@romeo We are checking your account at the moment, don't worry! We'll be talking to privately from now on. Sorry about the trouble and thanks for letting me now!
@romeo and other with the same problem: we are testing some solutions at the moment, but I don't know for sure when we are going to have a fix for it. So for now, all you have to do is wait a bit. I'll keep you posted.
@Kaz same exact problem here, tried uninstalling and reinstalling, still stuck on load screen between building camp and gathering supplies back and forth.
Are multiple people experiencing this problem (or everyone)?
@General_Quatre Don't need to reinstall. It's a different issue this time and it seems related to Rick in the leader position + Outpost missions.
There are devs working on it as we speak, so hopefully, we'll get a fix for it soon enough. I don't know the ETA though, might be only fixed tomorrow morning.
@Kaz I don't even have Rick unlocked, and I haven't used either in any missions... Is mine a different problem?
Also, this is very disappointing (if it indeed won't be fixed until tomorrow) -- I was planning on taking advantage of the 25% off equipment upgrades. Will there be an extension on this if indeed many players cannot log in today?
Finally, if we can't play all day, will there be a free-gas-refill or something for those of us who lost a day of play?
Same problem here. Started an Outpost raid and the game went to reloading screen. Tried all the normal cache stuff and no change. Uninstalled and reinstalled, opened to the first level. Asked me if I wanted to go to my saved game progress of lvl 70, I click yes and it just goes to the opening screen. Flashing back and forth gathering supplies and building camp. Stops 3/4 of the way on the status bar and starts over.. what to try next? @Kaz and I haven't unlocked survivalist Rick yet..
We just give up trying stuff and wait patiently for @Kaz and the others to fix it for us, then hope there are extensions and compensation for those of us who lost the day of progress and the special events of today. I'm sure with all the people complaining, they will be fair in their compensation.
I think they should just extend all events, Distance, special deals, another 24 hours, then give us 24 hour gas (and 2x XP wouldn't hurt either!)
Yep! Wasted crates to do an outpost raid and bam, no connection! My google account is fine but my main account is stuffed. So I might have wasted my time buying the 7 day XP and gas and will now loose crates because I can’t get to the next level.
@General_Quatre It’s not fair for those who bought the 7 day gas and XP! I’m wasting my money buying the packs and if they compensate by giving out gas, that’s not going to help people like me.
@Kaz I hope you are checking everyone’s account. This is a real issue missing out on outpost raids etc. and for those who bought the 7 day Xp and gas like myself.
This type of situation, is what develops, when the Manufacturer ( errr... NextGames ) begins to see the “ product “ on the downward side of it’s lifecycle...
Oh yea... I’m down too... as is everybody in the entire world...
Hey... isn’t there another thread, thanking NextGames, for be “ so wonderful “
I think I’ll go re-read that thread... and get a “ warm fuzzy feeling “
Game had originally loaded ok
Started to play outpost
Don't have latest Rick
Then it lost internet connection
Tried all the usual fixes, warm & cold boot, reinstall
Appears to loads to 100%, then error about no internet connection
So frustrating
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romeo
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Sorry about the trouble and thanks for letting me now!
Thanks for the patience!
Are multiple people experiencing this problem (or everyone)?
There are devs working on it as we speak, so hopefully, we'll get a fix for it soon enough. I don't know the ETA though, might be only fixed tomorrow morning.
I'll keep you guys in the loop!
Also, this is very disappointing (if it indeed won't be fixed until tomorrow) -- I was planning on taking advantage of the 25% off equipment upgrades. Will there be an extension on this if indeed many players cannot log in today?
Finally, if we can't play all day, will there be a free-gas-refill or something for those of us who lost a day of play?
We should have a fix for it tomorrow morning (around 7 UTC). That's all I can say for now, but I'll bring more info as soon as I have it
We are still discussing compensation and the possibility of extending Morgan's staff sale because of that.
I'm sorry, once more, for this trouble.
24 hour unlimited gas for tomorrow would, I think, be most fair for those of us who lost out. Thank you.
I have not unlocked Rick.
https://forums.nextgames.com/walkingdead/discussion/37404/cannot-play-the-game-it-is-stuck-on-loading-on-ipad-related-to-rick-bug-temp-change-somehow
Started a raid and it disconnected.
I think they should just extend all events, Distance, special deals, another 24 hours, then give us 24 hour gas (and 2x XP wouldn't hurt either!)
Currently : Level 72
Guild : Mavericks NWO
Status : Member
Oh yea... I’m down too... as is everybody in the entire world...
Hey... isn’t there another thread, thanking NextGames, for be “ so wonderful “
I think I’ll go re-read that thread... and get a “ warm fuzzy feeling “
Started to play outpost
Don't have latest Rick
Then it lost internet connection
Tried all the usual fixes, warm & cold boot, reinstall
Appears to loads to 100%, then error about no internet connection
So frustrating