Cinema does not restart

ShayHaShayHa Member Posts: 319
Hey,
I just got a notification says cinema restarted but when logged into the game it says "no advertisements available".
Why is that? Due to that I'll miss the next one within 7h so what to do?
ATLAS-Z

Comments

  • ATLAS-ZATLAS-Z Member Posts: 4,670
    I had same issue this morning



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    ShayHa
  • ShayHaShayHa Member Posts: 319
    That is just sad, it is losing 4 free crates :(
    MFJigsaw
  • MFJigsawMFJigsaw Member Posts: 149



    @Fluxxx please can you respond on this. It is extremely frustrating. Resources are scarce and i have missed 2 videos with no timer for the next ones. I have submitted a ticket, which they responded something about regional settings.

    I live in Zone 1 in Central London, so i have not ever changed Region. I do spend a stupid amount of money on this game, but i still need those resources, my current challenge is stifled.



    @Fluxxx please respond or i will have to call my mates....









    As you can see i have far too much time right now. Please help me out

    Game over
    mirJenngJaden
  • MFJigsawMFJigsaw Member Posts: 149
    Hey i just logged in and my adverts are back now. No response from ticket but i feel @Fluxxx has helped in some way shape or form.. I dont give it up enough but you are a good dude Fluxxx... Thank you


    Game over
    JenngFluxxxJaden
  • JenngJenng Member Posts: 3,437
    I’m not saying getting a new phone has anything to do with it but all my cinema problems have vanished and my selfie game is on point lol

    tabernacMFJigsawJaden
  • FluxxxFluxxx Community Manager Posts: 1,039
    MFJigsaw said:

    Hey i just logged in and my adverts are back now. No response from ticket but i feel @Fluxxx has helped in some way shape or form.. I dont give it up enough but you are a good dude Fluxxx... Thank you


    aw that makes me wish I did have something to do with it... i definitely sent some good thoughts to the cause though!
    Anyways, most of the ads issues are not on our end but the ad provider, but if the problem persists, do let me know and I'll have a look.
    JenngMFJigsawJaden
  • ShayHaShayHa Member Posts: 319
    Support answered to me with basically that they have nothing to do with it so if I miss some its my fault, not cool.
    MFJigsawel_esteban
  • MFJigsawMFJigsaw Member Posts: 149
    @Fluxxx please investigate this for us people. I am getting same sort of response from customer service, that it must be something on my end. I have reset my ad id, and i got 2 yesterday. I had one this morning and then no timer and in game apologies.


















    I love this game, and as i said i do spend money. Whether i do or not this is how i feel when i log in....




    Please help

    Game over
    ShayHa
  • bladgierbladgier Member Posts: 2,127
    My ads have gone off as well. I've tried various connections. I don't normally get issiues with those, something seems to be off.
    MFJigsawShayHapsychwolf
  • el_estebanel_esteban Member Posts: 1
    Yep, same here. Oddly enough, if i turn off targeted ads in settings, the alert comes back, but when i tap the icon, it says no ads are available
    ShayHa
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,113
    iOS or Android?

    If Android could be related to not updating to 10.0?

    Also anyone tried the ad reset?

  • ShayHaShayHa Member Posts: 319
    zbot said:

    iOS or Android?

    If Android could be related to not updating to 10.0?

    Also anyone tried the ad reset?

    I have Android, my phone didn't get the update for 10 yet.
    Cinema is working now but having troubles sometimes, when it delays by 2 hours I miss watching last 2 before I go to sleep.
  • MFJigsawMFJigsaw Member Posts: 149
    I got this advice from NG. Seriously their first suggestion sucked. I pushed and they really came through. Had 2 adverts so far and my timer is back on....

    Its about clearing cache on Google Play Store and prolly reset advertising id too. Either way it worked and now we got 5 minute gas in the game!!




    Great job and advice NG, thanks for listening (sincerely)

    These crumbs make the difference



    Game over
  • ruimafonsecaruimafonseca Member Posts: 5
    Hi,

    I continue having this issue. "No advertusements available"
    I've cleared data and cache for google play
    I've reinstalled the game twice

    I've installed the game on another device and it works, but i want to play on my device.

    What should I do?


  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,113
  • ruimafonsecaruimafonseca Member Posts: 5
    how do I do that on android?
  • ruimafonsecaruimafonseca Member Posts: 5
    ir worked!!!!!!!!!!!!!!!!! you are the man @zbot !!!!!!!!!!!!! many thanks
  • SilvergladeSilverglade Member Posts: 4
    This is happening again. Cleared up for a while, now no ads again. Cleared cache multiple times, reset ID multiple times. 
    Getting to be not worth playing with all these issues. 
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,113
    @Silverglade what region are you in? If ad reset doesn’t work it could be that there are no ads available for your region. 
  • MuirnaMuirna Member Posts: 37
    Based on some discussions on two Discords I'm on, Android users are experiencing no ads but it is not impacting ios users.

    How do we report this since it is impacting many users?  @Fluxxx
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,113
    Thanks for the reports! Alerted the Sherriff and NG is looking into it!
  • ruimafonsecaruimafonseca Member Posts: 5
    I have this problem again, I have android. I'm assuming is a general issue for the android devices based on the posts above
  • ShayHaShayHa Member Posts: 319
    Same issue again. Why is it my fault if ads are not working?
  • KratosKratos Member Posts: 358
    Same for me the last 2 resets.  On Android as well.
    Part of the MAVERICKS Guild Family
  • MagAlexMagAlex Member Posts: 4
    Same thing for me. I'm from Quebec. My friend in France is having the same problems.
  • ruimafonsecaruimafonseca Member Posts: 5
    now its ok
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,113
    @all, please check to see if ads are working again.  The Sherriff says the issue was fixed.
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