Rollback? Lost resources and exp

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Comments

  • EvilSteEvilSte Member Posts: 12
    edited March 2016
    This morning I also lost many hours of progress, and gold that I actually purchased.
    You conducted maintenance this afternoon, but I still don't have my lost progress/resources/gold back.

    I have sent in a support ticket in-game but have not received a reply yet.

    Please resolve these issues, because otherwise new players such as myself will be tempted to delete the game altogether and request a refund. These issues not only completely destroy the fun I was having with this game, but also make me feel like I wasted a lot of valuable time, effort and money.

    @Teeceezy #twdsupport : Could you please have a look at my in game ticket? I am having trouble enjoying your excellent game due to an annoying rollback. In game handle is EvilSte
  • zbotzbot NML Legendary Moderator, OW Moderator Posts: 6,673
    @EvilSte, what is your in game handle? @Teeceezy, your assistance is requested.
    EvilSte
  • RokuPDARokuPDA Member Posts: 57
    @zbot @Teeceezy A rollback of many hours just occurred for me. This problem is not fixed and I'm not happy. Game handle is RokuP. Guild is Blackvipers. Player level 39. I lost virtually all of my progress in the current challenge. And I can't get the time back to make it up. There will not be enough time to get as far as I would have. Not to mention all of my upgrades that were reverted
  • AlibabaAlibaba Member Posts: 1,275
    @RokuPDA did you submit a ticket in game to the support team? What were you doing when it happened?

    Alibaba lvl49
    LINE me: princealibabwa
    Aegis Official FB Page
  • EvilSteEvilSte Member Posts: 12
    edited March 2016
    @zbot my in game handle is EvilSte

    Please let me know if you need more information to resolve this issue.
  • IvoIvo Member Posts: 14
    edited March 2016
    You've got to be kidding. I just had a rollback as well. Problem is not solved, apparently.

    I won't submit a new ticket, since I'm stil waiting for an answer after my huge rollback from last weekend.

    @Teeceezy do you know when I can expect an answer from my ticket request? I sent it March 7, and apart from an automatic answer, I heard nothing back.

    Ingame name: Ivo
    Guild: Trinity
    Level: 45
  • TheLostOnesTheLostOnes Member Posts: 3,030
    I'm still waiting to get compensation for lost items from 3-day rollback over last weekend as well as purchase of medium radio bundle. I raised a ticket Monday via the ingame support system. Only got an auto-reply so far. Thinking perhaps I should dispute the money transfer and have my credit card company revert the payment and then go in and buy the bundle again. (rather provocatively, I have a few times now received the in-game pop-up suggesting I buy the medium radio bundle...) Sorry about your loss @RokuPDA , sad to hear issue isn't fixed.
    I'm lost.

    Check out the DMZ guild. We're recruiting. Here.
  • RokuPDARokuPDA Member Posts: 57
    @Alibaba yes I submitted an in-game ticket. I wasn't doing anything at the time. I logged back into the game after leaving for a few minutes and then I noticed the problem. I've spent a lot of money on this game and I hope generous compensation will be provided. I'm thinking 50k gold would be a start.
    TUCO
  • AlibabaAlibaba Member Posts: 1,275
    @RokuPDA did your game have the latest update that was released yesterday?

    Alibaba lvl49
    LINE me: princealibabwa
    Aegis Official FB Page
  • RokuPDARokuPDA Member Posts: 57
    @Alibaba I updated after the rollback occurred. I do not believe the update was available to me when the rollback happened.
  • PutchucoPutchuco Member Posts: 1,289
    Had the rollback happening to me also last night.
    I believe I only lost gas, xp, food and progress in challenge.
    I am not aware that I did anything unusual I hadn't done a million times before.
    Using v1.7.1. Did not have this issue before the upgrade.

    Opened a ticket in-game, hope this helps in any which way.

    The worst part is the lost time and the frustration to re-run the same stuff.
    If you would like to join a drama-free and fun group of enthusiasts,
    contact us via email at [email protected]
    Lamsir
  • cionzcionz Member Posts: 218
    Me too i send ticket 3 days ago but no answer only a Bot answer
    IGN : <b class="Bold"><font color="#B8860B">Cionz</font></b>
    Currently : <b class="Bold"><font color="#B8860B">Level 53</font></b>
    Guild : <b class="Bold"><font color="#B8860B">ULTIMA LEGIONE</font></b>
    Status : <b class="Bold"><font color="# B8860B">Normal</font></b>

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    Do you wanna play with us? Ask to enter sending an email to <i class="Italic"> [email protected]</i>
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    Join us !!!

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    Scared_Dead
  • FreddyJnrFreddyJnr Member Posts: 20
    I just got rolled back - installed the update yesterday. Clearly hasn't been fixed.
    Scared_Dead
  • LamsirLamsir Member Posts: 57
    Same happenes to me and has been three times of rollback. iOS updated to 1.7.1.
  • LamsirLamsir Member Posts: 57
    @Alibaba, ticket created in app. Looking forward for feedback. Thx.
  • LamsirLamsir Member Posts: 57
    @Putchuco , I can't be more agreed with you. It happened 3 times to me and is that totally frustrated.
    Scared_Dead
  • @cionz It may be a bot reply but at least they got your ticket. Now your just waiting in line behind other people's tickets from weeks ago.
    It beats not being in line at all.
  • Scared_DeadScared_Dead Member Posts: 91
    Same here my game rolled back between 1:00 am and 1:25 am central US time this morning. It Rolled back to 4:00 pm my time yesterday. It blows hopefully it is fixed soon. I sent in tickets and told my guild I won't be helping in the event anymore until it is restored. I am one of the unlucky few that bought a little gold.
  • Scared_DeadScared_Dead Member Posts: 91
    @Alibaba
    Mine had the latest update when it rolled back.
  • DeadBeatDeadBeat Member Posts: 681
    Just had a roll back of over 15 hours of play.

    I was in the middle of a guild challenge & was getting my butt kicked. The challenge ended then froze.
    Rebooted my device &

    Lost over 100 challenge stars
    Lost 1 million tomatoes
    Lost 500k XP
    Lost a walker pit level up
    Lost 2 walker level ups
    Lost a survivor level up
    Lost a weapon Level up
    Lost 15 Radios
    + whatever gold I had collected.

    This is really demoralising guys I installed the new update as soon as it came out yesterday, & I thought this roll back issued had been fixed.

    In Game Name DeadBeat
    Guild TheLostSlayers
    Level 45
    DeadBeat - Leader Of TheLostSlayers UK Top 5: USA Top 15: Global Top 40:
    D-B - Leader of TLS II
    The New World Needs TheLostSlayers
  • LamsirLamsir Member Posts: 57
    @TheLostSlayer , @Alibaba,it just hapoened four times of rollback to me from Friday afternoon after the fxxking update and I have just lost EVERYTHING DONE in this weekend, supplies, XP, and the completed missions of the episode of hard and night mare mode.
    Rebooted my device &

    Lost over 2000 challenge stars( always rollback to 117 meanwhile I have done 141 and 184 and after the second rollback I just quit the weekly challenge)
    Lost at least 600 k supplies
    Lost at least 400 k XP
    Lost a survivor level up
    Lost a weapon Level up
    Lost more than 20 Radios
    Lost all the mission of episode in hard and nightmare mood( all the mission of episode 13 hard mood, 3 mission of episode 10 nightmare mood , 2 mission of episode 12 hard mood)
    + whatever gold I had collected

    In Game Name Lin
    Guild Spain4ever
    Level 43
  • EvilSteEvilSte Member Posts: 12
    @Teeceezy Any update regarding my post above or my in-game ticket? #twdsupport
  • IvoIvo Member Posts: 14
    @Teeceezy Any update regarding my post above or my in-game ticket? #twdsupport.

    Thank you.
  • TheLostOnesTheLostOnes Member Posts: 3,030
    Thanks @Teeceezy, good to hear that!
    I'm lost.

    Check out the DMZ guild. We're recruiting. Here.
    Teeceezylmfgunnut
  • IvoIvo Member Posts: 14
    Thanks!
    Teeceezy
  • EvilSteEvilSte Member Posts: 12
    Thanks for the update. I hope you can fix these issues soon!
  • DeadBeatDeadBeat Member Posts: 681
    Thank you for the update @Teeceezy
    I really hope these rollback issues get fixed very soon.
    Just happened to another one of my guild mates.
    I will pass on your link.
    DeadBeat - Leader Of TheLostSlayers UK Top 5: USA Top 15: Global Top 40:
    D-B - Leader of TLS II
    The New World Needs TheLostSlayers
  • viperSYviperSY Member Posts: 102
    So just been told by a clan member that I was also victim to a roll back and I didn't realise it.

    In the begging several times I level my walkers up in the pit and each time u came back online they were a level lower again.

    I cannot say how FRUSTRATED I am with this game at the moment
    Roll back
    Leader board bugs
    Weekly mission not showing up on my map

    I spent a shit load if money on this game and now feel since update I am been screwed over on a regular basis

    When will this stop when will the bugs be fixed ????

    Hope the compensation to paying customers as well as non paying customers does not turn out to be another slap in the face
    Ivo1KrazyKanuck
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