My ideal community manager

To put it simply, community managers are the player-facing component of a game studio. 

They are the mouthpiece of the community, acting as both a conduit for feedback between the players and the developers of a game, as well as deciding on the messaging of updates, patches, and general brand communications. It’s a community manager’s mission to grow a community, make it the best place it can possibly be, and ensure their voice is heard by the wider development team.

Something that is present in nearly all community management jobs is, you guessed it, managing the company’s community. But what does that actually mean? Well, your players want to feel connected to the game they’re playing, as well as the team behind it. They want the option to meet other players, discuss the game, suggest updates, air grievances, feel part of something — they want a community.

It’ll be the role of the community manager to make it an enjoyable place to be, from moderating it to be free of nasty characters to community-focused initiatives like game nights, fun events like costume competitions, or anything else that brings players closer to the in-game world.

Madeleine Gray, Senior Community Manager at Brace Yourself Games, counts the following as her primary responsibilities:

  • Player support and moderation

  • Content creation and engagement

  • Influencer outreach/relations and press

  • Platform management, sales, and marketing

  • Website management and patch notes

  • Feedback, reporting, and analytics

  • Events! (whenever those start up again)

Monitoring community feedback is a key part of the job. If an update that the devs push receives predominantly negative feedback from the community, this is important to highlight to them. It might be that the update becomes more-liked over time, but failure to listen to the community can kill a game.


And for you, what will be a good community manager?

NatsuDarkrelb67RiotZappaGovernatorFuriousMoldovanYikesghost_peppermiori199373Deathwish19

Comments

  • FuriousMoldovanFuriousMoldovan Member Posts: 2,087
    Polling on the coming up major Holiday Calls would be great, similar to what we had in the past 💯
    Leader of the original TWD guild family (est. 10/2015). We Are TWD 😎
    FuriousMoldovan's NML Glossary & Guild Wars Difficulty Guide
    GovernatorMrLuckyYikes
  • ATLAS-ZATLAS-Z Member Posts: 6,390
    Guardian!

    I'll take new Carol in a nice group radios call, heroes only, 40-fest reroll x4


    #Zombrex (Neo / Horizon / (OG) / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
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    Carl_Tyreese999
  • ghost_pepperghost_pepper Member Posts: 1,157
    While I like the idea of community voting for the heros in the holiday call to spend our saved up radios, it seems like the high end smart brainy players always know who everyone should be voting for and then it inevitably turns out differently. I was one of several players requesting to have all mele for the holiday deal in one call and all ranged in a second holiday call. I was really glad to see that happen. 

    It would have been nice to see a post, anywhere, saying "excellent idea, we will discuss it later this week". Then the public voice for the players has informed us that something is happening. Mostly, ideas exist here in what feels like a vacuum. "We'll discuss the technical possibility of a  2nd holiday call" post would've gone such a long way. I was genuinely surprised when it actually happened. (Thank you Santa.)

    Silence isn't an option. It creates the exact opposite impression you want. Post more. Ask a question where possible so that players can elaborate on their ideas. Confirm you've heard them and that their idea was communicated and understood. Ask for specific ideas about specific things so players can discuss them and the links to the older versions of those ideas. This is the engagement we don't have and we need.

    Example, if you're thinking about reworking Jerry, ask us what outfit might look best. I would say as much purple as possible, make him look like a pimp. There's that fuzzy purple blanket he wears, or maybe it's just dirty? Maybe I can find a screenshot of it.
    Deathwish19FuriousMoldovanMalarky
  • MrLuckyMrLucky Member Posts: 720
    @Lexia
    #makehunterdarylgreatagain  ;)
    Deathwish19Angelspitm4sOreilledane
  • ATLAS-ZATLAS-Z Member Posts: 6,390
    edited January 19
    @ghost_pepper Me and Busta pushed for the separate melee ranged calls for the birthday call. It didn't happen and they did a community vote instead. Lame. But it's what people wanted... And then it happened for the holiday so that was great anyway. 


    #Zombrex (Neo / Horizon / (OG) / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM
  • marroba2000marroba2000 Member Posts: 259
    I miss Nation Wars. It was a good way to join players of different guilds. But the girls who do it possible got tired of blames and shouts. Part of this was discussions about banned players, things that NG can control better than any player. 
    So, my proposal is NW with NG taking part of the organization
    FuriousMoldovanDeathwish19ChrisScorpioOreilledane
  • ATLAS-ZATLAS-Z Member Posts: 6,390
    edited January 20
    5 way tie between US, Germany, Russia, Korea and Rotting in hell? 

    Ok let's say it happened and next? 


    #Zombrex (Neo / Horizon / (OG) / Genesis / Prime / Elite) 

    Are you Lost? Alone? Looking for a killer team to have your back?
    Join ZOMBREX! We have a tiered guild structure so players of every level and ambition can find a home they fit in.
    Remember, search ZOMBREX FAMILY. 
    Our page :
    https://m.facebook.com/Zombrex2015/

    Send me a PM
    Anjelos
  • ghost_pepperghost_pepper Member Posts: 1,157
    Ty for addressing my question in the best way possible @Lexia by making a wider post everyone can see. 
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