Within the app what is a decent time frame that one would expect a response to submitting a problem

johnnydivesjohnnydives Member Posts: 324
Moved to General No Man's Land Discussion.

Within the app what is a decent time frame that one would expect a response to submitting a problem 22 votes

Same day response
4%
The_Governor 1 vote
1 - 3 days response
50%
ratonAnnette578DeadBeatCindyLoubasiaMDPimpOfTheDeadggbatsPerdtinSwtdstnyTheLostOneswulff 11 votes
4 - 7 days response
27%
zosonDrBOBJennymasmith93SgtSalamitheRealBender 6 votes
1 - 2 weeks response
4%
dachsurfer 1 vote
2 - 4 weeks response
13%
SmittYlmfgunnutFurginator 3 votes

Comments

  • johnnydivesjohnnydives Member Posts: 324
    So my first poll after just over 2hrs as got no votes lol.

    So Devs and admins it would appear the problems are solved and no need to worry anymore. Everyone that visits the forums is happy.

    Your work is done.
    SgtSalami
  • LightfeetLightfeet Member Posts: 1,062
    @johnnydives You should better open a poll in general section i/o bug section to gain attention and to get more votes.
  • JennyJenny Member Posts: 346
    4 - 7 days response
    I have an outstanding ticket that's atleast 5 weeks old. I have had two additional issues and sent in new tickets related to outpost shields. Can someone even give me a time frame on my first ticket? @Teeceezy @C_Lloyd @Alibaba @zbot @eetu
  • johnnydivesjohnnydives Member Posts: 324
    Just wondering as although I think its a valid poll you maybe correct.

    Can this topic and thread be moved @Lightfeet or anyone else want to offer any advice?

    Thanks in advance.

  • LightfeetLightfeet Member Posts: 1,062
    @johnnydives

    Only mods are able to move it.
  • zbotzbot Legendary Moderator Posts: 6,401
    edited May 2016
    @johnnydives , @Lightfeet , if you are the OP of the thread, you can edit the thread and change the category.
  • LightfeetLightfeet Member Posts: 1,062
    @zbot Well noted. Thx for the info!
  • johnnydivesjohnnydives Member Posts: 324
    Thank you. Moved to General No Man's Land Discussion.
  • PerdtinPerdtin Member Posts: 783
    1 - 3 days response
    Before I shirk this mortal coil. Plus a fortnight.
  • SmittYSmittY Member Posts: 372
    2 - 4 weeks response
    3 weeks. 3 different times. Problem is I had no better option but to start over because I need to play. I will never post the big farewll goodbye for bugs or lost games because I am sold on this product and the future value is intriging. Plus where else would I meet people like @slickrick @zoson @jester @Doc_Pugh.

    zoson
  • masmith93masmith93 Member Posts: 3,512
    edited May 2016
    4 - 7 days response
    Wow, regular testes fest up in here. :D
    Proud member of the Empty Memorial Club.
    WHMGTYSNNBC - Retirement Guild Leader
    Coming soon to Finland to hug Teeceezy.
    This space intentionally left blank.
    ggbats
  • SgtSalamiSgtSalami Member Posts: 545
    4 - 7 days response
    My vote was based on what I thought would be a good time to get a response and not how long it takes to actually get it. My understanding is it take 3 weeks+ to get it if you actually get one.
  • PerdtinPerdtin Member Posts: 783
    1 - 3 days response
    I had one that took longer to get a response, but I am often getting them within 1-3 days
  • masmith93masmith93 Member Posts: 3,512
    4 - 7 days response
    @johnnydives Are we supposed to select how long responses ACTUALLY take, or how long they SHOULD take?
    Proud member of the Empty Memorial Club.
    WHMGTYSNNBC - Retirement Guild Leader
    Coming soon to Finland to hug Teeceezy.
    This space intentionally left blank.
  • SmittYSmittY Member Posts: 372
    2 - 4 weeks response
    masmith93 said:

    Wow, regular testes fest up in here. :D

    I didnt know there were tests. Did I pass?

  • johnnydivesjohnnydives Member Posts: 324
    Hey @masmith93

    Vote is on ones personal expectations of when a response to a problem submitted should take to receive.
  • masmith93masmith93 Member Posts: 3,512
    4 - 7 days response
    @johnnydives That's what I thought.
    Proud member of the Empty Memorial Club.
    WHMGTYSNNBC - Retirement Guild Leader
    Coming soon to Finland to hug Teeceezy.
    This space intentionally left blank.
  • theRealBendertheRealBender Member Posts: 1,251
    4 - 7 days response
    For this game, with what's going on right now. The devs have a lot on their plates & may even be working longer hours these days. I hope they are anyway lol
    * I put "hero" and "heroes" in quotes for a reason.
    ** Still on a spending boycott of equipment and gas booster and gold.
  • johnnydivesjohnnydives Member Posts: 324
    Thanks for answering honestly.

    It would appear most think within a week would be satisfactory and am inclined to agree. Interesting I think we are still testing and the whole game should be in Beta having looked at my recently deleted screenshots on my tablet. All these are from my recent screenshots sent into the in game help and have still had no reply.



    Think its disgusting that myself like so many have been waiting over a month and got no help or support having invested time and some of real money in this game and NG have failed miserably. I don't mind testing the game but don't take my money from me when the game is clearly not right on so many issues.
    masmith93
  • johnnydivesjohnnydives Member Posts: 324
    Most think 1 - 3 days.
    Have now been waiting 9 weeks.
  • tunkytunky Member Posts: 538
    I would vote but you dont have the option for months
  • tunkytunky Member Posts: 538
    Oh you probably have about 4 more weeks, then you get a generic message that wont help, then you have to reply and wait some more, be patient, they will get back to you if they feel like it
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