guild issues
finderskeepers
Member Posts: 1
in Bug Reports
my game isnt loading my guild, anyone else having the same problem? 
1
finderskeepers
Member Posts: 1
finderskeepers
Member Posts: 1
finderskeepers
Member Posts: 1
Comments
INFO: Cannot connect to guild. Please check back later.
We have been getting this message since Tuesday. Any updates?
Thanks!
We are still looking into the issue, but will share more as soon as we can
Details on the latest update and situation currently found here.
We've looked into several cases in the past days where participation list looks different and it seems like the amount of player is incorrect. For now each have been confirmed as visual bugs. This means that matchmaking is working as intended and all players who signed up are also able to play (although they might not show on the scoreboard).
If you notice anything out of this, please reach out and we'll take a closer look 😊
Also
One of my teammates, can't even subscribe.
Told him to upload the last update.
If it doesn't change, I'll tell him to uninstall/reinstall.
Reinstallation worked for him !
Here is the latest update NG is aware of this issue!
Feeling Lost, Click Here!
Appreciate the quick response. Quick follow-up… are all 5 bulleted items included in priority for next week (including guild access) or just the “Absent” issue?
—Thanks
Update can be found here
Feeling Lost, Click Here!
Nun kommt folgende Meldung seit 6 Tagen.
"Keine Verbindung mit Guilde möglich. Schau später wieder vorbei".
- Internet funktioniert
- Handy neu gestartet
Könnt Ihr mir ggf.helfen
LG Hunter
"""Hello, dJaLLy87,
If players in your guild are having issues, please have them reach out to us directly from their game accounts so that we can investigate.
2. Check that your mobile data signal (3G/4G) is strong and stable (no sudden drops). The strength of your connection can fluctuate strongly when you are in a moving vehicle such as a car, train or subway and this can cause connection problems.
3. If you experience connection difficulties via Wi-Fi, make sure the connection is not overburdened (f.e. if another device is streaming video) as it will affect the speed. Also make sure your signal is strong at all times and that you are not too far away from the router.
4. Other cases beyond your and our control can be general network slowness caused during peak hours or perhaps even maintenance performed by your ISP. If you still experience problems after following these steps, contact your ISP as they might be the ones who are able to help you further.
5. Clear the game's cache:
Pull down the notification bar on your Android device and hit the gear-shaped Settings icon, or find “Settings” in the application tray. From here navigate to Apps, or App Manager. Then scroll down and find TWD No Man's Land. Select this, and tap Clear Cache. Restart your device, launch the game and check if the issue persists.
6. If your game is saved to Google Play, consider reinstalling it as it's a step that can help out with the majority of various issues.
Stay safe!""""
Noticed this was getting reported in many separate discussions, so better to have everything in one place.
We are aware of some having issues with connecting to their guild at the moment. Remember to check that you are playing on the newest version of the game, and feel free to reach out to support first to check basic troubleshooting tips. Some players seem to be able to access their guild after a while, so I also recommend checking every now and then for any type of change in the situation. If you are able to reconnect after a while, please share with support as well so they are aware.
We are working with the team to find the root cause and how we are able to fix it. I'll keep you posted on the matter, and thank you for the patience in the mean time!