Internet connection bugs and bans
Furthermore to the previously opened (and closed) topic, another example of game servers’ constant errors:
My fellow player could not launch the game for a certain period. When it finally happened, she finished several master missions. But in a little while her score went back to what it was.
In the guild score list, it showed the number of real stars achieved, but in my friend’s game it showed a completely different amount - sometimes less, sometimes more after several relaunches. My friend spent a lot of gas and resources to go through same master missions again and again, though result was not saved (at the same time – gas was spent and never returned).
Attached you can see screenshots of the problem described.
She also has a video showing that internet connection was on and working:
The same thing happened in the guild war several times,
Thanks God my friend is still not banned. But by speaking out loud about this problem she wanted to support all those, who were unjustifiably banned.
Each time when we contact technical support to describe bugs and problems with the game, we are asked for video and screenshots evidence, which we do not always have - after all, we do not keep our camera always on in case something goes wrong.
When we ask you to show why honest players are being banned, we are treated with template phrases like – everything is double checked and “stay alive”.