what's going on with the cinema?

OK now this is what I'm getting when I go to the cinema a long pause a black screen then the logo as provided in the pics c'mon NG if it's not one fuck up its another no wonder why people are leaving/quiting the game....it used to be so fun now its one thing after another...I'm kinda losing my faith in you not the show not the game but you NG i hope things change
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Proud elder of Dead Stalkers
In the words of @Kaz
We can't really fix an ad because we have no access to it. We can however say to the Ad providers things like: "DUDE, YOUR ADS ARE MAKING MY PLAYERS MAD", but we need to know which Ad provider in question is sending you this nasty ad. So if it happens again (and I hope it doesn't happen in your peaceful pooping moment), could you take a screenshot of the end of the ad (the screen where the "x-to-close-screen-button" appears and send it to support? So they can forwarded it to our point of contact and we'll get that ad removed.
Feeling Lost, Click Here!
The problem is that having a "black screen" instead of an ad, is that we can't really tell the ad providers and therefore, can't contact them
Sorry for the trouble!
Feeling Lost, Click Here!
I'm regularly getting another add which works fine except it doesn't allow me to open any mission crates afterwards ! Its a short add , maybe 10 seconds long.
They don't seem to be freezing as others have complained. After sitting through the 30 seconds or so waiting for it to end, the ads just don't include an "x" to close it. If you touch the screen where the "x" normally appears (like the corner), it opens the games webpage.
Please stop using these ads.
EDIT to add: one of these ads is "Take 5 Slots". There is no way to exit the ad without restarting the game.
If android, did you try clearing the app cache?
If iOS did you update to the latest iOS update?
Feeling Lost, Click Here!
Check out the DMZ guild. We're recruiting. Here.
Not only do I get the same as above, but I also have had to contact support 5/6 times over broken ads. Pre-update it had been 1/2.
I watch the vid, click the X, then you want gold from me to open 4-6.
Ads have been an issue since the latest update!
The New Gillette commercial is redundant over and over non-stop now
Have to leave game....clean...return...just too redo it again and again
Please for the sake of corporate sponsorship and our sanity......
Fix it or replace it....Thank you !!