Reconnecting... Reconnecting... Reconnecting...

PalanthianPalanthian Member Posts: 12
in Game Issues
...Connection Lost.

I've had this game for about a month, was making slow progress. Since the last patch, I get the "reconnecting" message within 30 seconds of starting up - EVERY TIME.

This is despite being able to play every other base building game you can name without any issues, Clash, etc. Only this game gives me these problems.

My connection is low bandwidth for broadband, it's just under 1Mbps. On the other hand, my ping is a respectable 30-50 milliseconds. Nothing else is downloading in the background, I just get "reconnecting" CONSTANTLY followed by an inevitable "connection lost".

My connection is not to blame, otherwise all of my other games would suffer in the same way. They do not, I can play numerous other RTS and TBS games for hours without issues. This game clearly has terrible net code. I can only play this at my office, that's the only reason I'm still here.

I'm posting this in the vain hope that SOMEONE at Next Games actually reads it and takes it seriously, as my support ticket has clearly disappeared into oblivion. I took the time to register and post this here, I would expect that the majority of players will just uninstall this and move onto something else.

I can't be the only one having these problems.
Sheri
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Comments

  • eetueetu Member Posts: 637
    You are not the only one, we're trying to fix this.
    rgerkmanlmfgunnut
  • PutchucoPutchuco Member Posts: 1,289
    @eetu , thx much. This is THE single-most annoying thing at the moment.
    Right now I just kill and restart the app when I get a whiff of a reconnect issue.
    If you would like to join a drama-free and fun group of enthusiasts,
    contact us via email at [email protected]
  • PalanthianPalanthian Member Posts: 12
    eetu said:

    You are not the only one, we're trying to fix this.

    That is literally the best news I've heard this week! Looking forward to the fix, hope you crack it soon.
  • PalanthianPalanthian Member Posts: 12
    Two weeks on and nothing has changed. Almost exactly 30 seconds after logging in, I get the "reconnecting..." message which just hangs indefinitely.

    Look at all of these threads on your forums with the same problem!!!

    http://forums.nextgames.com/walkingdead/discussion/5681/disconnection-getting-more-frequent

    http://forums.nextgames.com/walkingdead/discussion/6882/reconnect-and-reload-unintended-issues

    http://forums.nextgames.com/walkingdead/discussion/6920/reconnecting-error-connection-lost

    http://forums.nextgames.com/walkingdead/discussion/8240/reconnecting-doesnt-it-just-hangs

    http://forums.nextgames.com/walkingdead/discussion/8356/reconnecting-every-few-minutes

    This is a MASSIVE problem affecting so many people, how hard can it be to fix?! From what I've read you've built in some kind of inactivity timer, but it's clearly not working as it comes into play as soon as the game starts. It only seems to affect lower bandwidth connections.

    Please please please at least give us an update on where you are with this. My head is telling me to uninstall, but I love Walking Dead and really want to play this.

  • BrainsnapBrainsnap Member Posts: 1
    Same thing happening with iPad, highly frequent 'Reconnecting'... so flaky. Not so good when raiding, the code drops out - reconnecting, but the timer still counts down. Quite a fun game but Reconnecting... every... single... time, has already worn thin. Please get your devs to repair, soon as.
  • GovernatorGovernator Member Posts: 4,247
    It's been happening way too much today. Gave up trying to raid because of the connection issues.
  • PalanthianPalanthian Member Posts: 12
    I don't care anymore, I quit. Game is a waste of time, developers are inept.
    YadiR2runfast
  • YadiYadi Member Posts: 1
    This is serious problem nextgames.. Reconnecting will you are "connecting" is awfull.. This is not happen because of bad connection for sure.. It is kill your appetite playing this game... I will uninstall if you don't fix it asap...
  • SolCuttaSolCutta Member Posts: 27
    I get this too ever since upgrade.. Before it was OK every time. Now reconnect reconnect reconnect.. The annoying thing having the game decide outcome and then tarnishing my scorecard.. It Def needs sorting.. U can assure it not net connection cos I have my signal strength in corner and is always full when this happens, I click on another app that net based and on it comes whereas if no connection it wouldn't load.. Pls pls rectify. It's OK saying we working on it and then weeks later it still happening, it's gonna be bad show if we have to wait til next upgrade for fix, what do we as affected do until then? playing half a game where our influence is drained away by won raids and yet we can't raid back to regain it..
    kjmia421
  • SolCuttaSolCutta Member Posts: 27
    July 4th.now 18th and still reconnect. Reconnect reconnect.. Do u at NG actually listen??! But ull take everyone's money fast enough don't u. Just like I said ull do nothing and leave it til next update and everyone having problems ull just think too bad. That's trouble when get so many new players u don't have to worry about quality do much. We see it on most mob games why would u be any different.. Just money grabbing distraction time wasters.. In for the money. Annoying cos raids three quarters of the game. I can't earn nothing. I can't even be bothered to continue this cos u clearly don't give a..
    R2runfast
  • Kick_assKick_ass Member Posts: 513
    edited July 2017
    Happens to me at least once or twice each mission :(

    @zbot @Teeceezy any word from developers?
    Maverick’s Core Leader and / OG Co-Leader
    Other Leaders | Pic |
    Tux77 |
    KeepGen |

    Stolen from Dlich
    Rakkan7160
  • ZardoxZardox Member Posts: 123
    Happened to me and when it reconnected it sent me back to some video I had already watched and lost 5 minutes or more of play. Had to do 3 missions over again...annoying
  • zboneszbones Member Posts: 161
    I have an Iphone and also see connection issues, thought it was just me. I do use Hughes-net for internet and at times drop to 3G but it does seem like I get discounted a lot
  • PointlelPointlel Member Posts: 1
    My other apps work just fine. But this app keeps reconnecting even though I have pretty good internet too.
  • gespuergespuer Member Posts: 1,565
    You know it (see attachment) well, don't you?

    There are so many posts in so many threads concerning these connection issues. But the only advice by support and mods is: clean your cache and check your personal internet connection.
    If this issue would be on players side, than not so many players would complain about that, wouldn't they?

    I would really appreciate a permanent solution to this issue on NG's side.

    I'm aware of repeating myself here: There are many situations at game play when this issue ruins a success (e.g. when you killed an enemy and after the reconnection you've been put back and with the same action you fail to eleminate the same opponent). This takes away so much fun out of this great game.

    Please NG (@Teeceezy , @Shteevie , @Fearofabotplanet) is there any action planned to end this madness?


  • ShteevieShteevie Staff Posts: 1,335
    We have been hard at work diagnosing and trying to eliminate the causes of connection failures for weeks now. The problem is that they are intermittent, and finding the common thread to all of them has proven to be very difficult and complicated. That is why we have engaged our local players to report connection problems whenever they have freezes, desyncs, walkers at the entrance, or other loading issues.

    Anyone reading this that experiences these kinds of issues is invited to contact support or to PM me here. It would be best to include the date and time [as precisely as possible], a well as a description of what you were doing in the game before, whether the log-in is coming back to the game or a fresh loading of the game, and how far into your session you got before the connection was lost.
    Development Team Member - The Walking Dead: No Man's Land
    Please note: Development is a fluid process, and suggestions and implementation take time and iteration. Any discussion of future features, deadlines, updates, balance changes, and such should be considered prospective and subject to change.
  • gespuergespuer Member Posts: 1,565
    So you still pass the ball to players side? That's great!
    Be aware of hundreds of pm! I will do so, if you seriously ask for that!

    But I'm really thankful that you at least try to solve this issue.
  • gespuergespuer Member Posts: 1,565
    This is a request to all players suffering for connection failures:
    Please invest a couple of minutes (and you have those during re-connecting) to create a short pm for Shteevie just like this (as an example) to inform him about your connection failure:

    THIS IS ONLY MEANT TO BE AN EXAMPLE:

    00:00 GMT, 10.08.17. IOS 10.3.0. Battery modus. Distance to wifi router approx. 2m without any obsticals in line of sight. Challenge map "Archives". During gameplay connection interrupeted. Reload the app. Continued at an earlier position, so I have had to replay a bit of the map again. Fortunatelly this time no negative impact.

    Don't forget to add your in game Name, guild and camp level.
    Need further details? Just let me know!


    Together we can solve this issue!!!
  • gespuergespuer Member Posts: 1,565
    Wow! No connection failures the last 2 hrs.
    Did you already fix this issue?
    How did you do that?
    Thank you so much! @Fearofabotplanet , @Shteevie
    That was unexpected quick!


  • GovernatorGovernator Member Posts: 4,247
    Been a while since I have seen the dreaded "Reconnecting..." during an Outpost raid. The problem disappeared when I switched from an iPhone 5C to an iPhone 5SE. The 5C has 32-bit architecture and the 5SE has 64-bit. Not sure if that is the culprit, but glad I changed phones. It is a much more stable game for me now. It might help @Shteevie if you also provide what type of mobile device you are using. Just a thought...
  • gespuergespuer Member Posts: 1,565
    I'm on iPhone 6. Still have this failures many times a day.
  • jonesjones Member Posts: 7
    Great to see I'm not the only one to suffer for this.
    This is one of the mean reason to come here.
    Can we assume any solution soon?
  • LevnikitaLevnikita Member Posts: 1
    After i updated the game its reconecting all the time
  • Wolfnxzd18Wolfnxzd18 Member Posts: 2
    I had constant disconnections when playing the new "Tv Mission" (Haven't played much of the game and I don;t know what these are really called) where you play as Rick, Carl, and Carol. It's so hard to complete it, not because the zombies are hard to kill, but every move I make faces the dreaded reconnecting screen even while my move is still in process. ):
  • Rakkan7160Rakkan7160 Member Posts: 15
    > @Kick_ass said:
    > Happens to me at least once or twice each mission :(
    >
    > @zbot @Teeceezy any word from developers?

    Happens less frequently now Ur picture is not in my BADGES !
    http://www.amc.com/shows/the-walking-dead
  • guyprunkleguyprunkle Member Posts: 1
    Previously reconnecting was an issue. Since update 2.7, I can't make it through a mission without reconnecting at least 3-5 times. So much lag with trying to move characters or shoot that I often end up somewhere else on the map. Obviously outpost missions are a thing of the past because unable to complete them before timing out. Last night I played through 1 level of challenge missions, took me 3 hours. Really unplayable since the latest update. Hope you can fix it, I really like the game.
  • PahootsPahoots Member Posts: 8
    I am having the exact same issue. I start up and within 10 seconds, it reconnects. It reconnects 3-5 times within 10 minutes. Most annoying and you can't get anything done. Lag time is awful for me too.
  • David_H79David_H79 Member Posts: 1,866
    @Pahoots look for a PM
    Pahoots
  • rustynailrustynail Member Posts: 145
    This never seems to get fixed. Maybe there's a badge to give players a higher chance of staying connected B)
    Smooth but strong and on the rocks.
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