Community Relations on the forum

I posted this elsewhere as an error in judgment. It needed its own thread, so here it is.

> @Bod said:
> @Vane I think you need to engage with us more often in forum not just in guild leaders chat on slack

I typed out the following message on April 13, 2019, then saved it because I wasn't sure I wanted to pull the trigger on it. But since you bring this up, I'm going for it. (Bear in mind: in the 2 weeks since I wrote this message, I believe Vane has posted 3-4 more times and at least 2 of those were announcements, not responses):


***I debated a LOT about whether to post this or not because I really try to always see the positive side of things. And maybe it's not fair, because @Vane might be a super swell guy (I've never actually met him, so I can't say 100% for sure). But I truly believe that there has been a deficit in communication with the forums since Vane took over.
The math is there to show this as well. Using info from their profiles, start dates of the "Community Relations" title, and adjusting based on acquisition of their "10 Comments" & "100 Comments" badges, in the approximately 1 year that @Kaz served this community, he posted approximately 3.5 times per day. And that was averaged over times that we're both good and bad. Since starting as Community Relations representative 50 days ago, Vane has posted only 2.2 times per day. And the majority of that time has been tumultuous to say the least.
There are many questions currently on the forum that are going unanswered, and many of these only require a simple "yes" or "no." Some of them could even be over-the-top or ridiculous, but they still deserve a response from NG. There have been many players that have left or are teetering on the brink because of issues or complaints and the worst thing you could possibly do is ignore them and hope they go away, because they WILL GO AWAY. And that's bad for NG's bottom line and for the community as a whole.
I'm not asking for heads to roll or for anyone to grab their torches and pitchforks. All I'm asking is for NG to show a greater presence on the forum. Answer questions. Interact with the community. Do something fun, like a competition here on the boards (could just be for fun, doesn't have to be for prizes). Make the boards worth coming to and make the player feel like they have a voice instead of feeling like we're talking to that 55 million year old Black Hole they just got pictures of in space. If not, you run the risk of seeing more players go the way of the dinosaurs. Extinct.***
TroublemakerDanski_46fretjeKyrusSCBMATCBRITODeathwish19Ermaksmaku11dalmersuzequeueTripodNezoDBones
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Comments

  • mongo_nine_one_onemongo_nine_one_one Member Posts: 236
    bladgier...

    Sorry, but...

    “ Troublemaker “ is correct...

    NextGames has spent “ tremendous effort “ in balancing the game, for a long time...

    and, “ insufficient effective effort “ in evolving the game...

    Long ago, NextGames squandered away their “ NML revenue channel “ through these, balancing blunders...

    Most expensive products, have a “ lifecycle “... so does NML...

    NextGames understands this... the company’s hope, are the new games they are developing...

    ( ahhhh... Compass West, anyone, anyone... huh... Sigh... )
    fretjebladgierromeoTroublemakerSCBMATCBRITODbl_Edge_DEPbigbeanoDrhoo
  • TroublemakerTroublemaker Member Posts: 1,207
    > @bladgier said:
    > There always will be people saying "game is dead" even though if it isn't true. I've seen it across many games that I've played. It can be true in someone's personal perspective but that doesn't change the whole picture.
    >
    >
    > @Troublemaker You can't really say that about half of milion people playing at least once a day and more than million playing every 3 days means that the game is dead. It's far from dead.
    >
    > It's not abandoned because there's future updates and weapons coming.
    >
    > You can't possibly know and say for sure that they can't fix GW. They most likely can and they will and they are working on it.
    >
    > They did bother and did check stuff before releasing. Not always but they did.
    >

    Game is far from "dead". I said it's on full milking mode, which means NG is putting minimal effort into it and extracting the most they can.

    Go read the report.

    Also when I say it's abandoned: no one answer things on the forum; they "forget" to trigger TG Tuesday; they don't check Round Passes bug three times in a row... etc etc - you are a smart guy, you know what I'm saying.
    ::
    Mavericks Guild Family
    TCBRITOEat_me_73dalmerDrhooADPaq
  • bladgierbladgier Member Posts: 1,956
    @Troublemaker I have seen the report.

    It saddens me and I don't want to game to die. Do you? It's not dead yet and that's a fact.

    See my post above, taht might give you an idea why they are responding less.

    History has shown that NG wasn't as good in touch with us when community responses were vile and hateful as opposed to constructive when Kaz was around. That's why he was around because we were able to have a humain conversation.
    It seems to chave changed now again to bad.

    Round passes bug is being looked into and probably will be fixed in 3.3, that's what we were told. So you can't say that they are not checking it.
    Just because things go wrong it doesn't mean no one is looking into it.

    When there's TG Tuesdays bug or any similar, I can see people notifying Vane here and on Slack right away and it's being fixed immediately.

    I don't really know why this keeps on happening on and on, this kind of bug but it is.
    Even if it is I still can get my 3 TG Tuesdays restocks so from my perspective I don't understand high level of frustration from that.
  • TroublemakerTroublemaker Member Posts: 1,207
    edited April 28
    > @bladgier said:
    > @Troublemaker I have seen the report.
    >
    > It saddens me and I don't want to game to die. Do you? It's not dead yet and that's a fact.
    >
    > See my post above, taht might give you an idea why they are responding less.
    >
    > History has shown that NG wasn't as good in touch with us when community responses were vile and hateful as opposed to constructive when Kaz was around. That's why he was around because we were able to have a humain conversation.
    > It seems to chave changed now again to bad.
    >
    > Round passes bug is being looked into and probably will be fixed in 3.3, that's what we were told. So you can't say that they are not checking it.
    > Just because things go wrong it doesn't mean no one is looking into it.
    >
    > When there's TG Tuesdays bug or any similar, I can see people notifying Vane here and on Slack right away and it's being fixed immediately.
    >
    > I don't really know why this keeps on happening on and on, this kind of bug but it is.
    > Even if it is I still can get my 3 TG Tuesdays restocks so from my perspective I don't understand high level of frustration from that.

    Or you have an extremely positive view, or you are lying to yourself and/or trying to cover for someone.

    NML is a mess, man.

    Say you send your car to revision to have the oil changed. Then it comes back and they haven't changed the oil. But it's fine 'cause you can tag them and they will fix it asap.

    Say you order a Corn & Bacon pizza. But it comes raw. No worries right? You can tag them and they will promptly bake it for you.

    Can you see how you are dealing with this?

    Anyway I respect your attitude... It's just hard to avoid the salt on NG.
    ::
    Mavericks Guild Family
    DonCoquidalmerDrhoo
  • bladgierbladgier Member Posts: 1,956
    @Troublemaker said:
    "Or you have an extremely positive view, or you are lying to yourself and/or trying to cover for someone."

    I'd very much appreciate if you could withdraw from assumptions/judgements like those because I don't appreciate that. I always speak for myself.

    "Say you send your car to revision to have the oil changed. Then it comes back and they haven't changed the oil. But it's fine 'cause you can tag them and they will fix it asap."

    That's not a good example and not relevant to what's going on here. When I wouldn't get my oil changed I'd get a refund and go somewhere else. You can't really tag people in real life.

    " Say you order a Corn & Bacon pizza. But it comes raw. No worries right? You can tag them and they will promptly bake it for you."

    Again not relevant to what's going on here. If it does occur and food comes raw, it's not no worries. I return it and get a refund and order again or somewhere else. Again, can't tag people in real life.

    I did get a refund on gw gas when things weren't working properly. We did get compensated few times for stuff you'd normally had to pay even if you'd think it's not good enough. It's still stuff you'd have to pay for.

    I can see how am I dealing with this and honestly I'm happy with it, but can you see where the salt comes from?
    Danski_46TroublemakerDonCoqui
  • TroublemakerTroublemaker Member Posts: 1,207
    @Jenng do you have a gif with a woodstock hippie making a peace & love sign wearing a "I s2 NG" shirt?
    ::
    Mavericks Guild Family
    bigbeanoDrhoo
  • SCBMASCBMA Member Posts: 2,181
    @bladgier,
    How did you get a refund on GW gas? I have been round and round with support and they refuse to compensate me. It’s really pissing me off enough that I now too, have a not so positive outlook anymore.
    JenngSPC_TORRES
  • bladgierbladgier Member Posts: 1,956
    @SCBMA
    It was when gw started, the very 1st week.

    I've bought gw gas and then after playing I've realised that things didn't work properly and I've claimed it trough Google as purchase not working properly or something like that.
    JenngSCBMA
  • Dbl_Edge_DEPDbl_Edge_DEP Member Posts: 474
    edited April 28
    The dissatisfied customer complaints are needed if we want to see things improve.
    2 cents done.
    I plan for the best and I plan for the worst - Dbl Edge
    Show and prove, otherwise humble thyself
    Catch me on LINE app - Line ID: dbledgedep
  • TroublemakerTroublemaker Member Posts: 1,207
    > @Jenng said:
    > @Troublemaker
    >
    > Technically, no

    Bummer. Expected more from you.

    tsc tsc
    ::
    Mavericks Guild Family
    DonCoquiDrhoomongo_nine_one_one
  • Dbl_Edge_DEPDbl_Edge_DEP Member Posts: 474
    I want to see if this will be picked up, acknowledged and acted upon. We can all do a lot of talking amongst ourselves, but if the people in charge don't see thesd kinds of threads, it will all be for nought.

    If you're happy with the game, don't complain, if you want to see changes, bring it to the attention of the creators of the game.
    I plan for the best and I plan for the worst - Dbl Edge
    Show and prove, otherwise humble thyself
    Catch me on LINE app - Line ID: dbledgedep
    TroublemakerTCBRITObigbeanoDrhoofretje
  • TroublemakerTroublemaker Member Posts: 1,207
    > @Firekid said:
    > There have been some threads though which could have been dealt with quicker and easier and caused a lot less frustration and are still technically unresolved. One in particular was the whole are walkers tougher since the update. The actual thread on this was ignored completely. A different thread vane said that he didn’t think so but it was being looked at. That was weeks ago and nothing since. There was a lot of negative criticism and people getting pissed off with NG for no reason during that time and they could have been calmed during that with a quick response in the thread which was discussing it.
    > I’m all for having constructive conversations but it’s going to descend to bitterness and bile if we don’t have someone coming back to us when we are constructive. It’s no surprise that things are returning to pre kaz times as it’s basically the same it was then.
    > Having said that, Vane is doing this on top of his current role in NG so got to give him some slack. Hopefully they can get the full time community manager ASAP to calm the masses.

    Nothing personally on Vane. His position is probably struggly.

    BTW: I have a support msg where they basically assumed they tweaked the values after update.
    ::
    Mavericks Guild Family
  • MrLuckyMrLucky Member Posts: 358
    ;) ...
  • FirekidFirekid Member Posts: 1,711
    @Troublemaker interesting as I have a message from vane saying they definitely didn’t change the values..
    SpyTroublemaker
  • dalmerdalmer Member Posts: 39
    > @bladgier said:
    > @SCBMA
    > I've realised that things didn't work properly and I've claimed it trough Google

    It was refunded by Google not NG.
    NG refunds nothing. NG compensate with gas boosters.
  • RealClareBRealClareB Member Posts: 134

    bladgier...

    Sorry, but...

    “ Troublemaker “ is correct...

    NextGames has spent “ tremendous effort “ in balancing the game, for a long time...

    and, “ insufficient effective effort “ in evolving the game...

    Long ago, NextGames squandered away their “ NML revenue channel “ through these, balancing blunders...

    Most expensive products, have a “ lifecycle “... so does NML...

    NextGames understands this... the company’s hope, are the new games they are developing...

    ( ahhhh... Compass West, anyone, anyone... huh... Sigh... )

    And yet, you're still here.
    Currently guild-less.
    DrhooDodkongbigbeanoCaptainslayer
  • SpySpy Member Posts: 10
    They have definitely changed the values. We sweated to gather 55M tomatoes to upgrade our survs only to be thrown back in square one overnight. So , no progress, just stale. It is the reason i'm thinking of quitting the game after three years. No sense of progress, no sense of accomplishment. Why try, they will only change the rules again, to throw us back and stay ahead of demand. Instead of fixing he game, they keep you busy chasing your tale.
  • Mario_RomeroMario_Romero Member Posts: 122
    There is definitely a difference in communication since @Vane took over.

    Before, communication was pro-active. When there was an issue it was immediately communicated and we were kept apprised of progress on the issue even if there was none.

    Vane is more reactive in his responses. Only if a bunch of threads appear in the forum there is a response and there is only further communication when it is (supposedly) fixed.

    I have said this before; especially when there are issues you just need to give people an update with some regularity, even when you have nothing at all to report. At least it gives people the reassurance that it is being worked on as opposed to feeling completely abandoned.
    And when people feel abandoned they will riot.

    @Troublemaker I in no way believe that @Vane doesn't bother or care. I do believe that he might still be finding his way in his new role as we all might be.

    I think the above mentioned switch in communication style would already have a positive effect on the relation with the forum - or at least the relation with the many reasonable people that are on here-.
    fretjeTCBRITO
  • ATLAS-ZATLAS-Z Member Posts: 2,529
    > @Troublemaker said:
    >
    > The game is on full milking mode now.
    >

    Yeah, in the beginning, NGs created content for the pure joy of it and the good will of man...

    Now is just about making money.
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    Troublemaker
  • FirekidFirekid Member Posts: 1,711
    @Spy do you have figures to back this up? I know their health is the same and that my people are doing more damage than before and am definitely getting further in the challenge even before levelling up weapons. Only thing I’m not sure about is what damage I used to receive from various level walkers. Although can’t say I’ve noticed much of a difference. I may be wrong but would be great to get a definitive answer from NG but as this is what this whole thread is about I can’t see that coming any time soon.
    WellyLuga
  • fretjefretje Member Posts: 37
    Indeed @JayZ , this is not about @Vane in particular, but about whoever carries the "community manager" title... I don't think the fact that @Vane in particular doesn't do this full time is important here... What's important is that the community isn't really being managed at the moment. And for a game like this the community is the single most important aspect. But I have the impression that NG management isn't seeing it like this. It's our job to bring this to their attention, but as this forum is the only option to do this, this is all we can do, and it's actually the community manager's job to bring our griefs we express here to the attention of the higher ups. If it is true that this game is in "milk mode" and "abandoned" and what not (which is only hearsay, speculation and personal opinion), than they should at least communicate this officially to the community.
    SpySCBMADeathwish19
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