Lost Badges

so I took advantage of your free swap event, well that didn't work out as now I am missing badges. I had 3 heroes setup for all my missions and wanted to try to better them. I took screenshots of them before the event, so I can send them to you to show which ones are missing. I am missing 8 badges from 2 of my heroes, 4 from each which were from the same group (4 from B and 4 from D). I had the B group on my shooter and D group on my Hunter, which gave them the 20% bonus. Only these 8 badges are missing, all the other badges are in my inventory. This better get resolved and fast as now I can't go as far as I could in the distance or the challenge and I need them back for the upcoming Guild Wars.
Sent this in game on December 24th and have not gotten any response whatsoever. Not even an acknowledgement of receiving this. I have also resent this several times in the game and have asked for a response. I have not competed in Star challenge or distance since losing my badges and I am falling behind now. This is absolutely ridiculous.
Sent this in game on December 24th and have not gotten any response whatsoever. Not even an acknowledgement of receiving this. I have also resent this several times in the game and have asked for a response. I have not competed in Star challenge or distance since losing my badges and I am falling behind now. This is absolutely ridiculous.
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I hope you are fortunate with support eventually.
@Kaz - yeah, actually we do need a "That sucks. Rotten luck" button.
Last Stand BE have 4 places available for genuine GW players.
I can be contacted by PM for recruitment questions.
Anyway, as ypu reported the day before Christmas, not sure if support was working then but I doubt they were working Christmas day and it usually takes 2 or 3 days for a reply. (At least)
However sending multiple messages will only increase your waiting time for a reply.
Sit tight and hopefully you'll hear from them soon.
You do have the option to scrap badges like everyone else.
If you select another badge where you already have one (instead of the unequip button) it'll take to the the screen crambet showed.
If you press the button (I've circled in blue) you'll get this screen;
If you select another badge (As I've indicated in red) you'll get this screen;
If you press(ed) scrap the badge is gone.