I can't login to the game.

2

Comments

  • erkan59erkan59 Member Posts: 11
    NG_Filipe said:
    Hi guys,

    Please note that TWD: OW and TWD: NML use different backend/servers. 

    We have checked this with our backend team and appears that there are no problems on our side. We have also loaded different players account on our devices, and again all was okay, we were able to load, play couple of missions, close the game, relaunch and all was working as intended.

    To conclude, from our side, everything is working as intended and no errors were found on the servers for these regions. It's possible indeed that it's a regional variance and that will go away with time. However, I suggest that you contact your Internet provider to confirm that there are no issues or something blocking the connection from their side

    Stay safe!
    The problem is not with us. I tried many times from different devices. I also tried different internet providers.
  • capibaracapibara Member Posts: 7,152
    that's a pain for everyone not only for Turkish players. Consider how hard is to setup a solid 20 players guild… losing now forever long time guildmates is a big damage for all the guilds
    "Always be yourself unless you can be a capybara. Then always be a capybara".
    --> Do you need a guild? ...send me a Private Message. LINE ID: capyrodent - My Recruiting den and my "Art Objects" in the Next Games Collection.
    888TembelOne
  • 888888 Member Posts: 45
    edited September 2022
    After the update Turkish players are having issues. We don't think this issue belongs to hardware or ISP as we all have different setups. Need support from NG to investigate.
    Dead Stalkers
  • zaga53zaga53 Member Posts: 1
    erkan59 said:
    NG_Filipe said:
    Hi guys,

    Please note that TWD: OW and TWD: NML use different backend/servers. 

    We have checked this with our backend team and appears that there are no problems on our side. We have also loaded different players account on our devices, and again all was okay, we were able to load, play couple of missions, close the game, relaunch and all was working as intended.

    To conclude, from our side, everything is working as intended and no errors were found on the servers for these regions. It's possible indeed that it's a regional variance and that will go away with time. However, I suggest that you contact your Internet provider to confirm that there are no issues or something blocking the connection from their side

    Stay safe!
    The problem is not with us. I tried many times from different devices. I also tried different internet providers.
    me too. i think i will deinstall this game, if they dont fix the problem. 
    TembelOne
  • 888888 Member Posts: 45
    Dear TWD NML Community,

    After the recent update, I (also many more Turkish players) haven't been able to login to the game.

    NG clearly stated that this is not their mistake, but our mistake (or our ISP's mistake that we can't connect to the servers, really don't ask my honest opinion on this).
    I know Turkish players are not big spenders, but I can't understand how easily NG can give up on a country totally.

    Definitely the day would come where I would stop playing but the way currently it ended, I am really upset.

    I have met with many people from this community who helped & supported me. We had nice time together, will miss the game.

    P.S. Don't forget to spend money on the game, or NG may give up on you...
    Dead Stalkers
  • erkan59erkan59 Member Posts: 11
    edited September 2022
    problem not fixed.. please double check.
  • 888888 Member Posts: 45
    @NG_Filipe @zbot

    Thanks to NG support team they find the root cause of the issue, now I can login to the game.
    I need to say this, maybe you should think twice before blaming players for an issue without a proper investigation at your end.

    @TembelOne @erkan59 @zaga53

    Issue has been solved, I assume you will be informed. If not send me a message.
    Dead Stalkers
    capibara
  • FuriousMoldovanFuriousMoldovan Member Posts: 2,301
    All the drama makes me curious what was the issue?
    Leader of the original TWD guild family (est. 10/2015). We Are TWD 😎
    FuriousMoldovan's NML Glossary & Guild Wars Difficulty Guide
    capibara
  • TembelOneTembelOne Member Posts: 23
    888 said:
    @NG_Filipe @zbot

    Thanks to NG support team they find the root cause of the issue, now I can login to the game.
    I need to say this, maybe you should think twice before blaming players for an issue without a proper investigation at your end.

    @TembelOne @erkan59 @zaga53

    Issue has been solved, I assume you will be informed. If not send me a message.
    not for me mate. im still out.
    -----
    Running around aimlessly
  • 888888 Member Posts: 45
    All the drama makes me curious what was the issue?
    what I was told is that issue was with language pack.
    Dead Stalkers
    FuriousMoldovan
  • FuriousMoldovanFuriousMoldovan Member Posts: 2,301
    Interesting. Thanks.
    Leader of the original TWD guild family (est. 10/2015). We Are TWD 😎
    FuriousMoldovan's NML Glossary & Guild Wars Difficulty Guide
    888
  • MuirnaMuirna Member Posts: 183
    I am not very knowledgeable about these type of tech issues, so I don't know if this would help or not, but would using a VPN help?
  • capibaracapibara Member Posts: 7,152
    888 said:
    All the drama makes me curious what was the issue?
    what I was told is that issue was with language pack.

    oh damn! They forgot again rodent squeaking language pack?? 😂


    "Always be yourself unless you can be a capybara. Then always be a capybara".
    --> Do you need a guild? ...send me a Private Message. LINE ID: capyrodent - My Recruiting den and my "Art Objects" in the Next Games Collection.
    888
  • EFKARLIEFKARLI Member Posts: 4
    Dil paketi mıymış yani olay ingilizce açsın oyunu çok mu zor 
  • Killdozer187_Killdozer187_ Member Posts: 831
    Farewell brothers 🖖
    MFJigsaw
  • capibaracapibara Member Posts: 7,152
    me and @888 started a Line group  to recover Turkish accounts ..if needed 🙂


    "Always be yourself unless you can be a capybara. Then always be a capybara".
    --> Do you need a guild? ...send me a Private Message. LINE ID: capyrodent - My Recruiting den and my "Art Objects" in the Next Games Collection.
    TembelOne888BenjaminT
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 7,952
    @888 @capibara thanks for the update

    thanks for helping other Turkish players, 
    capibara
  • 打不过就跑打不过就跑 Member Posts: 37
    Brother, this game is not allowed to be put on the shelves on my holidays, so you know
  • MuirnaMuirna Member Posts: 183
    Are the Turkish players able to play again or are some still having issues? I am wondering, does using a VPN make any difference?
  • capibaracapibara Member Posts: 7,152
    Muirna said:
    Are the Turkish players able to play again or are some still having issues? I am wondering, does using a VPN make any difference?
    VPN doesn’t help
    "Always be yourself unless you can be a capybara. Then always be a capybara".
    --> Do you need a guild? ...send me a Private Message. LINE ID: capyrodent - My Recruiting den and my "Art Objects" in the Next Games Collection.
  • Chris7thLegionChris7thLegion Member Posts: 95
    Outside of perhaps a language pack, I can't imagine what else could be the problem?
  • 888888 Member Posts: 45
    Muirna said:
    Are the Turkish players able to play again or are some still having issues? I am wondering, does using a VPN make any difference?
    Some of them can play, we tried to reach out to as many as we can to.

    Outside of perhaps a language pack, I can't imagine what else could be the problem?
    Language pack is the issue that NG support team informed me. When you change the phone's language, game loads as usual.
    Dead Stalkers
    capibara
  • erkan59erkan59 Member Posts: 11
    edited September 2022
    Hello there. Game login problem from Turkey continues. Unable to login to the game after the update. the whole unit and everyone around me cannot enter.. You can understand the seriousness of the problem from the google play comments. If the game has been closed from Turkey, let us know and we will delete it. have a nice day.
  • erkan59erkan59 Member Posts: 11
    Hello there. Game login problem from Turkey continues. Unable to login to the game after the update. the whole unit and everyone around me cannot enter.. You can understand the seriousness of the problem from the google play comments. If the game has been closed from Turkey, let us know and we will delete it. have a nice day.
  • Smoose89Smoose89 Member Posts: 36
    erkan59 said:
    Hello there. Game login problem from Turkey continues. Unable to login to the game after the update. the whole unit and everyone around me cannot enter.. You can understand the seriousness of the problem from the google play comments. If the game has been closed from Turkey, let us know and we will delete it. have a nice day.
    Have you tried changing the language on your phone to English? This has fixed the bug in the mean time

  • erkan59erkan59 Member Posts: 11
    Telefon dilini eng yapinca duzeliyor.
  • NG_FilipeNG_Filipe Member, Community Manager, Staff Posts: 661
    Hi guys!

    Thank you for reporting this to us and all the steps how to make it happen. We were able to reproduce it on our devices following those shared steps.

    This should now be fixed and you should be able to load your game as usual. If you can't, please contact our player support.

    Stay safe!
  • 888888 Member Posts: 45
    @NG_Filipe

    I just want to share my comments on this issue. First of all after the update I can login to the game as usual, and some of friends also reported the same. I heard some players are still having the issue but I will not talk about this right now as I don't have much information.

    - When I check the TR leaderboard, I only see 48 players had a score last week. I assume we have hundrends of players playing the game actively, but you know the numbers better than me. I just want to ask if there will be a compensation for this issue.
    - I think there are also lessons learned from this issue in terms of communication. Although the issue was reported by many people, NG was in denial and blaming TR connection or ISPs in the beginning. Surprisingly at the same time NG support was giving me advice on how to solve it. So I think before fully investigating the issue, NG shouldn't use strict expressions which would upset or demotivate or annoy the players.
    - When the temp fix was found, why this wasn't communicated here (or any alternative communication method NG can use). This would help some players and reach out more people through them.
    - Although it is not important as others, I found funny that this issue is listed as "minor fix" where a total nation was left out from the game. 

    Anyway, thanks for the support and help from NG to fix the issue.
    Dead Stalkers
    capibaraTembelOne
  • DiElElDiElEl Member Posts: 188
    We have the same glitches here in Greece too, even after the new 5.5.fix (???)


  • FluxxxFluxxx Community Manager, Staff Posts: 1,114
    edited September 2022
    Hi @888, our apologies for making you feel that you were given up on - that is certainly not the case. We had multiple issues whose symptoms were the same, so it is likely that your case was treated as a different issue. Regardless, we have managed to fix it now, and you should be able to play now - we're also looking into compensations to make up for the time that you were locked away.

    @DiElEl this was one of the other issues, and is still under investigation at the moment. We are able to fix players manually for now - so you should be good to. If there's more that you want to follow-up based on this issue, please do so through in-game support. For others experiencing this issue, please get in touch with support as well.

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