Email notifications

CarlyCarly Member Posts: 2,359
i am not receiving notifications from when comments are made on a thread I've bookmarked on forums. i am also not able to initiate private messages.

i tried resetting my email. i received reply saying a confirmation has been sent to my email address, but nothing is there. i have checked spam folder too.
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Comments

  • TJSTJS Member Posts: 4,501
    edited March 2018
    Your can turn off email notifications.

    Read in this link;

    https://forums.nextgames.com/walkingdead/discussion/comment/247211/#Comment_247211
    -
    TJS  -  Member of W-S
    Nation Wars 🇦🇺 Australian Team Captain
  • CarlyCarly Member Posts: 2,359
    @TJS

    I am not wanting to turn off email notifications
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
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  • ShadowaceAzShadowaceAz Member Posts: 3,402
    @Carly
    1) Did you confirm those settings are on?
    2) Are you receiving email from other sites?
    3) You’ve verified no typo’s in the email address?
    4) It used to work?

    If the answer to all of tha above, I’d encourage you to open a support ticket because about the only way anyone in the forums could offer more assistance would require you to give out information you most likely don’t want to give out to “a handful of strangers on a leaky boat.”

    Hope you don’t mind...


    However when I saw the question and you’re name, I could not disassociate from that gif.. haha
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

    Carly
  • CarlyCarly Member Posts: 2,359
    @ShadowaceAz

    1-4: yes
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
    MyYouTubeChannel
  • ShadowaceAzShadowaceAz Member Posts: 3,402

    @Carly
    You want to click here :smiley:

    They are the mostest helpulest group!
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

    Carly
  • CarlyCarly Member Posts: 2,359
    Thank u @ShadowaceAz
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
    MyYouTubeChannel
  • ShadowaceAzShadowaceAz Member Posts: 3,402
    @Carly if it’s nothing too personal, would you mind once it’s solved, letting us know? Might be helpful to future generations, we always must remember to #SavetheBaby hehe
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

  • CarlyCarly Member Posts: 2,359
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
    MyYouTubeChannel
  • CarlyCarly Member Posts: 2,359
    @ShadowaceAz

    a forum administrator was able to manually confirm my e-mail address. this seemed to restore my ability to initiate PMs. however, email notifications were still not being received, even tho my preferences were turned on. nothing was going to spam either.

    i changed the e-mail address i was using and now everything works with notices being received.
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
    MyYouTubeChannel
  • ShadowaceAzShadowaceAz Member Posts: 3,402
    Carly said:

    @ShadowaceAz

    a forum administrator was able to manually confirm my e-mail address. this seemed to restore my ability to initiate PMs. however, email notifications were still not being received, even tho my preferences were turned on. nothing was going to spam either.

    i changed the e-mail address i was using and now everything works with notices being received.

    Not knowing who you email providers are, I can only speculate, however in my years as IT support I do know of times, especially over weekends, when our systems would auto block a domain due to a spam trigger being set off on the routers. Maybe contact the provider for the @domain that is no longer working and ask if they have for some reason blocked [email protected] or even nextgames.com for some reason by mistake.
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

  • ShadowaceAzShadowaceAz Member Posts: 3,402
    You could also try sending an email from that account which no longer receives to
    [email protected]
    And see if you get the “this is an auto response” message
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

  • ShadowaceAzShadowaceAz Member Posts: 3,402
    @Carly

    Ever get a solution as to what caused the problem?
    Descensus in cuniculi cavum
    Vir prudens non contra ventum mingit
    Concordia

  • CarlyCarly Member Posts: 2,359
    @shadowaceAz

    No, I'm not sure what caused the problem. But once i changed my email address and it ws manually confirmed, i got notification emails as well as ability to initiate pms. ☺
    Leader of Badger Hounds
    Having candy for breakfast!
    100% FTP
    MyYouTubeChannel
    ShadowaceAz
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