@Fourthstorm I disagree with you. I'm a paying customer. I do deserve an answer. When I pay for a product and it's not to my satisfaction, then they have a responsibility to either make things right, or explain to me why they can't. That's all I'm asking for.
If ngo wants to take money from people (even for a game that they claim is "still under development") and then nerf things down to the point that the purchase he made is useless then they do owe him an explanation. This is not about right vs wrong because as we all know life is not fair. This is about credibility. As a company if they want people to trust them enough to make purchases from them in the future then they need to take accountability for their present actions and make amends for the wrongs they have done to their current paying customers. That process begins with an explanation or a refund. It's called being an adult. It is also called professionalism.
No development should not end there. The hiding behind the "this is just a prototype so expect a few unforeseen side-effects to result from our tinkering" excuse should not be taking place anymore though because by 2.0 ngo should be able to produce a stable version of the game for everyone's enjoyment. They should also be able to tinker without causing so many catastrophes as well.
EDIT:
Also I really wish they would hire you back because all of the playing around with the contrast and/or adding so much clarity to the splash screen when you open the game and a few other places is making the game look completely atrocious. When you were there you were willing to dial those setting down to where looking at the game on my Tab (which is high-def) doesn't literally hurt my eyes. If they are going to continue changing the art work please ask them for me to invest in the Adobe line of products (it is an industry standard for a reason) and hire you back so the game can go back to looking at least interesting instead of horrible.
All your feedback is being taken in to account as plans for future updates are being made. Like it has been stated prior, July is a national summer holiday month in Finland which means that while there are lots of us working, visible coverage may seem lighter.
Like I hope we've proved throughout all of your time with NML - bugs will be fixed, promised features will be implemented (@Lightfeet) and economy as well as gameplay will be balanced. All in all, we want everyone to have a great gaming experience with NML and your outrage only shows the amount of passion our community has for the game. For that we are very grateful and hope you continue sharing your thoughts and suggestions with us.
Maybe not cut and paste but it's still corporate-speak blah, blah, blah, trying to placate an angry mob. There is not so much passion for the game being displayed here as there is hatred for the morons around the boardroom table and the insults they have dished up to your previously loyal customers. Wallets are slamming shut around the world, game ratings are being dropped to 1-star, and people are getting their money back from you through the Apple Store. Your tacit acknowledgement of our outrage means nothing until some considerable changes are made not only to the plethora of bugs but to the overall mindset that we are malleable and predictable sheep who will lay down, wallets open, and allow ourselves to be rear-ended by your unbelievably heinous greed.
Passion? There is MY passion. It certainly isn't for the game anymore, and you have only yourselves to blame.
"Thank you guys for the feedback! It really was never our intention to offend anyone in any way. While the posting was intended to be humorous in the eyes of the target audience, it came out at a time when it could be perceived more as insensitive as opposed to light-hearted. We definitely see your point, and will be more mindful when writing future job ads for sure!
Our apologies about this! We'll do better in the future."
No. That the phrasing actually entered your minds, much less was actually posted, is the crux of the matter. Combine that with the galling cost of buying a "chance" and your actions speak just as loudly as your words. There's no walking this one back. Survivors and their weapons needs to go back to pre-1.9 and the algorithms fixed. There's no placating around this.
@Teeceezy Thanks for the feedback. I really wouldn't like to be in your skin right now.
I've read all the complaints here in the forum as well as some new app store reviews during the last days, but preferred not to write myself due to the reasons that @Shadowkeeper told us that you're on holiday as well as that I didn't want to write in a bad mood resulting in sarcasm and toxicity.
As written before already the ideas as such are good, but it was to early for 2.0 in the way you (NG) have released it. In the light of the whole situation it feels like that there is an update missing, which should have been released prior to 2.0.
I've talked a lot to my guild mates and most of them are really pissed off about this update. "Luckily" only one decided to quit at the weekend already and the others are waiting for your reaction resp. further steps right now. Most of us definitely decided not to spend money for iap till we get a clearer picture about furher developments.
Hope that you're going to provide us with further information and/or update 2.1 within short.
@Teeceezy We all gear what you're saying, but in all walks of life, actions speak louder than words. And there is no action being taken by NG which speaks volumes.
"Everyone has a plan, until they get punched in the face"
Mike Tyson
@Teeceezy Why not? That's when all the time/effort/GRINDING/cash spent was negated by a random decision because "some people complained hunters were too powerful". The majority was ignored, but "'some people" were placated. Basically, that's where the train jumped the tracks.
In fact I thought that the Heros would be well received, and when I left I was a little bit miffed that I would not be there to see the launch from the front row.
@eetu It's not the Heros, it's the crazy multiple token system that sucks
First time poster, long time lurker. I'm in a union at work and I get solidarity. I have stopped spending money entirely. I guess my LTV is a moderate one. I like to buy several boosters a week and I buy several packages as they come up, no more. It's hard not to watch the videos for some free extra crates though. I'll do what it takes to help the community be heard.
If NG/administrators were serious about them listening and that something would be done blah blah blah. THEN there would be an offical announcement in the announcement section if these forums instead of 3 or 4 pages into a thread. Are the comments from the administrators official ng statements or just them giving one on ngs behalf? If so then please make the statement in the relevant section of the forums and where else they're needed. But at the end of the day it is going to take more than corporate speak and actual action accross the board to quell this disquiet amoung the communtiy. While i and others havent left the game yet, we aren't spending or in my case doing much at all while we wait for an effective response from ng, the clock is ticking. We also have long memories and if we leave in these circumstances it will effect all of NGs titles in the future. At the end of the day start treating us with respect. And I'm sorry, if your target audience found that add funny then you've got big problems with the culture at your company. The person who thought it funny when writing it, the manager who approved it should be sacked. (Full stop). And anyone who applied blacklisted from the company and not employed in the future (u dont want to experiment with us unless it's to find out what flavour of ice cream we like) Bitch nuts! What do they pay you guys to defend that bitch nuts? Fix the tokens, stop those videos, apologize profusely and as loud and sincerely as you can or in 1 months time this argument will be dead and buried along with the game, ng and these great forums. 1. If i cant swear, you cant swear. (In game, forums, or 3rd party ads) 2. If i cant cheat at your game then you shouldn't be cheating me with it ie cost of radio's, soo many types of tokens, job ads encouraging the abuse of your customers (we aren't lab rats and if you dont appreciate that fact then wait and see) 3. If you want our money give us something for it and by all means make a profit but don't get greedy. (And you are) 4. Learn from this and improve you public relations, no more teaser rubbish, we are expected to behave as adults so treat us with respect and give details prior, during and after eg 10 star survivors wasn't mentioned at all in initial release details.
Just sort it!
Leader - The 75th Rangers
Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts
Next Games - Great Leaders in Redefining Value in a Virtual World
Comments
No, you dont deserve an answer. You may ask for an answer though.
If ngo wants to take money from people (even for a game that they claim is "still under development") and then nerf things down to the point that the purchase he made is useless then they do owe him an explanation. This is not about right vs wrong because as we all know life is not fair. This is about credibility. As a company if they want people to trust them enough to make purchases from them in the future then they need to take accountability for their present actions and make amends for the wrongs they have done to their current paying customers. That process begins with an explanation or a refund. It's called being an adult. It is also called professionalism.
No development should not end there. The hiding behind the "this is just a prototype so expect a few unforeseen side-effects to result from our tinkering" excuse should not be taking place anymore though because by 2.0 ngo should be able to produce a stable version of the game for everyone's enjoyment. They should also be able to tinker without causing so many catastrophes as well.
EDIT:
Also I really wish they would hire you back because all of the playing around with the contrast and/or adding so much clarity to the splash screen when you open the game and a few other places is making the game look completely atrocious. When you were there you were willing to dial those setting down to where looking at the game on my Tab (which is high-def) doesn't literally hurt my eyes. If they are going to continue changing the art work please ask them for me to invest in the Adobe line of products (it is an industry standard for a reason) and hire you back so the game can go back to looking at least interesting instead of horrible.
Mike Tyson
That pretty much sums up what I was told when I asked them directly for my money back. They tried to be more polite about it but that sums it up.
Like I hope we've proved throughout all of your time with NML - bugs will be fixed, promised features will be implemented (@Lightfeet) and economy as well as gameplay will be balanced. All in all, we want everyone to have a great gaming experience with NML and your outrage only shows the amount of passion our community has for the game. For that we are very grateful and hope you continue sharing your thoughts and suggestions with us.
Blah blah blah
Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts
Next Games - Great Leaders in Redefining Value in a Virtual World
Passion? There is MY passion. It certainly isn't for the game anymore, and you have only yourselves to blame.
If it was supposed to be edgy and funny, well it was insulting to All players P2P or F2P. Epic fail!
As @Shadowkeeper said in her comment here:
"Thank you guys for the feedback! It really was never our intention to offend anyone in any way. While the posting was intended to be humorous in the eyes of the target audience, it came out at a time when it could be perceived more as insensitive as opposed to light-hearted. We definitely see your point, and will be more mindful when writing future job ads for sure!
Our apologies about this! We'll do better in the future."
I've read all the complaints here in the forum as well as some new app store reviews during the last days, but preferred not to write myself due to the reasons that @Shadowkeeper told us that you're on holiday as well as that I didn't want to write in a bad mood resulting in sarcasm and toxicity.
As written before already the ideas as such are good, but it was to early for 2.0 in the way you (NG) have released it. In the light of the whole situation it feels like that there is an update missing, which should have been released prior to 2.0.
I've talked a lot to my guild mates and most of them are really pissed off about this update. "Luckily" only one decided to quit at the weekend already and the others are waiting for your reaction resp. further steps right now. Most of us definitely decided not to spend money for iap till we get a clearer picture about furher developments.
Hope that you're going to provide us with further information and/or update 2.1 within short.
Thanks for listening.
Chat: http://forums.nextgames.com/walkingdead/discussion/8369/dosnbier#latest
Mike Tyson
It's not the Heros, it's the crazy multiple token system that sucks
Mike Tyson
THEN there would be an offical announcement in the announcement section if these forums instead of 3 or 4 pages into a thread. Are the comments from the administrators official ng statements or just them giving one on ngs behalf?
If so then please make the statement in the relevant section of the forums and where else they're needed.
But at the end of the day it is going to take more than corporate speak and actual action accross the board to quell this disquiet amoung the communtiy.
While i and others havent left the game yet, we aren't spending or in my case doing much at all while we wait for an effective response from ng, the clock is ticking. We also have long memories and if we leave in these circumstances it will effect all of NGs titles in the future.
At the end of the day start treating us with respect. And I'm sorry, if your target audience found that add funny then you've got big problems with the culture at your company. The person who thought it funny when writing it, the manager who approved it should be sacked. (Full stop). And anyone who applied blacklisted from the company and not employed in the future (u dont want to experiment with us unless it's to find out what flavour of ice cream we like)
Bitch nuts! What do they pay you guys to defend that bitch nuts?
Fix the tokens, stop those videos, apologize profusely and as loud and sincerely as you can or in 1 months time this argument will be dead and buried along with the game, ng and these great forums.
1. If i cant swear, you cant swear. (In game, forums, or 3rd party ads)
2. If i cant cheat at your game then you shouldn't be cheating me with it ie cost of radio's, soo many types of tokens, job ads encouraging the abuse of your customers (we aren't lab rats and if you dont appreciate that fact then wait and see)
3. If you want our money give us something for it and by all means make a profit but don't get greedy. (And you are)
4. Learn from this and improve you public relations, no more teaser rubbish, we are expected to behave as adults so treat us with respect and give details prior, during and after eg 10 star survivors wasn't mentioned at all in initial release details.
Just sort it!
Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts
Next Games - Great Leaders in Redefining Value in a Virtual World
Next Games - Quality Freemium Butchers - Purveyors of Fine Fresh Nerf - We Take the Luck Away From Choice Cuts
Next Games - Great Leaders in Redefining Value in a Virtual World