Purchase Problems / Anyone have advice?

TJS

A guild member is having this problem (see pic) and asked me for my advice.
I have given a link to CAN'T PURCHASE IOS PAGE and told him to contact support with screen shot. I have also warned him that support will not likely reply till Monday. Does anyone have any other advice?
@David_H79 @zbot maybe?

AmBush

I was going to suggest #4 but its already there
I haven't used apple store in ages (being android) But i do remember getting (legitimate) emails saying i need to update my details in the apple store I think they like you to change password frequently maybe worth him logging into the store some time

zbot

@TJS I have received that error when I enter the wrong password for my itunes account when making a purchase. Has your guild member previously made purchases in the game?

This is from Apple but it's more or less the same thing on the support website.

TJS

Thanks everyone.

@zbot , I believe he has but I'll pass all this info on and hopefully it'll help.

Much appreciated!

ShadowaceAz

Also, if they updated the TOS agreement since he last purchased, or if the CC they have assigned has expired. I got hit by both those at times.

I never remember to update every location when my CC is renewed.

Mystique

Support talked me through an incident like that.. had to reboot my phone and all was well!

zbot

@TJS has the issue been resolved? Also could you ask your guild member to check their setting to see if their game is connected to Game Center?