Not sure what to name this

shawnrow · March 2016

Hello support, I recently upgraded one of my legendary shooters to level 13 speeding it up with gold. After he was level 13 I clicked to upgrade him to level 14. When I clicked upgrade the game closed and when it came back up my shooter was level 12 and upgrading to level 13. It shows him upgrading in my survivor menu but not on the training ground. I thought it was just me the first time this happened but this is twice now. I'm spending money on gold, it keeps being taken and I'm not getting what I've spent it on.

Thank you for your help

shawnrow · March 2016

Here's my screen shots not sure if this helps

zbot · March 2016

@shawnrow, please submit an in game support request, detailing out your issue.

zbot · March 2016

@shawnrow, are you experiencing a roll back issue (gold restored but need to train again) or is gold being spent but not shooter is not training?

shawnrow · March 2016

Hello zbot, my gold was taken along with my xp points I used to upgrade my shooter from 13 to 14. The game closed after I clicked upgrade and he is upgrading from 12 to 13. It doesn't give an option to speed it for gold now.

I have also submitted a ticket in game. Thank you for your fast response.

shawnrow · March 2016

I apologize, I've only been playing the game for a little over 2 weeks and not familiar with "roll back".

ray · March 2016

I wouldn't bother reporting it in game, they won't respond or compensate anything!

zbot · March 2016

@shawnrow, Roll back is when the game goes back to a previous game state so you lose progress.

@ray, support has been responding regarding roll back.

ray · March 2016

Ok so it's just everything else they don't respond too.

jester · March 2016

@zbot

This is the one from the roll back after maintenance thread.

zbot · March 2016

@shawnrow, @jester, is this a roll back issue or an issue with speeding up survivor training?

@ray, if there is an issue you would like to discuss, please start a new thread so we can assist.

Alibaba · March 2016

@shawnrow moving thread to game issues.

Welcome.

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Not sure what to name this

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