Radio event ended 4 hours earlier than promised

TheLostOnes · December 2017

While it's nice (for some players) that Next Games started the supply event early, it's very bad form to end the radio event 4 hours early.

I just ran about 10 missions with no radio rewards. And then I get this, which shows event ended.

TheLostOnes · December 2017

And 5-minute gas also ended.

NG please re-instate and keep the radio event over the whole weekend to compensate!

Hao · December 2017

Agree! I wish radio event could end in the right time.

DoTak · December 2017

I just noticed all this too and am not all that amused

DBones · December 2017

Agree!!! I specifically waited until 8:00 local time yesterday to use my gas booster, knowing that it would end exactly as the radio event ended. I could certainly have used it earlier, but timed my mornings out specifically in conjunction with this event. I am BEYOND pissed right now!!! Losing out on 4 hours of radio farming time! That’s potentially FOUR 40-calls! UGH!!!

kkatsu · December 2017

Apparently there are no radios left in the store. We took them all and run away with all the gas. So they were forced for early change.

Or, it's Friday before New Years Eve weekend and they wanted to leave work early today.

TheLostOnes · December 2017

It's now been out for an hour. Would be nice to know if it gets re-instated or not. Tagging @Fearofabotplanet who seems to be on the forum shift today. Thanks!

Hao · December 2017

There is still no response here? I was trying to send a message in game, but it will occur an error.

Edd8 · December 2017

Typical NG

war · December 2017

Happy Holidays from NG

I_Am_Psycho · December 2017

Especially for those players not online before the ADVERTISED start of the event.

My day was planned around it today. I noticed same thing as OP so raced staight here to see what is being said.

The announcement clearly stated 1pm. It is currently 10:31am ... and I get a single radio, proving event isn't running AS INTENDED.
@Teeceezy
@Fearofabotplanet
@Shteevie

NG_Sam · December 2017

Thanks for the tags everyone, the event end time in the news article was incorrect, as the event was due to end along with the start of the weekend event at the usual 09:00 UTC as is does each Friday. The weekend event is under-way, so we won't be re-starting the previous event. We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

OneVoice · December 2017

wtf!!! not so much hohoho, but nonono!!!

I_Am_Psycho · December 2017

@Fearofabotplanet It stated 1pm. I made sure to check. Even if you say it was incorrect, NG should still honour it, as they advertised it.

That simply is bad form to pull it like that,

CzarnyJo · December 2017

I just woke up quicker for this event and it's gone already! Once again, not cool NG

TheLostOnes · December 2017

Fearofabotplanet said:
Thanks for the tags everyone, the event end time in the news article was incorrect, as the event was due to end along with the start of the weekend event at the usual 09:00 UTC as is does each Friday. The weekend event is under-way, so we won't be re-starting the previous event. We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

I don't mind if it re-occurs with any other event -- this is the only event that the whole player base truly gets excited about.

I understand that things may be more complicated at the Next Games end compared with what we players assume. Perhaps it's not possible to switch it back on for some hours and then off again. But how about then at least pledging to hold another radio event within the next month?

DBones · December 2017

Fearofabotplanet said:
Thanks for the tags everyone, the event end time in the news article was incorrect, as the event was due to end along with the start of the weekend event at the usual 09:00 UTC as is does each Friday. The weekend event is under-way, so we won't be re-starting the previous event. We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

You’ve got to be kidding me. So those of us, like myself, who detrimentally relied on your announcement, get screwed once again? I could have started my gas booster 4 hours earlier, but I specifically timed it to end in conjunction with this event. In those 4 hours, I could easily have amassed at least 80 radios. I understand mistakes happen, but when people suffer damages as a result of those mistakes, the negligent party is liable to compensate the victim of that said negligence. They don’t just get to say “my bad” and walk away.

iced1979 · December 2017

Oh well Tara thanks NG she was tired of running on the beach lost like 30 pounds in two days (minus 3 hours)....

sbf · December 2017

Bad form, NG. @Fearofabotplanet @Teeceezy @Shteevie

OneVoice · December 2017

@Fearofabotplanet your responce is cold. your company has made a mistake where customers have been affected. one could arguee the mistake is even more embarrassing as your company doesn't even read the in-game messages it writes. it's there for all to see. we the customers read it. and we adhered to it. you didn't. so please re-run the event for the time we lost. thank you.

TJS · December 2017

The event time in news article was wrong??

Mischa · December 2017

This is not nice NG, I bought 24 h gas to cover exactly this event. Now it’s over. I don’t need tomatoes, I need radios!

zeeblack · December 2017

Hmm NG would never give me a million tokens by mistake

kkatsu · December 2017

Fearofabotplanet said:
We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

You should have done it already. The last time mistake was made was with round passes calculation, and not so long ago with pre-mature news on 40 radio call that was taken down since it wasn't possible to do so. How come things like this come out of production time and time again?

I understand your vague respond here. It's a special weekend in front of us, people are either out or want to go out early and celebrate. But come on, we invest with money and time (which is money as well for us) in the game and we expect some standards to be kept. It's 4 hours mistake. During that time I would get around 100 radios as I just started gas booster. At least you should give us something - start radio event for the rest of the weekend or some free 40 radio calls or something. Not just say - yup, we screwed, we will take care of things. As we know you won't completely as such mistakes are happening too often. Yes, everybody can and will make mistakes though some standards needs to be kept.

anniesprinkles · December 2017

Fearofabotplanet said:
Thanks for the tags everyone, the event end time in the news article was incorrect, as the event was due to end along with the start of the weekend event at the usual 09:00 UTC as is does each Friday. The weekend event is under-way, so we won't be re-starting the previous event. We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

Some of us have to work during the holidays and I switched shifts with a co-worker so I could play during the end of the radio event. You have had TWO whole days to notice that the posted time was incorrect. This is completely very upsetting!!

DBones · December 2017

...

Pain Walker · December 2017

A bad change for the better

JackBauer · December 2017

Glad this grind is over now otherwise my wife would divorce.

sbf · December 2017

Fearofabotplanet said:
Thanks for the tags everyone, the event end time in the news article was incorrect, as the event was due to end along with the start of the weekend event at the usual 09:00 UTC as is does each Friday. The weekend event is under-way, so we won't be re-starting the previous event. We'll make sure our processes are re-assessed to make sure this doesn't re-occur.

Governator · December 2017

My New Year’s Resolution is to never underestimate NG’s incompetence and disinterest in their player base.

DLich · December 2017

I used to work at a local bank and customers would always come in and ask stupid questions after our transaction and I would be forced to ask "is there anything else I can help you with".

1) Do you have the winning lottery numbers?
--- If I had the winning lottery numbers do you think i'd be here?

2) Are you giving out any free samples
--- You just missed it, we stopped giving out samples at (5 minutes before person entered the bank)

What does this have to do with this thread? Well, customers didn't expect me to give them the lottery numbers or to get a free sample of money. The customer expected that the time on the window that says when the bank opens and closes would be accurate not that they'd try walking into the bank at 12:30pm and the doors are magically locked for no reason and after an hour later I just say "we'll try better next time"

I sent in a ticket asking for TG crates for getting 4+ pieces of lvl 22 gear (which should have been lvl 23 gear) during last week's challenge. I'm camp 67, I have many many lvl 23 survivors, 2.9 messed up the algorithm or whatever. I helped find the issue for NG. Yes it was corrected afterwards since being notified and thankfully it hasn't happened this challenge but c'mon it's like every week something new!!

Round passes supposed to be 3 they are instead 5. Fix it but can't undo those that were screwed. Tell community they're going to get some compensation yet push it off as a thank you gift that everyone gets

2.9 comes and back to lvl 22 gear instead of 23. After a day of posts it's "fixed" but too bad soo sad for the one's who got screwed. Is asking for 15K TG's too much? I got 3 epics (3K TG's each) and 1 Leg (7500 TG's) worth of useless, underleveled stuff that I cant use. Asking for 15K is a happy medium. I can get 2 guaranteed leg items from the 7500 crates.

Radio event says it's going to end at a certain time. Instead it ends earlier and the excuse is that it should have said it was ending earlier. If I go to the bank as I mentioned above and the sign says they are open until 6PM and I try walking in at 8pm I understand they are closed, but not at 2PM in the middle of the day they should be open. And if the bank manager said to me "sorry the sign was wrong it should have said 2" meanwhile EVERYOTHER day of the year they are open until 6pm it's beyond nonsense.

It's not the individual issue that is frustrating, it's the constant issues that continually happen week after week, month after month like cmon you're a game that's been around 2 years now. Get it together!!

Sorry if this seems harsh and I get it, things happen, people don't do what they're suppose to do or whatever but 1 time is an accident, 2 times is a coincidence, 3 times is a trend!!!

#EndRant

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Radio event ended 4 hours earlier than promised

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