Videos rewards not working AGAIN

doctorcodydoctorcody Unconfirmed, Member Posts: 14
Why is this always an issue NG? Almost every week lost out on 2 gold crates plus 10 others already. Do you ever test it before loading them, wtf.

Comments

  • BaalosBaalos Member Posts: 54
    Dear NG and advertisers, I won’t be watching ads for free. I’ll resume once this is fixed.

    Regards,
  • MBolusMBolus Member Posts: 2
    Can you notify us with in-game News when the videos provide rewards again? Over the past few days I've viewed about 35 ads, with no rewards or result. Restarting iPhone does not help.
    Baalos
  • xbassmanxbassman Member Posts: 29
    This is happening to me on all new ad videos.
    In the past waiting a few seconds to close the video got the reward crates, but now even that doesn’t help.

    Using iOS 11 here, but I see other reports of same with Android.
  • zboneszbones Member Posts: 161
    seeing the same issue here
  • WiushiWiushi Member Posts: 77
    I will not be partaking of my guild or any other play on NG until this issue is fixed. Just an ad video and no extra crates. i'm feeling ripped off.
  • xbassmanxbassman Member Posts: 29
    Well, I found a work around that worked for me this round.

    Watched vid, then instead of tapping the X, shut down NML completely.
    Restarted the app and 3 more crates available to open.
  • Nick37Nick37 Member Posts: 458
    Why does this only happen with NML, I play plenty of other games with adds for rewards, usually the same adds and it NEVER happens.
    “Aloha Snackbar” Guild No Mans Land.
    “Sheffield UK (SUK)” Group Our World.
  • zboneszbones Member Posts: 161
    still not working, whats up?
  • TeeceezyTeeceezy Staff Posts: 3,576
    Looking into this, thanks for the reports and apologies for the inconvenience.
  • zboneszbones Member Posts: 161
    @Teeceezy Thanks for the reply
  • thew_robertthew_robert Member Posts: 46
    @Teeceezy thanks-hope this gets fixed soon, lost a lot of crates. Now I’m lucky if I even get a video. Sooooooo frustrating.
  • xbassmanxbassman Member Posts: 29
    Thanks Teeceezy!
    Everything has been working correctly for the last few days.

    Using the updated app, I get a momentary message saying “Something went wrong”, but it then jumps to claim reward.

    I hope you can track those error messages and find the final solution.
  • DarkAngelDarkAngel Member Posts: 2
    I video non si vedono, e non si possono prendere le casse regalo (╥ω╥`)
  • Debbo34Debbo34 Member Posts: 37
    Merry Christmas. I hope some of this info will help you find the problem. It's not every video so I am thinking there is a specific ad that is not compatible with my android. I've tried waiting several minutes on several occasions to see if the blank screen ad times out but it doesnt I just remain stuck on the black screen. Sometimes if I reduce the game screen it lets me back into the game but most of the time I need to remove my phones battery to get out of the black screen. I'd say approximately one out of every five times when I log back into the game I get my rewards but most of the time there are no reward and no option to rewatch a video. It happens during the both camp movies and mission ads. It began nearly 3 weeks ago (it began approximately a little over a week before the update) Thanks.
  • Debbo34Debbo34 Member Posts: 37
    I Just wanted to follow-up, the last couple of days I have not had an issues with my videos. Thanks Happy New Year!
  • Gman74Gman74 Member Posts: 69
    @Teeceezy no videos for me for the last 1.5 days. Restarted app. Phone and cleared cache. Help
  • TJSTJS Member Posts: 4,501
    @Gman74
    Be sure to contact support. Note support will not reply over the weekend but you should hear something Monday.
    (One of my guild members has same problem)
    -
    TJS  -  Member of W-S
    Nation Wars 🇦🇺 Australian Team Captain
  • thew_robertthew_robert Member Posts: 46
    @Gman74 @Teeceezy Same here, gone from opps to none. Happened around Xmas, went smoothly for a while and seems to be acting up again.
  • dandancar77dandancar77 Member Posts: 322
    no videos for me the last two days
  • SmokeandMirrorsSmokeandMirrors Member Posts: 359
    Not that I LOVE watching videos... I do however need the extra supplies and xp. No video watching for me for days. no opportunity! I have to spend 25 gold to open 3 more after the initial 3 crates. And I only get 2 videos/hour in the cinema.
  • Gman74Gman74 Member Posts: 69
    So on iOS 11 no videos. My old device running iOS 8 videos are operating as Normal. So clearly some kind of bug going on here @Teeceezy
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,673
  • ShadowaceAzShadowaceAz Member Posts: 3,402
    For those who have yet to solve it;

    This is a problem I had about 2 months ago.


    The Support Team (using the Help -^ Contact Us ^ figured out what my problem was. A change in Apple iOS privacy settings was blocking part of the process. The privacy setting was not allowing the game (or add) to inform the Play Store that I had completed the requirements. I kept the video to share with my guild when someone else mentioned the same problem.

    As for Android version, I have no clue, however that’s how I knew it was a problem on my iPad and not my account because if I logged in with my phone, the adds played and provided the crates.

    The setting they told me to look at is here;



    Apple’s latest update had switch ON the ‘Limit Add Tracking’. Once I set that to OFF I have, myself, had no further issues with adds on a regular basis.
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

    Kazvalereeezivaolivia
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