Can't make any purchases

Bat_BoyBat_Boy Member Posts: 3
Every time I attempt to make any type of purchase I get this response:  Error - You already own this item.

I don't own the items.

Please help!


  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,341
  • Bat_BoyBat_Boy Member Posts: 3
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,341
  • LexiaLexia Community Manager Posts: 106
    Hi @Bat_Boy,

    We've seen a few cases before, so I hope these instructions will help you:

    1. Make sure in-app purchase options are set correctly on your device. Play Store > Payment Methods
    2. Close the game from the background and restart it.
    3. Check that date and time zone settings are correct on your device.
    4. Verify that you are using a valid payment method and that your payment information is up to date.
    5. Purchases need to be made with the same Google Play ID used to download The Walking Dead: No Man's Land.
    6. Check that all your Google apps are up to date (Google Play, Google Services, ...) and that you agreed to Google's latest Terms and Conditions.
    7. In case you still experience issues, contact Google Support ( (This link will redirect you outside of the game)
  • Bat_BoyBat_Boy Member Posts: 3
    Thanks.  I've now determined that it won't let me purchase anything less than $15.00.
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