Haha, I haven't gone through all 17 pages of messages but after I've read last several pages, it was pretty entertaining to see how people in two top guilds love each other so much. Lol. Maybe that's why I like outpost so much. If you have beef with someone, then go ahead to raid and boom, the business is done. No need to talk, just action. So simple and effective.
> @Governator said: > The 1-Min Gas Announcement is not there anymore. I hope the event wasn't yanked. I guess we'll find out in a couple of hours. > > Edit: Was it announced in the Announcement section of the forum? Now I'm second guessing myself.
I just had a long talk with Apple, they said NG has all the tools and resources to resolve our problems. So either NG's lying or they don't know how to do it. The support were also concerned about the behavior regarding constantly nerfing weapons we buy for real money. But the money is not the issue, it's the behavior that pisses me off.
Purchased the original reckonin, never had the new one, have messaged support everyday since and no reply. Just being ignored, 4 days, 4 messages and no response. Any chance of some help @Teeceezy ?
I've just contacted EU customer support. They say it's enough data to write a complaint about bad commercial practice or even fraud on NG.That will lead to an investigation on them that can have multiple repercussions starting from a fine and up to shutting them down and forcing them to refund everything. They also might need others to file complains. Won't be a problem that...lol.This theft got to stop somehow. We have rights!!!
@Baluban as much as I hope the phone/internet rep you were talkin to at Apple was sincere they probably were just going with the flow.
I used to work as a customer service representative at a local cable company and for a major car insurance company. We have our calls randomly monitored and we could provide you with the best service and solve any problem you migh thave but if we didn't acknowlege the baby in the background by saying something along the lines of "your child sounds adorable" or saying "God Bless you" if the customer sneezed we'd fail the call. Empathy is one of the main things we're trained to give (even while you're yelling at us because you switched remote controls between rooms and now the remote isn't working on the tv you're using it on because it's meant for your bedroom tv).
Anyway we took calls one at a time and once the call was over, that persons problems were no longer mine.
That's not meant to discredit what the person on the phone told you, when we started getting multiple calls from a certain area saying their service wasn't working it did raise a red flag and have tech's investigate why so many people were having issues and possibly have an "outage". Similar to multiple people calling about a specific game issue.
Each call may be individual but as a whole it does shed light on a possible bigger issue.
| OG | NOC | USA | UK | CA | CQR | UC | RAD | ZEN |
That's great you feel that way but I wasn't talking to you lol @WeekOne
I was talking to @kryptonix and trying to get an understanding of how the leaderboards can represent the "quality" of guilds. I mean, he must have an idea of how to do that.
The same way one can look at the NFC this year, and by looking at the standings, say the quality of teams was poor. Or one can look at the Eastern Conference in the NBA and say the same. It has nothing to do with anything other then record, but outside of being a fan of a certain team, the inner workings of the teams doesn't matter.
Aside from that, let's agree to disagree and allow the thread to get back on target.
I’m sorry to hear that you’re disappointed by the bug-fix that has been made for the Reckonin’ body shots bug, and understandably, that this has had an effect on your game. However, no changes have been made to the game which would warrant a refund.
The Reckonin' item was unfortunately affected by a bug, it's attacks never resulting in body shots, regardless of a survivor's level. This was never our intention as it breaks the game logic you'll find elsewhere in the game. Thanks to feedback from our valued players, who alerted us of it, we were able to quickly act on this. As it is now, the weapon works as advertised and intended.
We appreciate the honest feedback you have sent us, and we will do our best to provide a better player experience for you guys. As a thank you for your understanding of the situation we are going to have a four day 1 Minute Gas Weekend Event, starting today and ending on Monday.
I hope you will continue to have a lot of fun adventures in the apocalypse!
Stay safe out there, survivor!
So my question is why is everyone dragging this on no one is going to get there money back. They have made up there minds and do not give a shit . What you need to figure out now is how much is your time worth and how long you want to continue beating a dead horse. Points have been made and the message above from support is what you will get
> @DLich said: > @Baluban as much as I hope the phone/internet rep you were talkin to at Apple was sincere they probably were just going with the flow. > > I used to work as a customer service representative at a local cable company and for a major car insurance company. We have our calls randomly monitored and we could provide you with the best service and solve any problem you migh thave but if we didn't acknowlege the baby in the background by saying something along the lines of "your child sounds adorable" or saying "God Bless you" if the customer sneezed we'd fail the call. Empathy is one of the main things we're trained to give (even while you're yelling at us because you switched remote controls between rooms and now the remote isn't working on the tv you're using it on because it's meant for your bedroom tv). > > Anyway we took calls one at a time and once the call was over, that persons problems were no longer mine. > > That's not meant to discredit what the person on the phone told you, when we started getting multiple calls from a certain area saying their service wasn't working it did raise a red flag and have tech's investigate why so many people were having issues and possibly have an "outage". Similar to multiple people calling about a specific game issue. > > Each call may be individual but as a whole it does shed light on a possible bigger issue.
Well, the rep did go with the flow. But after I insisted, he scheduled a call from App stores legal team.
Sorry for the misunderstanding @javajnkie and thank you for trying to help out with this forum user... much appreciated! </p>
Thanks! I'm sorry my post sounded like a jab at you, it certainly wasn't meant that way.
Peace, jj
DTP leader Disturbing the Peace = the answer to the most common question asked by new guild mates. Looking for a great guild family? Email [email protected] or drop me a line here to join!
NextGames, is a business... In existence to make money...
The " Reckoning / Nerfing / Refusal of Refund " is allowed to happen & grow stronger by NextGames, for one of two reasons...
First reason... NextGames believes that their business, will not be hurt by the " anger " of the game players... That they ( NG ) can ride out the " temper tantrum " and business will so go on as normal... ( as a mod said earlier of this thread, they are giving " free speech " a lot of room )
They have a percedent for waiting... ( the Buying Rebellion / Guild Council )
Second reason... They can not afford to give money back... A year ago NextGames needed an infusion of Millions of Dollars... I don't know if they are " financially stable " at this time, but their actions ( allowing the temper tantrum, and no refunds ) sure do point to fiscal problems...
Time will tell... If all of this is Business Arrogance and Customer Disrespect... Or... A Fiscal situation, of being between " A Rock and a Hard Place "
I don't know... But NextGames, sure is exhibiting a lot of, Business Stupidity...
I am easily confused by other people's, laziness and sloppiness and greed...
Any guess who might " now " be on my list, ( in 2017 )
That would certainly explain their aberrant behavior. It just doesn't make sense to alienate their existing, paying customer base in favor of the (fingers crossed) influx of potential new players. They lost revenue when people left after Interruptgate. More now with Reckoninggate. They completely missed the opportunity that the Guild Council afforded them by taking an adversarial stance and using 'union buster' tactics to make it ineffectual. They must not have gotten as many new players as they had hoped. Might be the perfect time for a spending freeze;-)
I, personally, won't buy anything. And if they look at my spending history, it'll add up. I think that they should look at us customers as shareholders. Every time we make a purchase, we invest in their company. If they can't stand behind their products, why should we?
<blockquote class="Quote" rel="Sebi">I've just contacted EU customer support. They say it's enough data to write a complaint about bad commercial practice or even fraud on NG.That will lead to an investigation on them that can have multiple repercussions starting from a fine and up to shutting them down and forcing them to refund everything. They also might need others to file complains. Won't be a problem that...lol.This theft got to stop somehow. We have rights!!!</blockquote>
Can you PM or post the contact info to file the complaint? I too am seeking my legal options. All of them. Already wrote the BBB and I am writing some "scam reporting" websites to provide others with the facts. I have decided not to stop until NG makes me whole on this matter.
Please understand that, whether or not you intentionally pulled a bait and switch here, a reasonable person (most of your customers) could absolutely perceive this chain of events as such. Especially given fairly recent history with NG "balancing" gear shortly after sale.
This has happened before, several times. I imagine it will happen again. At this point, anyone who buys a weapon is taking a risk. We know that NG can't be trusted to sell weapons that won't be nerfed shortly after purchase.
@Dale maybe NG should come out with a "Nerf Prevention Bundle", it will 'protect' your gear for the low, low sum of $49.99. This bundle of course will only be available for a short time, and only protect your gear for 24 hours. After you buy it though, NG will have to 'fix a bug' and it'll only be good for 10 minutes.
My simple thoughts, as someone who bought the leg Reckonin', fully upgraded it and enjoyed it until the nerf, and now sees it as a novelty only (since it is not viable against upper level targets): 1) I wish NG would increase the base damage a bit, and/or the size of the circular damage pattern 2) I don't think getting cash back is what I would want - but I would not turn down some free phones to compensate me for the $14 or so of lost value 3) Without one of these 2 options taken by NG, I am now on a 'spending freeze'. I would normally spend $20-30 per week on this game. It is in my entertainment budget. So I will withhold that spending for a while. I fail to comprehend how NG thinks the current lack of solution is a sound business practice. How much lost revenue will they suffer? What would it 'cost' them to make the buyers of the leg Reckonin happy either by returning value in phones or upgrading the stats of the weapon? With entertainment, perception is reality.
Lastly, 'ad hominem' arguments only make people mad. No point to that in a game. It is simple: how or if I spend my discretionary entertainment dollar on this game hinges on how I feel about this game. All I can control is if I play and how much I spend. That's why customer service is so important to business longevity. We all have the ability to play or not play, spend or not spend.
This is my first lament. Up to this point I have REALLY enjoyed this game.
@Preechur , see my photo? I've been on a 'spending freeze' since July of 16, after they pulled this crap with the Pistol Bundle.
The guild council was started with that one. @SlickRick , I'm not sure if that is still active though. If so, maybe it needs to be revamped. Really pissed off a lot of people, and many still are. The problem is that NG keeps recruiting new players that are unaware of their unethical business practices. And so they continue to sell bundles, then nerf the traits of the bundle immediately after harvesting the profits.
Lovely, isn't it?
Edit to add, the gameplay is actually fun, and I come back for that. But as far as spending cash...no NG isn't getting anymore of my cash.
A few of my guild mates requested refunds from Apple for the 15 dollars and a gas/XP purchase... the Apple representative was well aware of NG poor reputation and gave them both a $50 dollar refund. So if you bought through Apple, get those refund requests going. Apple is making NG pay
Guild Council is stil very active and would appreciate the help of any guild leader or elder of any guild (15 members and more) or guild family. It would be more than helpful, if you have the App "Line" installed. Just PM @jester and join us.
But remember the motto "Working together to make the game great again". So a sense of constructiveness is needed.
@WeekOne Let me start out by saying, that I never said I was okay with any of the personal attacks on Shteevie or Teceezy. However, I do understand that when people are upset or angry, they tend to lash out at others. I definitely don't condone this behavior, but I understand where it comes from.
My original post was actually directed towards Helio and not yourself. It seemed that every post he made was only done in an effort to marginalize the frustration that others were feeling. He is certainly entitled to his opinions, but I felt the need to express my opinion too. You saw fit to insert yourself into that conversation and therefore I replied in kind. I never made any assumptions about your opinions regarding this topic and I never said you were NGs cheerleader. I understand you don't like when others put words into your mouth, so please don't do this to me either.
In the end, I just wish that NG would do right by their customers and either refund the money or offer an appropriate level of compensation through in game currency.
Click here to join the BlackjacknBeef/Asylum Family.
Comments
> The 1-Min Gas Announcement is not there anymore. I hope the event wasn't yanked. I guess we'll find out in a couple of hours.
>
> Edit: Was it announced in the Announcement section of the forum? Now I'm second guessing myself.
Keep cool. I know you need supplies.
NG fixed it.
I used to work as a customer service representative at a local cable company and for a major car insurance company. We have our calls randomly monitored and we could provide you with the best service and solve any problem you migh thave but if we didn't acknowlege the baby in the background by saying something along the lines of "your child sounds adorable" or saying "God Bless you" if the customer sneezed we'd fail the call. Empathy is one of the main things we're trained to give (even while you're yelling at us because you switched remote controls between rooms and now the remote isn't working on the tv you're using it on because it's meant for your bedroom tv).
Anyway we took calls one at a time and once the call was over, that persons problems were no longer mine.
That's not meant to discredit what the person on the phone told you, when we started getting multiple calls from a certain area saying their service wasn't working it did raise a red flag and have tech's investigate why so many people were having issues and possibly have an "outage". Similar to multiple people calling about a specific game issue.
Each call may be individual but as a whole it does shed light on a possible bigger issue.
MAVERICK'S 1 Million Star Club | OG | USA | NOC
Analyze This with ALF4reals | v1 | v2 | v3 |
| My YouTube Videos | My 1st Interview | Best Analogy Award!! |
Freemium... the "mium" is latin for 'not really'
Aside from that, let's agree to disagree and allow the thread to get back on target.
Thanks for reaching out to us.
I’m sorry to hear that you’re disappointed by the bug-fix that has been made for the Reckonin’ body shots bug, and understandably, that this has had an effect on your game. However, no changes have been made to the game which would warrant a refund.
The Reckonin' item was unfortunately affected by a bug, it's attacks never resulting in body shots, regardless of a survivor's level. This was never our intention as it breaks the game logic you'll find elsewhere in the game. Thanks to feedback from our valued players, who alerted us of it, we were able to quickly act on this. As it is now, the weapon works as advertised and intended.
We appreciate the honest feedback you have sent us, and we will do our best to provide a better player experience for you guys. As a thank you for your understanding of the situation we are going to have a four day 1 Minute Gas Weekend Event, starting today and ending on Monday.
I hope you will continue to have a lot of fun adventures in the apocalypse!
Stay safe out there, survivor!
So my question is why is everyone dragging this on no one is going to get there money back. They have made up there minds and do not give a shit . What you need to figure out now is how much is your time worth and how long you want to continue beating a dead horse. Points have been made and the message above from support is what you will get
> @Baluban as much as I hope the phone/internet rep you were talkin to at Apple was sincere they probably were just going with the flow.
>
> I used to work as a customer service representative at a local cable company and for a major car insurance company. We have our calls randomly monitored and we could provide you with the best service and solve any problem you migh thave but if we didn't acknowlege the baby in the background by saying something along the lines of "your child sounds adorable" or saying "God Bless you" if the customer sneezed we'd fail the call. Empathy is one of the main things we're trained to give (even while you're yelling at us because you switched remote controls between rooms and now the remote isn't working on the tv you're using it on because it's meant for your bedroom tv).
>
> Anyway we took calls one at a time and once the call was over, that persons problems were no longer mine.
>
> That's not meant to discredit what the person on the phone told you, when we started getting multiple calls from a certain area saying their service wasn't working it did raise a red flag and have tech's investigate why so many people were having issues and possibly have an "outage". Similar to multiple people calling about a specific game issue.
>
> Each call may be individual but as a whole it does shed light on a possible bigger issue.
Well, the rep did go with the flow. But after I insisted, he scheduled a call from App stores legal team.
Peace,
jj
Disturbing the Peace = the answer to the most common question asked by new guild mates.
Looking for a great guild family? Email [email protected] or drop me a line here to join!
You think the Reckonin' got hit hard check this out!!!
Remember to like comment and subscribe to fight the corporate shenanigans of NG!!!!!
In existence to make money...
The " Reckoning / Nerfing / Refusal of Refund " is allowed to happen & grow stronger by NextGames, for one of two reasons...
First reason...
NextGames believes that their business, will not be hurt by the " anger " of the game players... That they ( NG ) can ride out the " temper tantrum " and business will so go on as normal... ( as a mod said earlier of this thread, they are giving " free speech " a lot of room )
They have a percedent for waiting... ( the Buying Rebellion / Guild Council )
Second reason...
They can not afford to give money back...
A year ago NextGames needed an infusion of Millions of Dollars...
I don't know if they are " financially stable " at this time, but their actions ( allowing the temper tantrum, and no refunds ) sure do point to fiscal problems...
Time will tell... If all of this is Business Arrogance and Customer Disrespect...
Or...
A Fiscal situation, of being between " A Rock and a Hard Place "
I don't know... But NextGames, sure is exhibiting a lot of, Business Stupidity...
Any guess who might " now " be on my list, ( in 2017 )
JUST Make sure you add 500 Hero tokens from each hero!
Probably making a video!
My Youtube Channel: https://www.youtube.com/user/MultiPainproduction
Can you PM or post the contact info to file the complaint? I too am seeking my legal options. All of them. Already wrote the BBB and I am writing some "scam reporting" websites to provide others with the facts. I have decided not to stop until NG makes me whole on this matter.
1) We all have opinions, but shouting and insulting at others isn't how you prove your point.
2) Yes, I support NG in their decision because they fixed a bug, something that in my opinion was an obvious bug...
3) I can also see why people would feel cheated, and NG offering a refund would have been the best solution, but they didn't, so we need to move on.
Probably making a video!
My Youtube Channel: https://www.youtube.com/user/MultiPainproduction
This has happened before, several times. I imagine it will happen again. At this point, anyone who buys a weapon is taking a risk. We know that NG can't be trusted to sell weapons that won't be nerfed shortly after purchase.
1) I wish NG would increase the base damage a bit, and/or the size of the circular damage pattern
2) I don't think getting cash back is what I would want - but I would not turn down some free phones to compensate me for the $14 or so of lost value
3) Without one of these 2 options taken by NG, I am now on a 'spending freeze'. I would normally spend $20-30 per week on this game. It is in my entertainment budget. So I will withhold that spending for a while.
I fail to comprehend how NG thinks the current lack of solution is a sound business practice. How much lost revenue will they suffer? What would it 'cost' them to make the buyers of the leg Reckonin happy either by returning value in phones or upgrading the stats of the weapon? With entertainment, perception is reality.
Lastly, 'ad hominem' arguments only make people mad. No point to that in a game. It is simple: how or if I spend my discretionary entertainment dollar on this game hinges on how I feel about this game. All I can control is if I play and how much I spend. That's why customer service is so important to business longevity. We all have the ability to play or not play, spend or not spend.
This is my first lament. Up to this point I have REALLY enjoyed this game.
The guild council was started with that one. @SlickRick , I'm not sure if that is still active though. If so, maybe it needs to be revamped. Really pissed off a lot of people, and many still are. The problem is that NG keeps recruiting new players that are unaware of their unethical business practices. And so they continue to sell bundles, then nerf the traits of the bundle immediately after harvesting the profits.
Lovely, isn't it?
Edit to add, the gameplay is actually fun, and I come back for that. But as far as spending cash...no NG isn't getting anymore of my cash.
Guild Council is stil very active and would appreciate the help of any guild leader or elder of any guild (15 members and more) or guild family. It would be more than helpful, if you have the App "Line" installed. Just PM @jester and join us.
But remember the motto "Working together to make the game great again". So a sense of constructiveness is needed.
For further information take a look at
working-together-to-repair-the-game-nml-guild-council-intent
--- Hell Family ---
My original post was actually directed towards Helio and not yourself. It seemed that every post he made was only done in an effort to marginalize the frustration that others were feeling. He is certainly entitled to his opinions, but I felt the need to express my opinion too. You saw fit to insert yourself into that conversation and therefore I replied in kind. I never made any assumptions about your opinions regarding this topic and I never said you were NGs cheerleader. I understand you don't like when others put words into your mouth, so please don't do this to me either.
In the end, I just wish that NG would do right by their customers and either refund the money or offer an appropriate level of compensation through in game currency.
Click here to see my youtube strategy videos.