Has this happened to you? - Potential Trait Reroll token bug
Fluxxx
Community Manager Posts: 1,019
We've gotten a few reports of a potential bug with trait reroll tokens - If you have opted to keep your trait after using the tokens, and you try to reroll that same trait again (in hope of better options), you get the same two options as the ones in your first reroll.
We have not been able to reproduce this issue consistently, so I wanted to ask you guys to tell me if you've experienced the same issues or if it has been working as intended for you.
So basically, this thread applies only to players who:
Have used Trait Reroll tokens at least twice on the same hero and the same trait.
If you have screenshots, please share them as well.
Edit: Just to keep this straight to the point, I'd like to emphasize that this thread is for players to describe what happened when they rerolled. It's not a discussion of the issue, the feature or of what should be done.
We have not been able to reproduce this issue consistently, so I wanted to ask you guys to tell me if you've experienced the same issues or if it has been working as intended for you.
So basically, this thread applies only to players who:
Have used Trait Reroll tokens at least twice on the same hero and the same trait.
If you have screenshots, please share them as well.
Edit: Just to keep this straight to the point, I'd like to emphasize that this thread is for players to describe what happened when they rerolled. It's not a discussion of the issue, the feature or of what should be done.
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Comments
> It happened to me on Morgan. Rerolled vigilant and was offered strong and bullet dodge. Kept my original trait and immediately rerolled for strong and bullet dodge again.
Same scenario as @andy75 but additionally I tried again awhile later and rolled two different traits. Can’t remember what the other was, but one was punish which I kept. Thinking maybe it rolls the same unless you log out and come back? Ticket submitted early yesterday also.
I don't have the screenshot either, however, I think it happened to me too.
By the way, if this issue is true, some reroll tokens should be given to the players for free, surely.
I can’t tell you how much this bothers me,....I’ll get deleted anyway.
How about instead of taking away from us,... give us incentives for how much we’ve spent already or for how long we have been playing this game because we used to like it so much!
There wasn't a very large number of tickets submitted (if it was a bug we usually get many times more) and most of them were false cases (did not reflect in the analytics), plus there are many more cases of this NOT happening. We also tried to reproduce the issue repeatedly on all our devices (one test shown below), and it also seemed to work as intended there (the majority of the time we got different traits, a few times we got the same ones).
I know this answer disappoints some of you, and I honestly hoped that it was a bug. However, we'll keep monitoring the issue so that we can be 100% sure, and if it we find that it is a bug, we will compensate those affected. For now though, I can only ask that you guys record your screens when rerolling traits multiple times like this, so that if it happens we can properly verify it against analytics.
Right method, but wrong numbers I think (maybe this post can summon @DLich) .
Let's say you're rerolling one of Morgan's traits. There are 12 possible bruiser traits, and Morgan has 4 of them. So if you reroll, you're going to get one of the 8 he doesn't have. The chance to get any individual trait (assuming the chances are equal) is 1/8 or 12.5%.
Like I said, your method was right... the chances of getting the exact same two traits as you did a second ago with a reroll are 1/8 * 1/7 (since you're choosing from a pool of 7 traits for the second option because you can't get the same option twice) and the math works out to: 1/8 * 1/7 = 1/56 or 1.79%
Ok... I did math on the internet... someone tell me I'm wrong.
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The previous formula that gave 1/56 reflected the chance of getting the same two traits twice in a row in the same order.
The odds of getting the same two traits twice in a row in any order should be: 2/8 * 1/7 = 2/56 = 1/28, or about 3.6%.
All I could think of was this when you said summon
I rather invest in Bitcoins. 😂
Granted, it may not be your intent but it still does not seem like a roll of the dice.
- Confucius
>the tokens, and you try to reroll
>that same trait again
I trait rerolled on Morgan 3 times on the same trait—the Vigilant slot
The first time I got a choice between Follow Through (left) and Power Strike (right). I kept the new trait on right side and got Power Strike (I wasn’t aware you get tokens back if you kept the original trait initially).
The second two times again Follow Through appeared on the left— all 3 times I got Follow Through on the left side. Strong was on the right side for these two.
I figured this was a bug after the second roll so contacted help in game. They said it was just bad luck and would not happen again—so I rerolled the 3rd time and it happened again.