Account Recovery Help

in Game Issues
Hello! My Older brother who is special needs recently lost his account when trying to switch devices to play (From iPad to iPhone). His account was level 73, and when he loads up the game now and tries to restore his saved game, it shows that he can load a level 3 profile. He reached out to support in game, and sent me the instructions. I did just want to clarify it here. I’m A little lost on step one when it means remove ALL the data from The Walking Dead. What exactly does that mean?Any and all help is greatly appreciated, Thank you!! 


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Feeling Lost, Click Here!
Feeling Lost, Click Here!
Just curious are you using the same Game Center account that the level 73 account was linked to?
Feeling Lost, Click Here!
Feeling Lost, Click Here!
I've gotten locked out of my account.
In game name is TbGb3 in maple leaf eh guild. Level 75.
I've tried all the Google play fixes and have sent 2 tickets in but not gotten a reply yet.
Hope you can help me out!
Support will help out as fast as they can. It might very well be due to multiple/incorrect links of your Game Center ID, but they will be able to further look into that
Yeah, I'm signed in on 2 different devices on 2 different Google play accounts and it only let's me see 4Square (my alt account) on both.
@Lexia @Fluxxx many of us can vouch for his identity if that has any bearing on it. He is a longstanding player of NML and the Eh Family of guilds.
❤