Trouble loading game / stuck on splash screen

I have a guild member with this problem and I'm trying to help with everything I know but with no success.

I'm wondering if anyone else is having this problem?
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TJS  -  Member of W-S
Nation Wars 🇦🇺 Australian Team Captain

Comments

  • ElunmielElunmiel Member Posts: 16
    Yeah, same problem for me (and a few guildmates) ... Same problem on phone, tablet or PC (BlueStacks) ...
  • TJSTJS Member Posts: 4,501
    edited February 2019
    I remember there was a similar problem last update that effected many players and I'm wondering if this is something similar.

    My guild members was able to play after the update for a few hours but has been unable to log in for a couple of hours.

    Game tries to load, loading bar goes to full but game does not launch.

    They have uninstalled & reinstalled twice with no success. We also tried freeing memory on their device and the three finger trick.

    @Kaz could you please look into this. I've sent you a pm with player details. I'm beginning to suspect this is a similar issues as what happened last update.

    *guild member is using Android
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    TJS  -  Member of W-S
    Nation Wars 🇦🇺 Australian Team Captain
  • TJSTJS Member Posts: 4,501
    Ok. I'm now convinced there is something strange going on. Now another one of our players @Stelio is having the same problem.
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    TJS  -  Member of W-S
    Nation Wars 🇦🇺 Australian Team Captain
  • KazKaz Member Posts: 1,423
    Thanks for the report, @TJS

    I don't think we are going to be able to do anything today because it seems it requires a deep investigation. But I'll let you know when I have more info about it.

    I got the info you sent about your guildmate already. Thanks!
    TJS
  • ElunmielElunmiel Member Posts: 16
    Everything is OK for me and my guildmates now !
  • CronusCronus Member Posts: 1,471
    TJS said:

    Ok. I'm now convinced there is something strange going on. Now another one of our players @Stelio is having the same problem.

    This is pretty concerning. @Stelio might not hit 5k this week :D
    TJS
  • TJSTJS Member Posts: 4,501
    edited February 2019
    Thanks to Kaz and zbot for their help. Both players are now able to log in.

    @zbot you can close this thread. Seems everything is working fine now.

    Thank you.
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    TJS  -  Member of W-S
    Nation Wars 🇦🇺 Australian Team Captain
This discussion has been closed.