Reconnect and Reload (Unintended?) Issues
smokva
Member Posts: 154
in Game Issues
Ok, I know that a temporary fix was put in yesterday and that an inactivity-to-reload protocol was put into place. There was also (I assume) a constant 'reconnect' protocol that happens during actual gameplay. So when it started, it was a little annoying, but considering it was a step toward fixing a bigger issue, completely ok. The reconnect would happen during gameplay, maybe every few minutes or so, but it would simply act almost like a slight pause and the gameplay would resume. The reload would take you out of the game, and would happen during inactivity. Fine.
But today I am experiencing:
1. Highly increased 'reconnect' during active gameplay - about every 10-15 seconds - and extended reconnects (lasting longer than 20 seconds).
2. 'Reconnect' forcing/going into a 'reload' (this is DURING active gameplay, not due to inactivity)
3. Short rollbacks, only a minute or two after reconnect/reload
4. Extended delays/pauses between actions generated and actions displayed (possibly reconnecting without showing that it is reconnecting)
5. Inaccurate actions being recorded. Examples: Swipe to have survivor attack walker -> reconnect protocol starts -> survivor MOVES to center of walker mob rather than attacking; pressing video for extra box selection -> reconnect protocol starts-> on resume, shows that 25 gold was pressed instead of video; while typing ticket, strange characters kept popping up instead of letters and, again, long pauses between the typing and actual displaying of text (often some weird symbols instead of the actual letter). Eventually reconnect forced a reload and my whole painstaking ticket email was erased. Sigh..
As I said, the reconnect/reload protocols were a little annoying at the beginning, but completely acceptable for the interim. However, this temporary fix seems to have devolved and become a problem. Perhaps too much pressure on the servers? I don't know, but between the constant pauses, stalls, and reloads, the game has become practically unplayable.
I've only lost a little gold and resources at this point due to inaccurate actions being recorded, but obviously I am concerned that if I keep playing I will lose much more.
What is more, I've been fortunate in that I have never had rollbacks (at least that I've noticed), but I've had two since this 'fix' has been implemented. They are short, so no real harm done, but they did exist.
As I mentioned, I did send a ticket through in-game support (the original was deleted on another reload, but hopefully the second one went through). However, since my last ticket took over a month to acknowledge (and one issue was not even addressed), I thought it may be beneficial to post the issues I've been having here as well in the hopes that the programmers will receive the feedback in a more timely manner as the support ticket system is obviously overloaded and may not get read for a long while if ever.
Would be nice to know if anyone else is having these difficulties, and before someone suggests it - no, it is not my internet connection
But today I am experiencing:
1. Highly increased 'reconnect' during active gameplay - about every 10-15 seconds - and extended reconnects (lasting longer than 20 seconds).
2. 'Reconnect' forcing/going into a 'reload' (this is DURING active gameplay, not due to inactivity)
3. Short rollbacks, only a minute or two after reconnect/reload
4. Extended delays/pauses between actions generated and actions displayed (possibly reconnecting without showing that it is reconnecting)
5. Inaccurate actions being recorded. Examples: Swipe to have survivor attack walker -> reconnect protocol starts -> survivor MOVES to center of walker mob rather than attacking; pressing video for extra box selection -> reconnect protocol starts-> on resume, shows that 25 gold was pressed instead of video; while typing ticket, strange characters kept popping up instead of letters and, again, long pauses between the typing and actual displaying of text (often some weird symbols instead of the actual letter). Eventually reconnect forced a reload and my whole painstaking ticket email was erased. Sigh..
As I said, the reconnect/reload protocols were a little annoying at the beginning, but completely acceptable for the interim. However, this temporary fix seems to have devolved and become a problem. Perhaps too much pressure on the servers? I don't know, but between the constant pauses, stalls, and reloads, the game has become practically unplayable.
I've only lost a little gold and resources at this point due to inaccurate actions being recorded, but obviously I am concerned that if I keep playing I will lose much more.
What is more, I've been fortunate in that I have never had rollbacks (at least that I've noticed), but I've had two since this 'fix' has been implemented. They are short, so no real harm done, but they did exist.
As I mentioned, I did send a ticket through in-game support (the original was deleted on another reload, but hopefully the second one went through). However, since my last ticket took over a month to acknowledge (and one issue was not even addressed), I thought it may be beneficial to post the issues I've been having here as well in the hopes that the programmers will receive the feedback in a more timely manner as the support ticket system is obviously overloaded and may not get read for a long while if ever.
Would be nice to know if anyone else is having these difficulties, and before someone suggests it - no, it is not my internet connection
2
Comments
I lost a lot of stuff Monday morning because of the rollback issue, and then last night I had my top 3 survivors die while doing a deadly mission because the game decided to do a reload/refresh in the middle of battle, and when the game came back, they were dead
I have submitted in game support comments to both issues and received no response from last nights issue... (The response I received to the rollback issue on. Monday was sort of impersonal did not directly address the issue but rather that they are trying to figure out what compensation to give..... How about give back what I lost due to the rollback Monday, or give me like 1,000,000 gold, gas, supplies, xp, etc, and give me back the SIX survivors I have lost)
This is just unacceptable and these issues need to be fixed immediately..
Am I really going to wait a week for a response? I think not.
I've had no problems with the game until this past Monday, and now it's One problem after another... I can't continue playing the game until I get back what I have lost
@Glookerjdc: I think game support is really backed up, so I would recommend a lot of patience. If you read my post, it took over a month for them to get back to me on my last issues and I didn't even get any acknowledgement so far that they even received this one. However, I do think they will try to provide fair compensation.. It may not be equivalent to your losses (how do you put a price on lost survivors?) but I do think they will try to be fair. Good luck.
Talking of which, I'm having to force close the game after a couple of levels all the time now @eetu
I get the reconnecting notice and the game just freezes. I force close, then have to restart which rolls me back a couple of moves. It's really fecking annoying because when I have a game session I'm now spending more time force-closing and restarting than I am actually playing!
Mine is crashing more than usual also! Guild member said his is unplayable due to reloading issues also. I have iOS latest update. Just keeps crashing about 5-6 times an hour. I have a strong internet connection also. ?? Help!
Unfortunately I am starting to think the spring gift was their compensation...
On the day they did the gift, I received an ingame response from support to one of my two tickets:
I have received nothing since.......
The game is back to,disconnecting, reloading, reconnecting, hanging, etc
Still no sign of any of the stuff I lost last week, and given the way the game is acting I am fearful of losing more survivors to the walking creep of the game
IMHO, they are doing these reloads/reconnects for one of two reasons:
A) they are trying to cover their ass in doing constant backups of user data (which I doubt)
Just my opinion cause at this point AMC should be looking long and hard at the situation here