Got compensated due to roll back. However, still not a full compensation. Please help!

in Game Issues
Hello Mods and Admin,
I am posting on behalf of my guild member. Please help us to recover the full compensation.
My guild member in-game name: Hershel
Guild: Canucks EH
Issue: She purchased $160.95 Cad (tax included) on March 18th.
-Due to roll back, she lost the entire Gold (14000k).
-She submitted a support ticket in which she got response. Today, she received the message that support team had compensated her. Thank you for that. However, she still does not have 14000k Gold. This 14k never goes to her account.
-She DID get 3500 return today as compensation for the roll back. 14000 - 3500 = 10,500 still needed to be compensate.
@zbot @Alibaba
Please let me know if I can provide further information. Receipts has been submitted back to the support ticket.
I am posting on behalf of my guild member. Please help us to recover the full compensation.
My guild member in-game name: Hershel
Guild: Canucks EH
Issue: She purchased $160.95 Cad (tax included) on March 18th.
-Due to roll back, she lost the entire Gold (14000k).
-She submitted a support ticket in which she got response. Today, she received the message that support team had compensated her. Thank you for that. However, she still does not have 14000k Gold. This 14k never goes to her account.
-She DID get 3500 return today as compensation for the roll back. 14000 - 3500 = 10,500 still needed to be compensate.
@zbot @Alibaba
Please let me know if I can provide further information. Receipts has been submitted back to the support ticket.
The EH family- where we have competition, fun and friendship.
How to apply?
Click here OR Email: [email protected]
How to apply?
Click here OR Email: [email protected]
0
Comments
Alibaba lvl49
LINE me: princealibabwa
Aegis Official FB Page
How to apply?
Click here OR Email: [email protected]
Both of my Guild members (Hershel & Skippy McWimpy - in game name) has not received the according compensation.
How to apply?
Click here OR Email: [email protected]
- lost Level 17 Epic Hunter
- over 800 Gold
- challenge stars not adding correctly
- radios disappeared
- using 15 radio's which states guaranteed 3-5 star then all you get is a 2 star
That's to name a few. But I won't be happy if I only get offered a small compensation like your guild member.
I hope she gets what she is owed and more for the time and inconvenience. It's only fair
This message in regard of Hershel again.
We got a message back from support saying she did not loose anything and won't get compensated. I would like to further elaborate on the issue and ask for your help again on this matter and ask support to further investigate this.
Hershel did purchased the 14000k and got it. She used those 14000K gold to upgrade an Epic survivor's level and weapons. The roll back happens few hours later, the Epic Survivor is gone along with weapons/armours. This translate to 14K Gold disappeared.
I understand this roll back is fairly complicated. May you please take a closer look?
How to apply?
Click here OR Email: [email protected]
How to apply?
Click here OR Email: [email protected]