May be having an issue...Need help

I have 2 heroes @ L22 so I should start at L16 for challenge. 7 round passes starts me at round 21.1 which I did. Seven double rounds should let me go to 24.1 on double star and than start single rounds. I am currently at 24.1 and it says round 13 and shows single star rounds. I sent in a ticket to see what comes of it but am I off or right? Can't get a pic to attach with my tablet.
Part of the MAVERICKS Guild Family
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