Rollback? Lost resources and exp

cyjazz

I just logged in after 15 minutes of being offline. When logging back in I had obviously been rolled back to a previous time today and had lost 450k in resources, 125k in exp. Never had this happen prior to this instance. I'm quickly becoming convinced this game is not spending my time wisely. Hours spent playing lost and certainly not expecting to get anything back. I have never played either an online PC game or a mobile game with this many problems. I apologize for venting, but this combined with the phone crashes and debacle from outposts yesterday has me rethinking time and cash I've invested. Anyone else having this experience?

cyjazz

Forgive me for posting on top of my own post here. After careful thought, I can see it's time to uninstall and leave a negative review based on my experience. While I may not be a wise man, I know when to stand up from the table and walk away before my wallet gets light and I get frustrated. Next games made mistakes, and I'm a forgiving man, but that's all for me brothers and sisters. I can't reward malfeasance with cash. Have fun out there brothers and sisters of the apocalypse!

alnod

I've yet to complain about anything. Yes I haven't spent any money. Some choose to and others don't. I lost 800 in gold yet didn't complain. I am at level 37. Just enjoy playing the game.Sorry you feel that way.

Xiao

same here , i'm sure i got 700k tomatoes and 200k xp , but when i log in game again , i'm in the mission that i finished before , when i done it , my eyes blowed up to see my supply rolled back to 200k tomatoes , wtf , what the meaning of this,it pissed me off , please check it NG , Mod/devs @Teeceezy , @OldGoth

FizzyPinot

First time this happened to me, well when I first noticed anyway I rejoined a mission I had played 5 plays ago, OK I lost the xp, food and weapons won on completing so no biggie.
Then it's happened again, however it's gone back 4-5 hours ago showing a weapon and completed trained survivor that I replaced hence knowing roughly how far back the time log jumped.
Not only was I disappointed with the time wasted but also the several hours of collecting resources in between, yes I am one of those sad **** that has time to play that much.
Oh and the raids that I finally managed to complete and win, gone from my outpost log so no rewards gained. The extra walker I bought and trained time wasted. Although tg back in my cart.
It's been nice having 1min regen on gas to keep me occupied away from outpost but this straw is about to break the camel's back.

masmith93

I think this is tied into the guilds being down. I was forced out twice and ended up back at the start of a mission after it was completed.

1jellow

Just got disconnected loaded back into the game and all the work I have done today is gone. Will this be fixed?

FizzyPinot

@Teeceezy is this a known fault?

Akartiki

Same thing happens with gold/phones from in app purchases. Mine went "poof" gone.

AysatyoPet

lost connection many times, and then reload many times.. never made any progress.. please fix ASAP..

Overwatcher

This obviously shouldn't be happening.

As always, we need player save games that are experiencing the issue to be able to fix things, so please, please create a ticket from inside the game (press three fingers down for 5 seconds on the screen) and send a ticket describing how you're stuck. Please include your in-game name, guild name and player level (if you remember) so we can double-check we're seeing the right save. Sadly it might take a while for us to find your ticket, given there's a backlog of tickets from players who disliked the maintenance period but who don't actually have a technical issues, which have to be handled as well.

What device do people in this thread have, where you've seen the reload / crash issue?

masmith93

iOS.

kennyszeto

shit i just did a 15 radio call and got an epic hunter with cap lv 17 ...
then i logout and log back in and it's gone ... OMFG why ?

FizzyPinot

@Overwatcher thank you for your prompt reply, I can send you a ticket however what screen shots do I send showing a static pic of a particular time showing no evidence of what I say has happened if the timeframe shifts?

Xiao

@Overwatcher i used android , my name in game is the same "Xiao" Guild "Uninfected" player level 41 , i sent a message to Devs in game too , not sure they will respond to me or not , i spend all night for farming , can't sleep well , but get nothing , i playing game for fun , don't want to got pissed off , please check it immediately

Dale

The game crashes frequently on my ipad. It used to be that, after I reloaded, the game would pick up at the same place where the crash happened. Not anymore.

Now, it picks up at a point well before the crash. I completed a mission, game crashed while opening the boxes. When I reloaded, it was at the beginning of the mission, with my injured survivor suddenly healed.

For a while, after each crash, I kept getting invited to open my reward for completing a quest. Nice, except that, in the process, I lost a weapon I really wanted.

The issue seems to be with the time the restore point was taken. Another wrinkle in the ever-present ipad crash problem. I have submitted a ticket.

Xiao

@Dale you only start again where you crashed , not like me , i'm farming from mid night 00.30 am to 4.20 am , got 700k + tomatoes , and i went to sleep ,but Morning i log in game , i notice i'm inside a mission , when i compete this mission and see my supply , it rolled down 200k , wtf , cost my time and my sleeping

zbot

@cyjazz, @alnod, @xiao, @FizzyPinot, @masmith93, @1jellow, @Akartiki, @AysatyoPet, @Dale, are you still experiencing this issue? Please update.

Dale

No, I am not still experiencing this issue. That seems to have been resolved. Thank you!

and thank you for organizing this so the issues can be addressed and checked off. It was a bit of a jumble before.

cionz

I @Teeceezy @zbot I have two device iOS i play with The second device with out problem but When i return to first device i had The roll back and lost many resources stars etc.. etc..

zbot

@cionz, please submit an in app support request.

masmith93

@zbot happened to me last night.

zbot

@marsmith93, submit an in app support request if you haven't done so. Please provide details if possible, time, what were you doing in the game, etc.

Take a look at this:

http://forums.nextgames.com/walkingdead/discussion/5655/tips-for-lost-data-rolls-backs#latest

TheLostOnes

Jezuz, my rollbacked game just rolled back once more. Only about 30 mins though, so wont bother with a ticket. I have an unanswered ingame support ticket for the 3 days I lost over weekend where I lost a lot of stuff plus an in-app purchase (ticket raised 54 hours ago) We were promised updates to the progress of the hotfix, but there have been none. Know you guys are busy but would be great to hear some words of encouragement. Also would very much want to know if fix brings us back OR just gives us stuff we lost to the timeline we're in now. If we're brought back I would lose my recent progress (where I have played to get some of the losses back) which would be unfortunate. @Teeceezy @TK-421 @zbot etc. Thanks in advance, guys!

zbot

@TheLostOnes, you are the 2nd user to post regarding double roll back within a few minutes. I have no idea what the actual fix is but will do my best to find out.

jester

They seem to be having the same problem on their other game - Compass Point West, so hopefully the double resources should be able to fix it.

Tinksclumsiesmama22

Same issues here. I even sent multiple tickets asking for help, every time I noticed, and have gotten zero response.

TheLostOnes

Thanks @zbot

NCDawgFan

Everyone waiting for someone to actually resolve your rollback issue (or even acknowledge that it happened) better make a sandwich, you are in for a long wait. Thanks to @zbot for at least communicating with us. I first reported my issue on Sunday afternoon (and ever day since) and am still waiting for some help. Good luck everyone!

AysatyoPet

doesn't have rollback issue anymore but lost connection issue seems frequent now.

FizzyPinot

@zbot it happened the once over a week ago now. Yes I lost several hours of plugging whilst we had the gas regen event and lost an arm full. I won't be sending in a ticket (my loss) purely because you guys (devs et al) have enough boohoo tickets to sort through.
I'd rather you were aware than land you with tenuous tasks that cost me financially nothing if it helps out helping those that are really in need (those that have been affected financially).
I'll catch up on what I've lost, as it is I wouldn't have got the resources or the chance to upgrade in the first place if it wasn't for the gas regen anyhow.. I'll be realistic, it's a long term gain and a day of disappointing loss of farming is a minute disadvantage in the greater scheme of things for me personally.