What's up with the videos?



  • hiplnsdrftrhiplnsdrftr Member Posts: 198
    I've been getting the adds, but my cinema is still not functioning...
    exploiting the loophole loophole
  • FLWillFLWill Member Posts: 71
    Exact same issue for me, no cinema videos and I don't get videos after missions to open additional crates since the update. Please help.
  • JellyttaJellytta Member Posts: 18
    same here, no ads at all and it really bothers me because I feel like I am losing xp and tomatoes!!! please help!!! :(
  • Gunny_HighwayGunny_Highway Member Posts: 219
    what does NG to do with this bug ? after all, go to the people at a volume of 3 Mission crates lost , so a not insignificant amount of Xp and inventories which we lack in comparison to the people where it runs normal ???
  • Gunny_HighwayGunny_Highway Member Posts: 219
    edited September 2016
  • Gunny_HighwayGunny_Highway Member Posts: 219
    edited September 2016
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    Merged, if you haven't done so, please submit a in game support request. This problem maybe device related, region related, etc, there have been fixes and solutions but please report it to support so they are aware of the issue.
  • RiggsRiggs Member Posts: 86
    I have an ipad 3 with ios 9.3.5 cant upgrade to ios 10. tried the "solution" with ad tracking deactivating. Doesnt work still no ads after missions. Bug has to be fixed before i will useGas booster or xp booster
  • DoTakDoTak Member Posts: 1,964
    My last post mission video was 23.5 hrs ago. Was working before that. Also my cinema vids still running like clockwork.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
  • DoTakDoTak Member Posts: 1,964
    thanks for the tip @ zbot
    checked it out. Am iOS 9.3.5 followed thru with tip anyway, but no change
    appreciate that
  • Camel56Camel56 Member Posts: 557
    Great job NG! You did fix the bug that did not allow you pick rewards after video crash! That part is working quite well. I crash often both playing the game and watching videos. That's a whole different complaint.

    I get videos after missions and in the Theater, and if they don't crash, I get to pick my reward crate(s). But the problem I have is that I keep getting only 2 different ones. More than likely, I get Mobile Strike, or Game of War. Just before coming here, I got 2 Mobile Strike videos in a row. They're both videos and I get rewards, but it's getting a bit tiresome!

    Hopefully it's just a glitch in your ad server!
  • LoriLori Member Posts: 3
    I am no longer getting videos since the update. I have sent an email for help twice and no response. I would like to see this get fixed asap. My spouse is having the same problem as well. Please fix this!!! Thanks
  • TheRealTheReal Member Posts: 13
    Hi there,

    I'am on iOS 9.3.5 (IPad and Iphone) and since about 2 days the vids after succsessfully completing missions are gone! Cinema works fine for me. Nothing was changed with my settings. Any suggestion and input is appreciated.
    @mods are you planning to give us a compensation for this failure after having fixed this annoying bug?
  • Gunny_HighwayGunny_Highway Member Posts: 219
    edited September 2016
    with me is nothing I gefixed still can not watch videos with my acc on the nvidia shield, it's team if necessary sucks how many boxes are when I think been kept from me the fact I played determine since update 400 missions, in not ONE facking mission I was able to open more than 3 boxes, I would except gold used WHAT intends to do NG to compensate the people ???
    I have so far reingesteckt enough real money here and slowly get that SUCKS.

    thats what support said :

    September 15, 2016, 11:17 +0200
    Hi survivor,

    Thanks for reaching out to us!

    I’m sorry to hear that you’re having trouble with the Cinema and ads. Notice that based on the time of the day, your Cinema viewing history and location it's possible that there aren't ads always available. This is dependent on the ad providers and something we cannot unfortunately affect.

    There has also been other difficulties with the ads in the recent updates and our team continues to investigate them. As always, we appreciate it very much that you reported this to us. It's thanks to helpful players like you who help us to make sure that the game is always working smoothly.

    Thanks for your understanding and happy walker-hunting!

    TWD Support
    September 15, 2016, 08:18 +0200
    Thanks for reaching out to us. We have received your emergency signal!

    One of our specialists will get back to you as soon as possible. While you wait, make sure to check out our FAQs as they may already contain the answer to your question.

    If you haven't already, please send us your in-game name, level and Guild/Posse (if applicable) as this will speed up the process.

    Sending in multiple messages may result in longer waiting times, for you and for others; be considerate.

    September 15, 2016, 08:18 +0200
    HI, since the last update I get to the end of the missions ncht more the possibility 3 additional boxes by looking unlock a videos, only to 25 gold.
    which is very very ägerlich as this course a lot of gold, telephones, xp and inventories has been lost and of course is also lost even more, in contrast to gamblers where it works.
    Platform is a Nvidia Shiel k1
    Android 6.0.1
    In my other ACC on the samsung galaxy s5 it usually works.
    Please fix it very quickly, the losses are already dramatic.
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,114
    @TheReal , send a in game support request, all comp issues are handled by support.
  • WalkerBait_308WalkerBait_308 Member Posts: 30
    I play on Android platform, and my last post mission video was on Sept 15th, just prior to weekend "supplies" event. Cinema is still working.
  • dulinquartersdulinquarters Member Posts: 481
    Since the upgrade, Mel25, a player in my guild has not been able to watch videos threw the cinema. Is this a glitch/bug that has occurred with other players since upgrading game? Can this be corrected? Could restarting her system/device possibly correct this? Any advice I could pass on to her? Thank you!!
  • MarsOneMarsOne Member Posts: 65
    No cinema and no advertising since patch here. Running Android 6.0.1. Could not find where to submit a support ticket.
  • Gunny_HighwayGunny_Highway Member Posts: 219
    why can not I see STILL no videos at the end of missions ???
    Meanwhile, the losses enormously !!
    how does NG compensate for these losses ???
    This update is the worst thing to happen
  • NOhesitationNOhesitation Member Posts: 17
    edited September 2016
    Cinema completely kicks me out of game,and I have not been able to view or get rewards..
  • BrutzlaffBrutzlaff Member Posts: 1
    I also got no ads since Update! I'm Not sure it it is since i updated the Game or my IOS! But its now for over two weeks, and i cant calculate how big is the Loss of this shitty bug!
  • Gunny_HighwayGunny_Highway Member Posts: 219
    so @zbot was did the staff say to this bug ???
    no m ore comment from mods or staff
    lot of people lost a lot of xp, cans and other things
    with my 2. acc played on Samsung galaxy s5 it runs an i get the chance to watch videos after missions, so its not a general problem
    the answer i get from staff after my ticket can be only a joke
  • KermytKermyt Member Posts: 37
    No videos after challenges since Monday!! Only able to spend gold for extra three boxes. Is this the new standard or a glitch?
  • Gunny_HighwayGunny_Highway Member Posts: 219
    edited September 2016
    its a new feature to make the wallet from NG as soon as possible as large as possible
  • TheRealTheReal Member Posts: 13
    FYI since 2 days the vids show up again after completing missions. I did not change anything on my devices, but sent a bug report to the developers :-)
  • KermytKermyt Member Posts: 37
    Still not getting videos after challenges, anyone else? Been told via help system that it could be due to location and timing. I'm in England and other English members of the guild are getting them fine. Android HTC M9 no phone updates in months.
  • Gunny_HighwayGunny_Highway Member Posts: 219
    @Kermyt did u read this topic ??
  • 47thReaper47thReaper Member Posts: 1
    Since the last update till today i havent been able to watch videos so i could pick my 3 boxes
  • Gunny_HighwayGunny_Highway Member Posts: 219
    edited September 2016
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