Guild war points not being credited.

Just had a guildmate run a battle and it took his gas and rewarded everything but the guild points, says “out of time” Is there a known problem that causes this that we should avoid?


captain_my_captainPButtercup

Comments

  • gabryelgabryel Member Posts: 4
    This way I can not play, many problems it took me to be able to join the battle because I left the game automatically and when I can not count the points of the phases, sort this out
    captain_my_captain
  • KazKaz Member Posts: 1,423
    Hi @gabryel

    Sorry about that. Do you remember around what time (and timezone) was that battle?

    Thank you for your report.
    PButtercup
  • KazKaz Member Posts: 1,423
    Hey there, @Alpheus

    The same question I've asked for Gabryel. Do you remember around what time it has happened?

    Thanks!
  • AlpheusAlpheus Member Posts: 3
    edited January 12
    Battle just occurred, so started at 2pm EST. between the guilds Damaged Goods and Czech Tomatoes. The player was Buddy in Damaged Goods.
    Kaz
  • KazKaz Member Posts: 1,423
    Alpheus said:

    Battle just occurred, so started at 2pm EST. between the guilds Damaged Goods and Czech Tomatoes. The player was Buddy in Damaged Goods.

    Might be that he actually ran out of time? If a player completes a mission after the battle has ended, the Victory Points won't be added. Or did it occur in the middle of the battle?
  • AlpheusAlpheus Member Posts: 3
    edited January 12
    This was the middle of the war and happened for every map he cleared. Took his gas, rewarded everything but the victory points.
    Kazcaptain_my_captain
  • FarmboyFarmboy Member Posts: 22
    We also had the same problem with nothing being credited as it was completed. The battle started at 11 am CST and it was Vault112 Eh vs Red Machine. @Kaz
    Kazsuzequeuecaptain_my_captainPButtercup
  • captain_my_captaincaptain_my_captain Member Posts: 9
    I had the same issue during the 0900est war. i entered a detailed report on help - contact us link. note the additional symptom is that you are not actually clearing the attack. when you go back the the selection screen you have the blue flasher on the attack showing you still being active. it cost me 18 gas since I also didn't get the 5 gas back from the war.

    The cause might be that in the previous battle I was fighting while time did run out and the flag for out of time was never reset with the start of the new war.
  • KazKaz Member Posts: 1,423
    I see... Thanks for the feedback and sorry for the bad experience, @Alpheus, and @Farmboy

    I'll report it forward. But at the moment we don't know exactly why this is happening, so it's still under investigation.
  • captain_my_captaincaptain_my_captain Member Posts: 9
    Since I'm a level 70 high man in the guild it almost cost us the war. 13 attacks and a score of ZERO for VP. Also meant that since I usually fight the humans we had trouble clearing the sector. only cleared the first 2 instead of 5-6 we normally were clearing.
    PButtercup
  • suzequeuesuzequeue Member Posts: 148
    I'm level 70 and it got me stuck on 39 points after 12 missions and it adjusted after a hard restart
    SPC_TORREScaptain_my_captainTJS
  • captain_my_captaincaptain_my_captain Member Posts: 9
    I did a complete power down of my iPad during the battle to no effect. Also tried killing the app a couple times.
    Never mind that in our first battle the entire guild got booted from the war and when we reentered it consumed another key.
  • JadenJaden Member Posts: 3,042
    I had the same thing happening last war weekend when I had signed up for a battle that didn't take place and was automatically signed up for the next one.

    Never happened again - I always withdrew and signed up again after that. Not sure if that will work for everyone but it seems to work for me.
    Leader of Morbid Sinners and Morbid Spirits

    Morbid Survivors are looking for you! If you are looking for a new guild, PM me.
  • ScowleyScowley Member Posts: 389
    @Kaz I've got the same thing for the battle that's being run now.
    Elder of guild 'Aloha Snackbar'
  • zbotzbot Legendary Moderator Posts: 6,475
    @Scowley what happens if you exit the game and restart it?
  • ScowleyScowley Member Posts: 389
    edited January 12
    @zbot Just tried, same thing.


    Elder of guild 'Aloha Snackbar'
  • ScowleyScowley Member Posts: 389

    As you can see it shows me on the roster, but I cannot score.
    Elder of guild 'Aloha Snackbar'
  • ScowleyScowley Member Posts: 389
    edited January 12
    I've restarted my tablet, but same thing. Point of note is that it still shows me in the map I just cleared. (Right hand side, #3)

    Elder of guild 'Aloha Snackbar'
  • zbotzbot Legendary Moderator Posts: 6,475
    @Scowley send a support request it seems like somethings not in sync. Did you sign up before or during the battle? I know there’s been issues where if you signed up for a few battle sessions without it starting (not meeting the minimum required players to start the battle). If this is the case, it’s best to register and withdraw and register every so often.
  • captain_my_captaincaptain_my_captain Member Posts: 9
    In the previous battle were you fighting while time ran out? That is what happened to me, same symptoms
  • ScowleyScowley Member Posts: 389

    In the previous battle were you fighting while time ran out? That is what happened to me, same symptoms

    I think you're right. If I wasn't fighting, I was very close.
    Also my key had previously been submitted for battles that didn't go ahead due to not reaching 6 players. These things seem to be related to others problems.
    Elder of guild 'Aloha Snackbar'
    captain_my_captain
  • RykutoRykuto Member Posts: 1
    WTF!! I just spent 50 minutes battling just to find that i wasnt getting any war points..
    captain_my_captain
  • captain_my_captaincaptain_my_captain Member Posts: 9
    Welcome to the club. Try not to think about how much gas you spent.
  • DeezDeez Member Posts: 241
    Same thing for me on the 9am EST guild wars. Tried reloading, rebooting, logging out and in of Google Play, and resetting wifi.

    Only thing that I can think of is the prior GW match that I played last night. Went into a mission with 1 minute left and did not complete it in time. Is my game now gliched and stuck on 'Out of time?' Did anyone else here have this happen the same way?
    vshield50
  • vshield50vshield50 Member Posts: 1,971
    Same thing happened to me at 3pm UTC. I burned quite a bit of gas this battle and scored 0. Would not let me close maps either apparently which hurt my team. I was trying to play fast to earn for our guild so didn't notice right away.

    Will our guilds and the affected players be compensated?
  • MayMayAngelBabyMayMayAngelBaby Member Posts: 53
    Had the same thing happen to me at 1500 hrs (3 pm) central time. Not very happy!
  • MayMayAngelBabyMayMayAngelBaby Member Posts: 53
    Besides not getting the victory points, it also showed that the area I was previously in as not completed.
  • JadenJaden Member Posts: 3,042
    @vshield50

    When that happened to me last war, I didn't get anything - so my guess is no.
    Leader of Morbid Sinners and Morbid Spirits

    Morbid Survivors are looking for you! If you are looking for a new guild, PM me.
    PButtercup
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