Roll back compensation follow up for who haven't received a response yet: As of 4/1/16
I'm sure everybody's curious to hear about how the handling of rollbacks has progressed. As of the second maintenance on March 21st, we haven't been able to confirm any new cases of rollbacks. That being said, support is starting the compensation process.
The compensation is going to be based on how far a player has progressed and how much time they has invested in to the game. Compensation is being sent as of today and as this is being done manually and might take a while, the projected finish for this is at the end of next week. If by then you haven't heard back from support, please feel free to PM me and we can take a closer look.
Thanks to everyone for your patience.
It's nearing the end of the week and I wanted to update everyone affected by it. Support has been working hard responding and compensating players for the roll back issues. Support is still working on the issue and will continue to do so until all compensations are done.
This thread is for those who haven't received a response yet, we need your help. If you sent in a support request but have not received a response, please post here your in game name (IGN) and level (LV). So support can double check.
If you have already been contacted but either didn't receive compensation or your in app purchases were not reinstated, please reply back to the support message and explain your situation (did not receive compensation or missing purchases. This is also the time to provide support with proof of purchase.
Please note this thread is only for those that have not received a response yet. There is another thread created for players who have been contacted by support but either didn't receive compensation or missing in app purchases.
DO NOT POST ANY DISCUSSION IN THIS THREAD OTHER THAN THE INFORMATION ASKED FOR! THIS IS TO ASSIST SUPPORT, PLEASE KEEP THE DISCUSSIONS TO EXISTING THREADS. ALL DISCUSSION WILL BE REMOVED.