Thanks for the feedback as always, and thank you for the ones defending "the messenger", haha, that was beautiful to see! However, I was the one that made the wrong statement and caused the whole problem. And thank you Shteevie for explaining the situation.
Again, I'm sorry for causing this situation. We've reviewed this case and made a decision. Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made will receive a level 24 version of the equipment so that they can use it after their Councils have been upgraded. This action is being taken because of the unfortunate miscommunication, and will not be a regular part of the Council Upgrade process.
We have already identified the players to whom this will apply, so there's no need to contact support.
The new equipment will be delivered a couple of days after the Council Upgrade, and receiving players will see a pop-up notification in the game when it is delivered.
There are more Council upgrades coming in the future; the last two were each about five months apart. However, the next time there is an upgrade, we will be working hard to avoid a miscommunication like this one.
Sorry one more time, and thank you for your feedback and attention!
I hope this is not a play on words
" Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made "
I think maybe a little more straight forward wording is needed ! More like anyone who purchased winter weapons ( period )
Also, How about un capping supplies This is getting old fast @Kaz
@Kaz and NG ( @Shteevie ). Thank you. This is a proper correction to deal with the miscommunication. I will now quit my legal research, buy a gas booster, and begin crushing stars
That is a hard balance. I was in same boat as you and it took 30+ hours of grind on double supply weekend along with 15k gold to get maxed out.
I would think a better version of max supply bundle that is offered more than the increasing current one would benefit the company. They should want players to be able to grow, but with upgrades its hard for newer players to get to max level. That being said you have to do something for End Gamers who are maxed not to lose them that is the million dollar question
@DLich I don't think what Pain Walker said in his video quite counts. I wish you good luck with that.
@SPC_TORRES I believe Kaz's statement is quite clear. I don't know why you mention all winter weapons. It clearly relates to any weapons bought after the statement of no council upgrade was made.
The wrong statement was made on the 22 of January (the day I've officially joined the team [What a great start, right?]). So the players that will be compensated are the ones that purchase any level 23 piece of gear from this day until the 28th of February.
@Kaz you are incredibly awesome!! So I'll be getting a lvl 24 flare gun and a lvl 24 kingdom spear (because I earned it with promoting Carol to legendary) This is the best day ever!!!
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@Kaz A guildmember pointed out recently that I was actually the one that posed the question that got you to confirm that there would be no Council upgrade. Sorry for throwing you in the fire! Hope you're not too traumatized by this experience.
The wrong statement was made on the 22 of January (the day I've officially joined the team [What a great start, right?]). So the players that will be compensated are the ones that purchase any level 23 piece of gear from this day until the 28th of February.
Damnit! I was just about to go make a purchase!!
hhaahahahaha
Descensus in cuniculi cavum Vir prudens non contra ventum mingit Concordia
@Kaz you are incredibly awesome!! So I'll be getting a lvl 24 flare gun and a lvl 24 kingdom spear (because I earned it with promoting Carol to legendary) This is the best day ever!!!
@DLich Awesome please enjoy your weapons, I will be enjoying a tall glass of SOL
Cheers for doing the honorable thing here NG. Well put @Kaz, thanks.
NG, please do look into why @Shteevie's solution of "deal with it, the weapons you spent money on are still useful a level lower than the level of your survivors because we've done other good things" is considered an acceptable way to deal with customers. As happy as I am for my guildmates and everyone else who spent money will be receiving a useful weapon, the steps taken to get to the solution should be seen as seriously problematic, and that should not be lost because of the happy and honorable solution.
> @Kaz said: > Hey everyone! > > Thanks for the feedback as always, and thank you for the ones defending "the messenger", haha, that was beautiful to see! However, I was the one that made the wrong statement and caused the whole problem. And thank you Shteevie for explaining the situation. > > Again, I'm sorry for causing this situation. We've reviewed this case and made a decision. Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made will receive a level 24 version of the equipment so that they can use it after their Councils have been upgraded. This action is being taken because of the unfortunate miscommunication, and will not be a regular part of the Council Upgrade process. > > We have already identified the players to whom this will apply, so there's no need to contact support. > > The new equipment will be delivered a couple of days after the Council Upgrade, and receiving players will see a pop-up notification in the game when it is delivered. > > There are more Council upgrades coming in the future; the last two were each about five months apart. However, the next time there is an upgrade, we will be working hard to avoid a miscommunication like this one. > > Sorry one more time, and thank you for your feedback and attention!
This! This is how you fix a mistake and maintain good will with your customers. Well done, NG!
Mad props to NG and @Shteevie and @Kaz for this news!! Lord knows I've had my beefs over the past 2 years lol...but praise and credit are also deserved when great things like this are done!
And I must also acknowledge this game is MUCH better now than when I left to take my "retirement"...I know the negative nancys and ones that dwell in the muck can't see it...but it's amazing when you take several months off and actually look at the big picture...so thanks also for that!!
You better check yo self before you wreck yo self...cuz I'm bad for your health, I come real stealth
Although I could think of a plethora of better ways this entire situation could've been handled (going as far back as that "oh shit" moment that NG realized "incorrect" information had been spread to the forum - surely, action could have been taken immediately to minimize the inevitable damage), and although it should not have taken a virtual digital uprising to get it, I do feel the need to give props where props are due. I wasn't affected by this particular snafu (for a change), but having been screwed in the past by NG decision-making (early termination of the phone event, Hero Week 4 days after Hero Fest, the Spear of Frustration, etc.), I felt mad as hell for those who got burned by it. That said, I think the solution announced by @Kaz is more or less the most fair, reasonable, and practical solution to this unnecessary mess, and I tip my hat to @Kaz and whoever else helped to make this happen. It makes my heart feel all warm and fuzzy when a company (or person, or whatever) not only acknowledges their mishaps, but then makes up for it. Kudos all around!!
Board-certified slayer of the dead Proud elder of Dead Stalkers
@Kaz , I was pleasantly surprised to see your post and I’m taking that as my sign that even though there might be unintended lies lol the communication with the community is still open and not going to revert to the vagueness of the past. You are definitely the obvious choice for your position. How refreshing!
Thanks for the feedback as always, and thank you for the ones defending "the messenger", haha, that was beautiful to see! However, I was the one that made the wrong statement and caused the whole problem. And thank you Shteevie for explaining the situation.
Again, I'm sorry for causing this situation. We've reviewed this case and made a decision. Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made will receive a level 24 version of the equipment so that they can use it after their Councils have been upgraded. This action is being taken because of the unfortunate miscommunication, and will not be a regular part of the Council Upgrade process.
We have already identified the players to whom this will apply, so there's no need to contact support.
The new equipment will be delivered a couple of days after the Council Upgrade, and receiving players will see a pop-up notification in the game when it is delivered.
There are more Council upgrades coming in the future; the last two were each about five months apart. However, the next time there is an upgrade, we will be working hard to avoid a miscommunication like this one.
Sorry one more time, and thank you for your feedback and attention!
Keep in mind that although the announcement was made on 2/15 by NG it was announced by @Pain_Walker on 2/11 in this youtube video at 2:18 there would be no update to council level
Reason I mention this is I bought the flare gun pistol on 2/11 based on this video announcing no council update in 2.10. The "official" thread was created by NG on 2/15
@Pain_Walker So I would like to see your response to this as in your new update video, you don't address this post at all. Where did you get that information as I took it as 100% you were told that this was the case. I also bought my winter weapons then believing that this information you gave was correct.
@The_Overcomer Kaz announced no council update in January. This was 1 of the videos I said no council update. I usually gather all the info on the forums and put it in a video as sometimes tha.t info doesn’t leave the forums.
@Pain_Walker I have no ill will towards you man. It is my assumption that based upon the information at that time there wasn't going to be a council upgrade. I don't think Pain nefariously with held info.
PAINWALKER DOES NOT WORK FOR NG
Nobody even knew about a council update until yesterday (nobody as in non NG people). I'm getting a lvl 24 flare gun (to replace the one I bought that was lvl 23... One of the only bundles I've ever bought in this game that had a weapon attached to it and I bought it for the sole purpose of that weapon) So we all good in the hood homie!!
| OG | NOC | USA | UK | CA | CQR | UC | RAD | ZEN |
@Pain_Walker I understand, thanks for responding. I think this has just been an unfortunate situation all round. But great we have a solution and I do very much like your updates and weekend events videos mate. Sometimes I do wonder how you and @Terminates get the scoop info you do
If you want to blame someone for the council update blame me. I haven’t done anything but if you want to I am fine with that.
@Kaz is a messenger to the forums I am a messenger to YouTube and the people that watch my videos.
We are the info... Don’t kill the info.
Hey pain walker. I think you misunderstood my post. I wasn't blaming you at all. I was just saying it's unfortunate that this has happened but great we have a solution as per my above...
Comments
I think in the time it took you to create your fancy post that's been announced.
Maybe 'you' are the one who can predict the future.
" Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made "
I think maybe a little more straight forward wording is needed !
More like anyone who purchased winter weapons ( period )
Also,
How about un capping supplies
This is getting old fast
@Kaz
That is a hard balance. I was in same boat as you and it took 30+ hours of grind on double supply weekend along with 15k gold to get maxed out.
I would think a better version of max supply bundle that is offered more than the increasing current one would benefit the company. They should want players to be able to grow, but with upgrades its hard for newer players to get to max level. That being said you have to do something for End Gamers who are maxed not to lose them that is the million dollar question
ROFLMFAO
Maybe I could work for NG. Hahaha
Vir prudens non contra ventum mingit
Concordia
I don't think what Pain Walker said in his video quite counts. I wish you good luck with that.
@SPC_TORRES
I believe Kaz's statement is quite clear.
I don't know why you mention all winter weapons.
It clearly relates to any weapons bought after the statement of no council upgrade was made.
The wrong statement was made on the 22 of January (the day I've officially joined the team [What a great start, right?]). So the players that will be compensated are the ones that purchase any level 23 piece of gear from this day until the 28th of February.
MAVERICK'S 1 Million Star Club | OG | USA | NOC
Analyze This with ALF4reals | v1 | v2 | v3 |
| My YouTube Videos | My 1st Interview | Best Analogy Award!! |
Freemium... the "mium" is latin for 'not really'
thank you for this. Great gesture / fix!
We bring the fun back! Game Tips and Videos! Common interest non-game related chats too!
Everyone is Welcome!
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Email us to make our home your home: [email protected]
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hhaahahahaha
Vir prudens non contra ventum mingit
Concordia
But anyone how purchased before
https://forums.nextgames.com/walkingdead/discussion/comment/291514/#Comment_291514
jan.22 with edit Feb 3
could be SOL
" Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made "
Awesome please enjoy your weapons, I will be enjoying a tall glass of SOL
NG, please do look into why @Shteevie's solution of "deal with it, the weapons you spent money on are still useful a level lower than the level of your survivors because we've done other good things" is considered an acceptable way to deal with customers. As happy as I am for my guildmates and everyone else who spent money will be receiving a useful weapon, the steps taken to get to the solution should be seen as seriously problematic, and that should not be lost because of the happy and honorable solution.
> Hey everyone!
>
> Thanks for the feedback as always, and thank you for the ones defending "the messenger", haha, that was beautiful to see! However, I was the one that made the wrong statement and caused the whole problem. And thank you Shteevie for explaining the situation.
>
> Again, I'm sorry for causing this situation. We've reviewed this case and made a decision. Players who bought level 23 weapons and/or armor as part of a bundle purchase after the incorrect statement was made will receive a level 24 version of the equipment so that they can use it after their Councils have been upgraded. This action is being taken because of the unfortunate miscommunication, and will not be a regular part of the Council Upgrade process.
>
> We have already identified the players to whom this will apply, so there's no need to contact support.
>
> The new equipment will be delivered a couple of days after the Council Upgrade, and receiving players will see a pop-up notification in the game when it is delivered.
>
> There are more Council upgrades coming in the future; the last two were each about five months apart. However, the next time there is an upgrade, we will be working hard to avoid a miscommunication like this one.
>
> Sorry one more time, and thank you for your feedback and attention!
This! This is how you fix a mistake and maintain good will with your customers. Well done, NG!
And I must also acknowledge this game is MUCH better now than when I left to take my "retirement"...I know the negative nancys and ones that dwell in the muck can't see it...but it's amazing when you take several months off and actually look at the big picture...so thanks also for that!!
That SOL goes down smooth! It’s a good vintage year
Proud elder of Dead Stalkers
MAVERICK'S 1 Million Star Club | OG | USA | NOC
Analyze This with ALF4reals | v1 | v2 | v3 |
| My YouTube Videos | My 1st Interview | Best Analogy Award!! |
Freemium... the "mium" is latin for 'not really'
You are definitely the obvious choice for your position. How refreshing!
Probably making a video!
My Youtube Channel: https://www.youtube.com/user/MultiPainproduction
I do try to be as accurate as possible.
Probably making a video!
My Youtube Channel: https://www.youtube.com/user/MultiPainproduction
PAINWALKER DOES NOT WORK FOR NG
Nobody even knew about a council update until yesterday (nobody as in non NG people). I'm getting a lvl 24 flare gun (to replace the one I bought that was lvl 23... One of the only bundles I've ever bought in this game that had a weapon attached to it and I bought it for the sole purpose of that weapon) So we all good in the hood homie!!
MAVERICK'S 1 Million Star Club | OG | USA | NOC
Analyze This with ALF4reals | v1 | v2 | v3 |
| My YouTube Videos | My 1st Interview | Best Analogy Award!! |
Freemium... the "mium" is latin for 'not really'
Scavenger lvl 2 removed lvl 1 components. That's 37% spread elsewhere. That's pretty cool!!
MAVERICK'S 1 Million Star Club | OG | USA | NOC
Analyze This with ALF4reals | v1 | v2 | v3 |
| My YouTube Videos | My 1st Interview | Best Analogy Award!! |
Freemium... the "mium" is latin for 'not really'
@Kaz is a messenger to the forums I am a messenger to YouTube and the people that watch my videos.
We are the info... Don’t kill the info.
Probably making a video!
My Youtube Channel: https://www.youtube.com/user/MultiPainproduction