Game crashes 4.9 (iOS)

13

Comments

  • ZardoxZardox Member Posts: 137
    Question when you reinstall how to you remove it. When I select the app I have the option to delete the app. Is this the way to do it?
  • CrowTRobotCrowTRobot Member Posts: 106
    Gobold69 said:
    I got it going after reinstall

    BUT!  Uninstall, Restart device! then install.

    Been in IT and games years make a big difference 

    will let you all know if stays this way 
    Thanks, I tried this as well, as well as several other iterations, but for me, once my game is restored, and I kill the app, it will not start up.  My only option to play at this point is to delete, re-install, restore game, then it will let me play for a bit - so I may do that later - but we need the fix... 
  • clausLeneclausLene Member Posts: 69
    Same problem. Start the game 3-4 times and it works. Just a workaround.
  • huskersoxfanhuskersoxfan Member Posts: 328
    Where is communication from NG?  This is what frustrates people across all industries. People can tolerate screw-ups, screw overs, etc.  Lack of communication breaks companies and revenue.
    Proud Co-Leader with Badger Hounds
    CrowTRobotGovernator
  • GovernatorGovernator Member Posts: 4,590
    edited February 10
    Zardox said:
    Question when you reinstall how to you remove it. When I select the app I have the option to delete the app. Is this the way to do it?
    Yeah. Just make sure your game is saved in the Gamecenter. You’ll be prompted after the game loads and the demo mode completes to reload with the Screen Name and Level you saved. Good luck!
  • SashabotSashabot Unconfirmed, Member Posts: 1
    ое последнее наблюдение. Игра не вылетает, а сворачивает в фон. Похоже на проблемы с разрешением или поворотом экрана. Принуждение моего телефона поворачиваться в широкое горизонтальное положение вручную во время загрузки выглядит многообещающе для меня. Сделайте так все работает
  • xbassmanxbassman Member Posts: 61
    Gobold69 said:
    I got it going after reinstall

    BUT!  Uninstall, Restart device! then install.

    Been in IT and games years make a big difference 

    will let you all know if stays this way 
    This worked on my iPhone8. Had to play 1 lvl1 mission, then gamecenter loaded my current game.

  • Gobold69Gobold69 Member Posts: 133
    we well that lasted long.  Worked after I reinstalled it, next time I tried its gone again.
  • Gobold69Gobold69 Member Posts: 133
    ok a temp fix

    reported by a guild mate go to settings - walking dead - and turn ff notifucations

     game working on all Accounts  ans devices. Turn notifications back in and it stops 

    so leave off for now

    ivd reported this to support 
    RohlikzauchemRiotZappaLexia
  • LexiaLexia Community Manager Posts: 812
    Thank you @Gobold69, that is very helpful information!

    We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

    Those testing this out, could you share if the above action helps?
    Gobold69
  • Some_call_me_TimSome_call_me_Tim Member Posts: 14
    Lexia said:
    Thank you @Gobold69, that is very helpful information!

    We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

    Those testing this out, could you share if the above action helps?

    Didn't do anything for me on my device running ipadOS, sorry. My notifications were already switched off, and the game is still stuck at "killing walkers". Switching the ipad off an back on and changing notifications from off to on also did not help one bit.
    Summarising this thread: several users reporting the issue. No work around seems to alleviate the problem. Users reporting the issue via the Next Games support get a standard reply: "we're working on it". No solution as of yet by Next Games. Does that sum it up...?
    RiotZappa
  • Gobold69Gobold69 Member Posts: 133
    Lexia said:
    Thank you @Gobold69, that is very helpful information!

    We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

    Those testing this out, could you share if the above action helps?
    Welcome!

    I don't know how much testing you do before release but I see a few issues on updates.

    If you need testers let me know, I have been in IT for years, have multiple devices etc and dont want anything to help. would just like working updates not like the week when I spend a lot of time get online and lose rewards because things dont work/
    RiotZappa
  • Singer01Singer01 Member Posts: 133
    Eventually, I had an email back off support.
    Yes the update has affected iOS users.
    I did the usual uninstall etc etc..
    I can get on game intermittently, so when I do, I stay on as long as I can..
    Following all the idea's that everyone has given thanks guys..
    I even went into a room with bad wifi and tried loading the game. When I took another screenshot of the black screen, the game loaded  ;)
    I have faith that the devs are looking into this.. Well done guys..
    But seriously these things should not happen in this day and age. A little testing goes a long way..

    Leader of STALKERS_CAMP
    Level 78
    Its STINGER01 not Singer01 lol
    Gobold69RiotZappa
  • FirekidFirekid Member Posts: 3,116
    Lexia said:
    Thank you @Gobold69, that is very helpful information!

    We've seen a few now test this out, and turning the notifications off seems to allow the game to work normally. We're already taking a closer look at this on our end.

    Those testing this out, could you share if the above action helps?

    Didn't do anything for me on my device running ipadOS, sorry. My notifications were already switched off, and the game is still stuck at "killing walkers". Switching the ipad off an back on and changing notifications from off to on also did not help one bit.
    Summarising this thread: several users reporting the issue. No work around seems to alleviate the problem. Users reporting the issue via the Next Games support get a standard reply: "we're working on it". No solution as of yet by Next Games. Does that sum it up...?
    If your stuck on the killing walkers bit you need to reinstall the game. The notification off bit is for a different bug that causes the game to crash on the black next game screen. 
  • Gobold69Gobold69 Member Posts: 133
    Nope, my issues was stuck on the blank first loading screen, so far no other issues will see later
  • LexiaLexia Community Manager Posts: 812

    Hello everyone,

    Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).

    Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:

    • Re-install The Walking Dead: No Man's Land
    • Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)

    We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.

    Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

  • Singer01Singer01 Member Posts: 133
    Lexia said:

    Hello everyone,

    Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).

    Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:

    • Re-install The Walking Dead: No Man's Land
    • Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)

    We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.

    Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

    Thank you very much for getting back to us on this thread.
    I have one or two questions on the compensation.
    Will it just be for ios users or the whole community of users?
    What would it entale?
    Leader of STALKERS_CAMP
    Level 78
    Its STINGER01 not Singer01 lol
  • ZardoxZardox Member Posts: 137
    Big thank you to @Gobold69 and @Governator for your help. (A lot better that NG support team) I got back into the game but lost my 24 hour gas and Xp (used 1/2 hour of it lol). Again BIG thank you
    Gobold69Governator
  • Gobold69Gobold69 Member Posts: 133
    Lexia said:

    Hello everyone,

    Quick update on the matter - the team is currently in the process of investigating a fix for the issue with iOS players games not starting. Since it seems it is related to the game notifications, this was unfortunately not something that was possible to find before release (in other words, during testing).

    Until we are able to deploy a fix, please try the following steps, which has proven to help most of the players with the same issue:

    • Re-install The Walking Dead: No Man's Land
    • Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)

    We’ll look into compensations later for those affected by this. I’ll also aim to update here when we further progress and have more information on the matter.

    Thank you for the patience in the mean time, and also for the awesome tips and information! 🙌🙏

    Totally disagree.  

    You say you couldn’t find it during testing,  what were you testing on?  If you test in a iOS device then you would have notifications and would have seen the issue

    i already offered to test. And for free!  So please tell me what did your use to test the game on for iOS? 
    clausLeneZardox
  • huskersoxfanhuskersoxfan Member Posts: 328
    Turning off notifications worked for me this morning.  Thanks for help!
    Proud Co-Leader with Badger Hounds
  • RiotZappaRiotZappa Member Posts: 162
    I think about 6000 flares will be appropriate compensation, considering my phone nearly ended up in my neighbours garden yesterday.

    FuriousMoldovanCronusGovernator
  • InvictussInvictuss Member Posts: 3
    I have the same problem. I can't enter the game. I uninstalled it and installed it again and is the same. The game doesn't load. I can't play since yesterday after the update. How do they know to compensate me if I can't enter the game and send a ticket?
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,706
    @Invictuss did you follow the instructions and turn off notifications?

    • Go to your Device Settings, Notifications and then turn OFF all notifications for the game completely (make sure you do not have the game open at the same time)
  • InvictussInvictuss Member Posts: 3
    yes I did, @zbot and is the same. i am stuck on this screen. nothing happens.
  • RiotZappaRiotZappa Member Posts: 162
    People who haven't been able to play up to now (who don't buy fuel) will have lost a possible LOT of stars meaning no crates/tokens/xp etc.

    Compensation for those where the work around hasn't worked really will have to be special, fuel doesn't make up for hero tokens and tools.
    InvictussGovernator
  • ATLAS-ZATLAS-Z Member Posts: 6,307
    Invictuss said:
    yes I did, @zbot and is the same. i am stuck on this screen. nothing happens.

    Hold 3 fingers on this screen until you get to support


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  • AbraCadaverAbraCadaver Member Posts: 10
    Can confirm. Turning off notifications for the game on IOS, makes it work without crashing
  • LexiaLexia Community Manager Posts: 812
    Hey everyone, 

    Hotfix 4.9.1 is now live and rolling out to iOS users!

    https://forums.nextgames.com/walkingdead/discussion/49462/hotfix-update-4-9-1-ios#latest 
    Gobold69InvictussRiotZappa
  • Some_call_me_TimSome_call_me_Tim Member Posts: 14
    Lexia said:
    Hey everyone, 

    Hotfix 4.9.1 is now live and rolling out to iOS users!

    https://forums.nextgames.com/walkingdead/discussion/49462/hotfix-update-4-9-1-ios#latest 

    Thanks for letting us know! Hotfix worked; game is up and running.
    For future reference: is there a risk of losing progress when re-installing the game, and if so, how to mitigate?
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,706
    @Some_call_me_Tim make sure your game is linked to game center for iOS or google play for Android

    @ATLAS-Z thanks for the reminder about the 3 finger method!

    @everyone, please contact support if you are still experiencing these issues after the hotfix.  In game if you can or https://nextgames.helpshift.com/hc/en/4-the-walking-dead-no-man-s-land/contact-us/

    LexiaATLAS-Z
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