde

TJS

@Clyde
I would only do that as a last resort. If you have your game backed up on Google Play or Apple Store you should be able to recover it.
Keep note of your player level, in game name and guild. A screen shot of these might come in handy if you have any trouble.

Clyde

@TJS
Thanks a lot, just now I was able to take a screenshot as the game was loading up to the camp and than crashed again. I will try to delete the game and reinstall again. May be it works otherwise......will send a ticket to support to recover my old game.
Sheers
Clyde

zbot

@Clyde what device are you using to play the game?

Do you know what you were doing in the game before these issues?

Press 3 fingers on the screen for 10 seconds while the game is loading it should take you to the help menu, click contact us and send a support request if you are able to.

If you uninstall and reinstall the game and can’t find your save game, please take a look at instructions for lost game:

https://nextgames.helpshift.com/a/the-walking-dead-no-man-s-land/?p=all&l=en&s=my-account&f=i-lost-my-game

Clyde

@zbot
I use ipad2
Have no problems with other games and run the last version of TWD.
Before issu appeared, I was collecting the goodies in the camp, upgraded my survivors and checked the outpost, logged off and when trying to log on few hours later, the problem was there.
I tried the thingy with 3 fingers, the help window poppes up but it's stucked, can not select anything.
I will send support request to contact us listed below in the forum (guess it's the same than in help menu).
Cheers
Clyde

Clyde

Oh, wait, I just notice there is a new update for today, I will update this 2.8.1 update right now and will come back to you when finished and when I tryed again to start the game.
Cross my fingers.
Clyde

Clyde

Back. Game upgraded, same issue, game crash.
Finger cross not helped.
Will send support request.
Cheers
Clyde

Clyde

Back again.
After a bit more than 2 weeks, I finally decided to delete the game from my device. I reinstalled it, and when install was finish, I started the game as newbie, got to the instruction on how to move your players in the game, than, after game center welcomes me back to the game, a window popped up asking me if I would like to recover my pld game from level 58, I said yes and all is done. Soooo easy????? Yes. Should have do this already on Dec.3 from advice from TJS. But I was waiting for help from support, but no big help arrived unless sending me a mail with instructions as told by zbot above.
Anyway, as I didn't like to wait any longer for a concrete answer from support, I decided to do what I did.
During the 2 weeks, I could not collect anything, like +- 6 million supplies, 1.3 million XP and about 15k trade goods. I don't expect NG will send me all this, should be nice for x-mas gift
Anyway, players who have same issue than me should be sure to have registered their game in game center, make a back up of your device before deleting the app, reinstall the game and follow the instructions for restoring the previous game they were playing before game crash.
See you in game
Clyde

TJS

@Clyde
Good to hear.
Glad to be of some help.

AnnaGreengirl

it is the best game I have ever played! really cool and awesome!