Outfits (Rick's Bomber Jacket) in the TG store
Jaden
Member Posts: 3,065
Just wanted to say that I loved it. Hope we'll be able to buy each week's hero outfit in the store (gold costs are just a tad bit too high but to trade them for TG is fantastic).
Leader of Morbid Sinners and Morbid Spirits
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I'd like to get the Governor outfit because that removes the ugly glasses some of my survivors came with. But I don't think we'll see that in the TG store... though for TG I'd buy them all.
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Damn straight,..iv brought some before with gold when I first started playing,.. Then realised gold has better uses,.. I love the idea of being able to use surplus tgs for character clothing and hope to see more of these in the future
Everyone in my camp demanded to wear it
Let me tell you about my experience with Rick's bomber jacket... I went to the TG store to get my latest free item, a silver crate. I opened the silver crate, got whatever the reward was, then went to click (by click, I mean touch the screen on my iOS device) off of the reward pop up box to close it. Well, apparently I must have touched the screen twice and in the location where Rick's bomber's jacket was. Since there's no confirmation message when making a purchase, it purchased the item for me. I've never purchased a vanity item in this game before and wouldn't have purchased this one if not for the errant 'double click'. I wrote a nice concise message to support asking them to remove the item from my inventory and to kindly refund my 1k in Trade Goods. My response was as follows:
Unfortunately we're unable to reverse any actions you have taken in the game, be they accidental or made in purpose. Because of the benefits you gain by using resources, these actions cannot be reversed or resources refunded as this would be unfair towards other players who have gained the same benefit by sheer gameplay or by use of gold and phones.
Thanks for your understanding and don't hesitate to contact us again if you have any questions or feedback!
When I asked them to explain what in game benefit I could possibly have received from a vanity item such as this, they apologized for the poorly worded message and said they still couldn't help. Is it really that hard to look at these situations on a case by case basis, realize that no one's trying to scam the system and make a customer happy by refunding the 1k Trade Goods?
But it’s not the better wolf that wins. It’s the one you feed.
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It's just a jacket that can cover up some of the ugly ass srvr's rotten smelling, walkers stained street cloths
Fresh garb for your team
Which sounds like a standard pre-worked fob off
So give him some free gas and 1k tg's
We don't have any sort of 'power' over support to demand that they perform their functions differently. Frankly, their jobs are more demanding and more stressful than mine, in some ways, and I don't have that kind of authority. I note that you accept that it takes two taps to complete a purchase - one of those is the confirmation window that we use to try and prevent accidental purchases.
We have to use a blanket policy for these kinds of issues because of the number of times that players have tried to get one over on the support staff. It seems like a very simple thing in this isolated case, but they process thousands of claims a week, and not all of them are as clear-cut as yours.
Please note: Development is a fluid process, and suggestions and implementation take time and iteration. Any discussion of future features, deadlines, updates, balance changes, and such should be considered prospective and subject to change.
Thanks for taking the time to respond to this. I understand that you may not have the power to veto support in a particular situation and I understand how difficult their role is, and I'm not trying to bash this individual, but it's clear with their first response that they didn't understand my issue before responding. The bigger issue here is that some support issues are, as you said "as clear-cut as yours" and they should be dealt with accordingly instead of being covered by a 'blanket policy' that's not actually applicable to the situation (no resources were used, no benefit was realized from this and the 'refund' is simply trade goods, not actual $$$ that were used and spent on a resource like gold or gear which were then subsequently used).
When people deal with customer support, they want to know that they are seen as and treated like a person and not case 24634745 even if they really are case 24634745. Excellent customer service is a great, free way to keep customers happy.
Oh, one more comment/edit to this - @Shteevie I know in your response that you say that there is a confirmation window and it takes two taps to confirm a purchase, and I don't know if I can confirm that. in order for two taps to confirm a purchase, I would have accidentally tapped the screen three times which seems extremely unlikely (once to tap 'out' of the silver crate reward, a second time to select Rick's outfit and a third time (in the exact same location) to confirm the purchase). If anyone is interested in Rick's coat and wants to test, by all means feel free. On my next restock I'll test what I can assuming there's something I want to purchase.
But it’s not the better wolf that wins. It’s the one you feed.
Contact [email protected] or send @Bill_ZRT a message to join DTP today!
But it’s not the better wolf that wins. It’s the one you feed.
Contact [email protected] or send @Bill_ZRT a message to join DTP today!
Unlike with calls, for example. Happened to me that I once accidentally made a call. Never thought about contacting customer support, though, because it had been me who hit the wrong spot.
Edit: Yeah, it's not the case with the free item but you get it for free so there is no trade involved. You don't lose anything by getting a free gift from the TG store.
Morbid Survivors are looking for you! If you are looking for a new guild, PM me.